Using Message Playback Options; Menu Of Message Options; Using Shortcut Keys; Listening To, Replaying, Saving, And Deleting Messages - ShoreTel 485g User Manual

4 Using Voicemail

Using Message Playback Options

This section provides the list of message options as well as some common tasks.

Menu of Message Options

After listening to a voicemail message, you can do any of the following:
To go to the previous message, press 1.
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To reply to a ShoreTel voicemail message, press 2.
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To call the sender, press 3.
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To replay the message, press 4.
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To hear envelope information (day, date, and time of the message), press 5.
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To forward the message to a ShoreTel voicemail box, press 6.
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To delete the message, press 7.
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To go to the next message, press 8.
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To save the message, press 9.
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To return to the previous menu, press *.
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To skip to the end of a message, press 0.
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To skip envelope information for the next message, press #.
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Using Shortcut Keys

You can use various shortcut keys to navigate through the voicemail system more quickly, as follows:
While listening to the greeting, to go to the operator or Auto Attendant, press 0.
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While listening to a voicemail message, you can do any of the following:
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After recording a voicemail message, press # to access options.
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Listening to, Replaying, Saving, and Deleting Messages

1. Log in to voicemail.
2. To listen to new messages, press 1.
3. As you listen to each message, you can do one of the following:
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ShoreTel IP Phone 485g
To rewind a message, press 1.
To pause a message, press 5.
To fast forward a message, press 8.
To skip to the next message, press #.
To replay a message, press 4.
To save a message, press 9.
To delete a message, press 7.

Using Message Playback Options

User Guide 41