Kenmore W10686857A Use & Care Manual page 27

ICE AND WATER Possible Causes and/or Recommended Solutions
Ice dispenser
will not operate
properly
Ice or water has an
off­taste, odor,
or gray color
New installation - After connecting the refrigerator to a water source, flush the water system.
(See "Water and Ice Dispensers.") Wait 24 hours for ice production to begin. Wait 72 hours for full
ice production. Discard the first three batches of ice produced.
Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make sure
the ice storage bin is firmly in position. See "Ice Maker and Storage Bin."
Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery
chute ­ Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery
chute and the bottom of the ice storage bin using a warm damp cloth, then dry both thoroughly. To
avoid clogging and to maintain a fresh supply of ice, empty the storage bin and clean both the
storage bin and the delivery chute every 2 weeks.
Dispenser is locked - Unlock the dispenser. See "Water and Ice Dispensers."
Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door,
temporarily switch from crushed ice to cubed ice to clear the jam.
Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few
minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice directly from the
ice bin, not through the dispenser.
Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home
affects the flow from the dispenser. See "Water Supply Requirements."
Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See "Water
Filtration System."
New plumbing connections - New plumbing connections can result in off-flavored or discolored ice or
water. This problem should go away over time.
Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker
to produce new ice.
Odor has transferred from food - Use airtight moisture-proof packaging to store food.
Use of non-recommended water supply line - Odors and tastes can transfer from certain materials
used in non-recommended water supply lines. Use only a recommended water supply line. See "Water
Supply Requirements."
There are minerals (such as sulfur) in the water - A water filter may need to be installed in order to
remove the minerals.
Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates
that the water filtration system needs additional flushing. See "Water and Ice Dispensers."
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