Faq - HIKVISION DS-9000 series User Manual

FAQ

• Why does my DVR make a beeping sound after booting?
There are a few reasons for the warning beep your DVR makes after booting.
1. There is no HDD present in the DVR.
2. The HDD has not been initialized.
3. The HDD is defective.
If you wish to use your DVR without any HDDs, you may disable this warning beep in the Exception Settings menu
(See Setting Exception).
• Why does the DVR seem unresponsive when operating with the IR remote control?
If your DVR seem unresponsive when using the IR remote and you have read through the section Using the IR
Remote Control, please check:
1. Check that the batteries are installed correctly in the remote, making sure that the polarities of the batteries are
not reversed.
2. Make sure the batteries are fresh and are not out of power.
3. Make sure the remote has not been tampered with.
4. Check around and make sure there are no fluorescent lamps in use.
• Why does the PTZ seem unresponsive?
If the PTZ seem unresponsive, please check:
1. Check that the RS-485 cable is properly connected.
2. Check that the dome decoder type is correct.
3. Check that the dome decoder speed configuration is correct.
4. Check that the dome decoder address bit configuration is correct.
5. Check to make sure that the main board RS-485 interface is not broken.
• Why is there no video recorded after setting the motion detection?
If there are no recorded video after setting the motion detection, please check:
1. Check that the recording schedule is setup correctly by following the steps listed in Scheduling a Recording.
2. Check that the motion detection area is configured correctly (See Setting Up Motion Detection).
3. Make sure that channels are being triggered for motion detection (See Setting Up Motion Detection).
• Why doesn't the DVR detect my USB export device for exporting recorded files?
There's a chance that the DVR and your USB device is not compatible. Please refer to our company's website to
view a list of compatible devices.
• My DVR is in Live Preview mode and the menu will not come up. It does not respond to the mouse, front panel,
remote or keyboard.
Your DVR may be in auxiliary mode. This occurs when the MAIN/SPOT button is pushed on the front panel. To
return to the previous mode of operation, press the MAIN/
SPOT button again.
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