Returns; Claims; Contact Us - Chauvet followspot 1200 User Manual

Appendix

Returns

Claims

Contact Us

Followspot 1200 User Manual Rev. 5
The user must send the merchandise prepaid and in the original box with its original
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #)
before shipping the fixture. Be prepared to provide the model number, serial number
and a brief description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization
Number (RMA #). CHAUVET® will refuse any product returned without an RMA #.
DO NOT write the RMA # directly on the box. Instead, write it on a properly
affixed label.
Once you are given an RMA #, please include the following information on a piece of
paper inside the box:
•
Your name
•
Your address
•
Your phone number
•
The RMA #
•
A brief description of the symptoms
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging is the customer's responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
CHAUVET® reserves the right to use its own discretion to repair or replace
returned product(s).
The carrier is responsible for any damage incurred during shipping. Therefore, if the
received merchandise appears to have damages caused during shipping, the customer
must submit the damage report and any related claims with the carrier, not
CHAUVET®. The customer must submit the report upon reception of the damaged
merchandise. Failure to do so in a timely manner may invalidate the customer's claim
with the carrier.
For other issues such as missing components or parts, damage not related to shipping,
or concealed damage, the customer must make claims to CHAUVET® within seven (7)
days of receiving the merchandise.
World Wide
General Information
Technical Support
World Wide Web
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CHAUVET®
5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
Voice: (954) 929-1115 (Press 4)
Fax: (954) 929-5560 (Attention: Service)
www.chauvetlighting.com