Troubleshooting - Bofan PT502 User Manual

6 Trouble shooting
Problem: Device can't power on
Possible Cause:
Wiring was not connected properly
Battery needs charging
Problem: Device doesn't respond to SMS
Possible Cause:
GSM antenna was not installed properly
Low power
GSM Network is slow
Wrong password in your SMS or wrong
SMS format
The SIM in PT502 runs out of credit
No SIM card
SIM card has expired
SIM has PIN code set
SIM is warped or damaged
Roaming not enabled
Problem: Reply SMS starts with 'Last...'
Possible Cause:
PT502 does not have clear view of the sky
PT502 is indoor
Battery power is low
Problem: Can't real-time tracking on platform
Possible Cause:
GPRS setting is not correct.
APN is wrong
-
Resolution:
Check and make sure wiring connection is in
order.
Recharge battery
Resolution:
Make PT502 in good GSM network coverage.
Connect the power cable to car battery directly
or use 12V charger to charge it for 3hours at
least
Wait for SMS. Sometimes GSM network slows
down during peak time or base has problem.
Write correct password or SMS format
Recharge credit of the SIM card
Insert working SIM card. Check in phone that the
SIM can send SMS message.
Check in phone if the SIM card can send SMS
message. Replace SIM card if need.
Remove PIN code by inserting SIM card in your
phone and deleting the code.
Inspect SIM card, clean the contacts. If
re-installing does not help, try another to check
If you are in another country, your SIM card must
have roaming service enabled.
Resolution:
Move the antenna of the unit to a location where
the sky is visible.
Make it work in an open area outside
Recharge device
Resolution:
Please set each step strictly according to user
manual.
Ask your SIM card provider to get the correct
APN, username and password if it has and then
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