Returns - Chauvet Moonflower User Manual

R
ETURNS
Page 10 of 11
In case you need to get support or return a product:
·
If you are located in the U.S., contact Chauvet World Headquarters.
·
If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
·
If you are located in Mexico, contact Chauvet Mexico.
·
If you are located in Benelux, contact Chauvet Europe BVBA.
·
If you are located in any other country, DO NOT contact Chauvet. Instead, contact
your local distributor. See
UK, Ireland, Mexico, or Benelux.
If you are located outside the U.S., UK, Ireland, Mexico, or Benelux, contact your
distributor of record and follow their instructions on how to return Chauvet
products to them. Visit our website
Call the corresponding Chauvet Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the cause for the
return.
Send the merchandise prepaid, in its original box, and with its original packing and
accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper
and place it inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are
recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
www.chauvetlighting.com for distributors outside the U.S.,
www.chauvetlighting.com
JAM™ Pack Ruby User Manual Rev. 1
for contact details.