Kenmore W10686857A Use & Care Manual page 28

ICE AND WATER Possible Causes and/or Recommended Solutions
Water dispenser
will not operate
properly
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
Water is leaking or NOTE: After dispensing, a few additional drops of water are normal.
dripping from the
dispenser
Water is leaking
from the back of the
refrigerator
Water from the NOTE: Water from the dispenser is chilled to 50°F (10°C).
dispenser is
not cool enough
(on some models)
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Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the
freezer door must be closed in order to operate the dispenser.)
Refrigerator is not connected to a water supply, or the water supply shutoff valve is not
turned on ­ Connect the refrigerator to a water supply and make sure the water shutoff valve is
fully open.
Kink in the water source line - A kink in the water line can reduce water flow to the dispenser.
Straighten the water line.
Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home
affects the flow from the dispenser. See "Water Supply Requirements."
New installation - After connecting the refrigerator to a water source, flush the water system.
See "Water and Ice Dispensers."
Water dispenser measured fill feature is not dispensing an accurate amount of water - Calibrate the
water dispenser. See "Water and Ice Dispensers."
Dispenser is locked - Unlock the dispenser. See "Water and Ice Dispensers."
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See "Water
Filtration System."
A reverse osmosis water filtration system is connected to your cold water supply ­ This can decrease
water pressure. See "Water Supply Requirements."
Glass was not held under the dispenser long enough - Hold the glass under the dispenser for
2 to 3 seconds after releasing the dispenser pad/lever.
New installation, or water filter was recently installed or replaced - Air in the water lines causes the
water dispenser to drip. Flush the water system to remove the air in the water lines. See "Water and
Ice Dispensers."
Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or pieces.
Water line connections are not fully tightened - Make sure all connections are firmly tightened. See
"Connect Water Supply."
New installation - Allow 24 hours after installation for the water supply to cool completely.
Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool
completely.
Water has not been recently dispensed - The first glass of water may not be cool. Discard the first
glass of water dispensed.
Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a cold
water pipe. See "Water Supply Requirements."