Chapter 4: Making A Call; Making An Emergency Call - Avaya 9601 User Manual

Chapter 4: Making a call

About this task
If you are not on a call, simply dial the number you want to call. Use the Phone screen to view and manage
calls. Press Phone to view the main Phone screen at any time. When the Phone screen is displayed,
press Phone to move to the top of the call appearance list.
Procedure
Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available
line.

Making an emergency call

About this task
You do not have to be logged in to make an emergency call. If emergency calling was set up
by your system administrator, the Phone screen has an Emergency softkey to immediately
connect you with a preset emergency services number.
Your system administrator can configure the PHNMOREEMERGNUMS parameter in the
settings file for your extension with ten additional emergency numbers. If a user dials any one
of the specified emergency numbers, the deskphone will handle the call as an emergency call
even if the telephone is in the locked or unregistered state.
Important:
During telephone failover (switching between telephone system servers during a system
failure) the Emergency softkey may not be available until your telephone is connected with
an alternate server, usually within several seconds.
Procedure
1. Press the Emerg. softkey.
2. If the deskphone prompts Are you sure you want to dial the
™
Using Avaya one-X Deskphone SIP for 9601 IP telephone
emergency number?, press Yes.
Some call servers will call back to confirm the emergency status. The phone
automatically answers the incoming call on the Speaker by going off hook.
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