Troubleshooting - Outdoor GreatRoom Company Crystal Fire CF-20 User Manual

8
Symptom
Crystal Fire won't light.
1.
Low flames or won't stay
2.
lit.
3.
Blue Flames
4.
Metallic noise
Decorative Beads
5.
cracking or splitting
Sparker makes clicking
6.
sound but no visible
spark is produced
Sparker does not spark or
7.
make a ticking sound
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Troubleshooting

Possible Causes
No LP in tank, or NG main not turned on.
A.
Plugged burner orifice.
B.
Manual shutoff valve (on/off control knob) open
A.
or not in- stalled between LP tank and
appliance.
This is a result of normal operation and flames
A.
will begin to yellow as unit is allowed to burn for
16-20 minutes.
Improper air/fuel mixture related to air shutter
B.
position.
Noise is caused by metal expanding and
contracting as it heats up and cools down,
A.
similar to the sound produced by a furnace or
heating duct. This noise does not affect the
operation or longevity of the appliance.
A.
Heat and/or abrupt temperature changes.
A
Sparker is improperly grounded
B.
Ignition or ground wire not plugged in.
C.
Igniter tip set too far from grounding probe
A.
Battery low, Not installed, Installed incorrectly
B.
Corrosion on battery contacts
C.
Battery cap not screwed down completely
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Corrective Actions
Check the LP (propane) tank. You may be out of gas. Or check
Natural Gas valve at main.
Check the burner orifice for stoppage. Remove stoppage.
Close LP tank and manual shutoff valves. Open LP tank valve
first, THEN the manual shutoff valve.
Do nothing.
Close air shutter. (for LP, leave ¼" open, Natural gas 1/16" open)
Do nothing.
This is a property of glass and may happen occasionally. Do
nothing. This is completely normal.
Refer to section 4-C on Page 9 for grounding instructions . Check
all wire connections.
Check that tip of sparker is within ¼" of grounding probe. Gently
bend igniter tip or grounding probe by hand to achieve a smaller
gap.
Ensure that a fresh AAA battery is installed Positive (+) side facing
outward toward the sparker cap.
Check contact at the bottom of the battery cavity for corrosion.
Clean with a small piece of sandpaper or a file
If the cap cannot be screwed down tight enough, the battery will
not make a proper connection with the sparker and it will not work.
Be sure to use a thin surface such as 20-22gauge sheet metal to
mount sparker in.
Crystal Fire 42435 REV K 12.30.14