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Maytag MTW6300TQ Bravos Service Manual

Automatic washer
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Table of Contents
ML-5
TECHNICAL EDUCATION
AUTOMATIC WASHER
MODEL MTW6300TQ
JOB AID 8178642

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  Summary of Contents for Maytag MTW6300TQ Bravos

  • Page 1 ML-5 TECHNICAL EDUCATION ™ AUTOMATIC WASHER MODEL MTW6300TQ JOB AID 8178642...
  • Page 2 FORWARD ™ This Maytag Job Aid, “Bravos Automatic Washer” (Part No. 8178642), provides the In-Home ™ Service Professional with information on the installation, operation, and service of the Bravos Automatic Washer. For specific information on the model being serviced, refer to the “Use and Care Guide,”...
  • Page 3: Table Of Contents

    TABLE OF CONTENTS Page GENERAL ............. . 1-1 Washer Safety .
  • Page 4 — NOTES — - iv -...
  • Page 5: General

    GENERAL WASHER SAFETY Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.
  • Page 6: Model & Serial Number Designations

    MODEL & SERIAL NUMBER DESIGNATIONS MODEL NUMBER MODEL NUMBER 00 T BRAND M = Maytag ACCESS / FUEL T = Top Load G = Gas F = Front Load H = Horizontal W = Work Space V = Vertical E = Electric...
  • Page 7: Model & Serial Number Label & Tech Sheet Locations

    MODEL & SERIAL NUMBER LABEL & TECH SHEET LOCATIONS The Model/Serial Number Label and Tech Sheet locations are shown below. Model/Serial Number Location Tech Sheet Location (Access Under Cabinet Top)
  • Page 8: Specifications

    SPECIFICATIONS MODEL NUMBERS MTW6300TQ PRIMARY FEATURES CAPACITY (DOE) 3.8 CU. FT. USABLE CAPACITY 18 LBS (8.16 KG) MAX SPIN SPEED EXTERIOR LID FINISH POWDER COAT SOLID TOP FINISH POWDER COAT AGITATOR DUAL ACTION SOUND PACK Q. WASH TUB WRAP MASTIC (FRONT) 1 - 4 X 12 PIECE CABINET PAD LID SEALS...
  • Page 9 MODEL NUMBERS MTW6300TQ SECONDARY OFF / LOW / HIGH TIME REMAINING TEMPS 4 ATC ATC TEMPS H/C , W/W, W/C, C/C AUTO WATER LEVEL WATER LEVELS SMALL - 3.1˝ (8 CM) ABOVE BASKET BOTTOM MEDIUM - 8.5˝ (22 CM) ABOVE BASKET BOTTOM LARGE - 9.5˝...
  • Page 10 — NOTES —...
  • Page 11: Installation Information

    INSTALLATION INFORMATION INSTALLATION REQUIREMENTS TOOLS AND PARTS Tools needed for securing the drain hose and leveling the washer: Gather the required tools and parts before • Adjustable or open end wrench 9/16˝ starting installation. The parts supplied are in (14 mm) the washer basket.
  • Page 12: Location Requirements

    LOCATION REQUIREMENTS INSTALLATION SPACING FOR RECESSED AREA AND CLOSET INSTALLATIONS Selecting the proper location for your washer The following spacing dimensions are rec- improves performance and minimizes noise ommended for this washer. This washer has and possible washer “walk.” been tested for installation with spacing of 0˝ The washer can be installed in a basement, (0 cm) clearance on the sides.
  • Page 13: Drain System

    DRAIN SYSTEM LAUNDRY TUB DRAIN SYSTEM (VIEW C) The laundry tub needs a minimum 20 gal. The washer can be installed using the stand- (76 L) capacity. The top of the laundry tub pipe drain system (floor or wall), the laundry must be at least 39˝...
  • Page 14: Electrical Requirements

    ELECTRICAL REQUIREMENTS WARNING GROUNDING INSTRUCTIONS For a grounded, cord-connected washer: This washer must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electrcal shock by providing a path of least resistance for elec- tric current.
  • Page 15: Installation Instructions

    INSTALLATION INSTRUCTIONS WARNING Remove tape from lid. Open lid and re- move foam packing ring from washer tub. Keep foam packing ring in case you need Excessive Weight Hazard to move the washer in the future. Use two or more people to move and install washer.
  • Page 16: Connect The Inlet Hoses

    CONNECT THE INLET HOSES REMOVE DRAIN HOSE FROM WASHER CABINET Insert new flat washers (supplied) into Pull the corrugated drain hose out of the each end of the inlet hoses. Firmly seat washer by first grabbing the pull tie. Continue the washers in the couplings.
  • Page 17: Secure The Drain Hose

    CONNECT THE INLET HOSES Check for leaks TO THE WASHER • Turn on the water faucets and check for leaks. A small amount of water might en- ter the washer. You will drain this in a later step. NOTE: Replace inlet hoses after 5 years of use to reduce the risk of hose failure.
  • Page 18: Level The Washer

    LEVEL THE WASHER Check the levelness of the washer by first placing a level on the lid near the WARNING console. Next, place the level on the side of the washer in the crease between the Excessive Weight Hazard top of the washer and the cabinet. Use two or more people to move and install washer.
  • Page 19: Complete Installation

    COMPLETE INSTALLATION WARNING Check the electrical requirements. Be sure that you have the correct electrical supply and the recommended grounding method. See “Electrical Requirements,” page 2-4. Check that all parts are now installed. If Electrical Shock Hazard there is an extra part, go back through the steps to see which step was skipped.
  • Page 20 — NOTES — 2-10...
  • Page 21: Product Operation

    PRODUCT OPERATION THEORY OF OPERATION Basket—The basket is designed with a tra- INTRODUCTION ditional balance ring at the top and a flotation ™ The Bravos Automatic Washer represents a chamber at the base. The outside surface of new design that differs from the traditional top the basket is punched to allow lint to catch on load machine.
  • Page 22 As the tub fills with water, the basket begins to Lid Lock Mechanism—Since this washer float and to rise. The splined hub components does not utilize a brake, a lid lock is used to now separate, and allow the basket to move prevent access during the spin cycles.
  • Page 23: Washer Use

    WASHER USE NOTE: Your washer model may differ slightly. STARTING THE WASHER Place a load of sorted clothes into the washer. WARNING • Load evenly to maintain washer bal- ance. Mix large and small items. • Load only to the top of the basket as shown.
  • Page 24 Add color-safe bleach, (powdered or liquid) NOTES: to the detergent dispenser, if needed. Be • Use only liquid fabric softener in this sure to match powdered color-safe bleach dispenser. with powdered detergent or match liquid • Do not use fabric softener dispensing color-safe bleach with liquid detergent.
  • Page 25: Stopping The Washer

    To restart the washer: CHANGING MODIFIERS AND OPTIONS AFTER PRESSING START Close the lid and press START. You can change a Modifier or Option anytime To unlock the lid after the Add a Garment before the selected Modifier or Option begins period, press PAUSE/CANCEL once.
  • Page 26 CYCLES PRESET CYCLE SETTINGS Turn the knob to choose the right wash cycle Cycle Preset Soil Wash/Rinse for the type of fabrics you are washing. When Minutes Level* Temp the knob points to a cycle, the indicator light Whites Heavy Hot/Cold for the cycle will glow.
  • Page 27 SUPER WASH HANDWASH Use this cycle for heavily soiled cotton or sturdy Use this cycle to clean lightly soiled special items. Cycle combines high-speed wash action care garments or for items labeled as “Machine and high-speed spin. Stain Cycle is the default Washable Wool.”...
  • Page 28 When to use Rinse & Spin: • For most loads, use the time recommended in the preset cycle settings. • For loads that need rinsing only. • For heavy soil and sturdy fabrics, press Soil • For completing a cycle after the power has Level to select more wash time, if needed.
  • Page 29 AUTO TEMP CONTROL To change the Delay Wash time: Auto Temp Control (ATC) electronically senses • Press PAUSE/CANCEL. and maintains a uniform wash and rinse wa- • Press DELAY WASH to select the desired ter temperature. ATC regulates incoming hot delay time.
  • Page 30: Normal Sounds

    EXTRA RINSE PAUSE/CANCEL An extra rinse can be used to aid in the removal Press PAUSE/CANCEL once to pause or stop of detergent or bleach residue from garments. the washer at any time. Press PAUSE/CAN- This option provides an additional rinse with CEL once to unlock the lid and add a garment.
  • Page 31: Washer Care

    WASHER CARE CLEANING YOUR WASHER WATER INLET HOSES Use a soft, damp cloth or sponge to wipe up Replace inlet hoses after 5 years of use to any spills such as detergent or bleach from the reduce the risk of hose failure. Periodically in- outside of your washer.
  • Page 32 To use washer again: To transport the washer: Flush water pipes and hoses. Reconnect Shut off both water faucets. water inlet hoses. Turn on both water Disconnect and drain water inlet hoses. faucets. If the washer will be moved during freez- WARNING ing weather, put 1 qt (1 L) of R.V.-type antifreeze in the basket.
  • Page 33: Troubleshooting

    TROUBLESHOOTING WASHER AND COMPONENTS • “Sd” (Suds Detected) Did you add too much detergent? Washer displaying code messages Always measure detergent. Follow detergent manufacturer’s directions. • “LF” (Washer is taking too long to fill) If excessive suds are detected, the washer Check the following: will display this code while running a suds Are the water inlet hoses kinked or...
  • Page 34 Noisy, vibrating, off-balance Washer leaks • Is the washer level? Does the washer rock • Are the fill hoses tight? when pushed against the corners? • Are the fill hose washers properly seated? The washer must be level. The front and rear Check both ends of each hose.
  • Page 35 WASHER OPERATION Dispenser operation WARNING • Are the laundry additives in the correct dispensers? Add the correct amounts of detergent (pow- dered or liquid), liquid chlorine bleach, or fabric softener to the correct dispenser. You can add powdered or liquid color-safe bleach to the detergent dispenser.
  • Page 36 • Is the water inlet hose kinked? Washer continues to fill or drain, or the Straighten the hoses. cycle seems stuck • Does the water level seem too low, or • Is the top of drain hose lower than the does the washer appear to not fill com- control knobs on washer? pletely?
  • Page 37: Clothing Care

    • Do you have an ENERGY STAR qualified • Did you use a cold rinse? ® washer? Cold rinses leave loads wetter than warm The wash water temperatures may feel cooler rinses. This is normal. to you than those of your previous washer. •...
  • Page 38 • Did you use enough detergent, or do you Load is wrinkled, twisted or tangled have hard water? • Did you unload the washer promptly? Use more detergent for washing heavy soils in cold or hard water. Water temperature Unload the washer as soon as it stops. should be at least 60°F (15.6°C) for soap to •...
  • Page 39 • Did you overload the washer? Garments damaged The wash load must be balanced and not • Were sharp items removed from pockets overloaded. Loads should move freely during before washing? washing. Empty pockets, zip zippers, snap or hook • Did you add chlorine bleach properly? fasteners before washing to avoid snagging Do not pour chlorine bleach directly onto load.
  • Page 40 — NOTES — 3-20...
  • Page 41: Component Access

    COMPONENT ACCESS ™ This section instructs you on how to service each component inside the Bravos Automatic Washer. The components and their locations are shown below. COMPONENT LOCATIONS CONSOLE & TOP CABINET COMPONENTS User Interface Board & Encoder Power Supply Cord Water Inlet/ Machine/Motor Dispenser...
  • Page 42: Removing The Encoder And The User Interface Board

    REMOVING THE ENCODER AND THE USER INTERFACE BOARD WARNING Pull the knob off the control shaft. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before Control Knob operating. Failure to do so can result in death or electrical shock.
  • Page 43 To remove the encoder, lift the locking NOTE: Before you can remove the user in- tab, and turn the encoder to the left (coun- terface board, you must first remove the en- terclockwise) as far as it will go, then lift coder.
  • Page 44: Removing The Water Inlet/Dispenser Valve Assembly, Power Supply Cord, And Machine/Motor Control & Pressure Transducer

    REMOVING THE WATER INLET/ DISPENSER VALVE ASSEMBLY, POWER SUPPLY CORD, AND MACHINE/MOTOR CONTROL & PRESSURE TRANSDUCER WARNING Violet Violet White Electrical Shock Hazard Yellow Thermistor Disconnect power before servicing. Water Inlet/Dispenser Valve Assembly Replace all parts and panels before Tape the washer lid closed. operating.
  • Page 45 Loosen the clamps and remove the three To remove the power supply cord: hoses going to the water inlet/dispenser a) Disconnect the power supply cord con- valve assembly. nector from the machine/motor control. b) Remove the hex-head screw from the green ground wire.
  • Page 46: Removing A Dispenser, The Fresh Fill Inlet Valve, And The Lid Lock

    REMOVING A DISPENSER, THE FRESH FILL INLET VALVE, AND THE LID LOCK WARNING Pry Out Tab Electrical Shock Hazard Disconnect power before servicing. Dispenser Cover Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
  • Page 47 c) Raise the cabinet top (see page 4-4 c) Remove the screw from the fresh fill for the procedure). inlet valve and remove the valve as- sembly. d) Loosen the clamp and disconnect the end of the dispenser hose from its wa- ter inlet/dispenser valve connector.
  • Page 48 e) Disconnect the lid lock cable connector from the machine/motor control con- nector at P12. f) Pull the end of the lid lock cable from the control, and remove the lid lock and cable assembly from the washer. Lid Lock Connector P12...
  • Page 49: Removing The Lid And A Lid Hinge

    REMOVING THE LID AND A LID HINGE WARNING b) Pull the two hinge pins out of the lid, and remove the pins and the lid from the washer. Electrical Shock Hazard Disconnect power before servicing. Remove Lid Replace all parts and panels before Hinge Pin operating.
  • Page 50 c) Raise the cabinet top (see page 4-4 d) Remove the bottom hex-head screw for the procedure). from the lid hinge and remove the hinge (right lid hinge is shown below). Lid Hinges Bottom Lid Hinge Screw 4-10...
  • Page 51: Removing The Basket & Basket Hub

    REMOVING THE BASKET & BASKET HUB WARNING c) Using a ratchet with a 7/16˝ socket and a 12˝ extension, remove the hex- head bolt from the agitator, then lift the top half of the agitator out of the washer. Agitator (Top Half) Electrical Shock Hazard Disconnect power before servicing.
  • Page 52 e) Loosen the clamp and pull the recircu- g) Lift the basket out of the washer. lation hose off the tub ring. f) Pry out and unsnap the tub ring tabs from the tub and remove the tub ring. Recirculation Hose To remove the basket hub, remove the six screws, and lift the hub and motor drive gear from the basket.
  • Page 53: Removing The Drain And Recirculation Pumps

    REMOVING THE DRAIN AND RECIRCULATION PUMPS To remove the drain pump: WARNING a) Loosen the clamps and pull the inlet and outlet drain hoses off the pump. Note that there is a tab on the outlet connector that fits into a slot in the hose.
  • Page 54 To remove the recirculation pump: a) Loosen the clamps and pull the recir- culation hoses off the pump. Note that Slide Pump Hose there is a tab on the outlet connector Onto Connector With Tab Into Hose Slot that fits into a slot in the hose. b) Remove the three 5/16˝...
  • Page 55: Removing The Drive Motor & Rotor Position Sensor

    REMOVING THE DRIVE MOTOR & ROTOR POSITION SENSOR WARNING Use a 1/4˝ Allen wrench and loosen the rotor mounting screw as far as it will go (the screw is captive and cannot be re- moved from the rotor). The rotor is seated on the splined tub shaft.
  • Page 56 10. Disconnect the power connector from the stator terminals. 11. Disconnect the wire standoff and edge connector from the rotor position sensor cover. Rotor Position Sensor Cover Tab Indents Wire Standoff Edge Connector REASSEMBLY NOTE: When you reinstall Power the drive motor rotor over the stator assembly, Connector do not grip the rotor housing around the rear edge with your fingers.
  • Page 57: Removing The Tub

    REMOVING THE TUB WARNING Keep Suspension Ball Slot Parallel With Rod Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before c) Reach down along the side of the operating. tub, and press in on the suspension Failure to do so can result in death or rod holder locking tabs, then push the electrical shock.
  • Page 58 At the right rear corner of the washer, 11. Pull the tub out of the bottom of the washer. reach down and pull the pressure trans- 12. Remove the two 5/16˝ hex-head screws ducer tube off the tank. from the counterbalance weight and re- move the weight from the tub.
  • Page 59: Accessing The Pressure Transducer Tubing, Recirculation Tube

    ACCESSING THE PRESSURE TRANSDUCER TUBING, RECIRCULATION TUBE, AND DRAIN PUMP HARNESS WARNING Rear Panel Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Screw (1 of 8) Failure to do so can result in death or electrical shock.
  • Page 60 — NOTES — 4-20...
  • Page 61: Component Testing

    COMPONENT TESTING Before testing any of the components, perform • Check all connections before replacing the following checks: components, looking for broken or loose wires, failed terminals, or wires not pressed • The most common cause for control failure into connectors far enough. is corrosion on connectors.
  • Page 62: Drain Pump

    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRAIN PUMP RECIRCULATION PUMP Terminals Terminals Refer to page 4-13 for the procedure for ac- Refer to page 4-13 for the procedure for ac- cessing the drain pump.
  • Page 63: Lid Lock

    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Check the lid lock motor winding and LID LOCK switches by removing P12 from the ma- chine/motor control, and checking the resistance values shown in the following Lid Lock Resistance table.
  • Page 64: Drive Motor Stator

    WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRIVE MOTOR STATOR Refer to page 4-15 for the procedure for ac- cessing the drive motor. 3 Terminals Unplug washer or disconnect power.
  • Page 65: Diagnostics & Troubleshooting

    DIAGNOSTICS & TROUBLESHOOTING WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DISPLAY FAULT / ERROR CODES DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE (Saved Code) Long Fill LF flashes when the water level does not change for a period of time on OR water is present but control does not detect the water level changing.
  • Page 66 DISPLAY If drain pump turns on when there is no water in tub, EXPLANATION AND RECOMMENDED PROCEDURE (Saved Code) Open/Close Door Lid Lid flashes when the following conditions occur: User presses START with lid open. • User presses START after 2 consecutive machine cycles without opening lid. •...
  • Page 67 DISPLAY If drain pump turns on when there is no water in tub, EXPLANATION AND RECOMMENDED PROCEDURE (Saved Code) ATC Thermistor Open/Short F then 40 flashes when the ATC Thermistor is detected to be open or shorted. See TEST #5. •...
  • Page 68: Diagnostic Guide

    DIAGNOSTIC GUIDE ACTIVATION OF AUTOMATIC DIAGNOSTIC TEST MODE Before servicing, check the following: Be sure the washer is in standby mode • Make sure there is power at the wall outlet. (plugged in with all indicators off, or with • Has a household fuse blown or circuit break- only the Clean indicator on).
  • Page 69 DIAGNOSTIC: Automatic Indication 1: None of the indicators or dis- play turns on. Performs a five-minute automatic test with wa- ter functions to check major washer functions Action: Press POWER button to enter setting (door can be open). Press the same button mode.
  • Page 70 If done successfully, a single beep oc- To check FABRIC SOFTENER valve select curs and the two-digit display shows the or press the following: control ID# for 3 seconds, then displays NORMAL • START (turns on Fabric 00 and the Add A Garment indicator LED Softener valve, cycle indicator flashes) •...
  • Page 71 Manual: Door Lid Switch Agitate: Water must cover the wash plate (or agitator vanes) to ensure the basket is float- Opening the door should cause the Clean ing prior to agitation. Enabling agitation with- status indicator to turn off. Closing the door out enough water may cause a fault condition should cause the indicator to turn on.
  • Page 72 Press buttons to verify function. Indica- If any of the following occur during steps, see tors will toggle on (or off) and beep tone TEST #4: will sound when buttons are pressed. • None of the indicators light up NOTE: Pressing SOIL LEVEL, SPIN •...
  • Page 73: Troubleshooting Guide

    TROUBLESHOOTING GUIDE TROUBLESHOOTING TESTS TEST #1 Supply Connections POSSIBLE CAUSE/TEST PROBLEM NOTE: Possible Cause/Test must be performed in This test assumes that proper voltage is pres- the sequence shown for each problem. ent at the outlet. 1. Supply connections. See TEST #1. WON’T POWER 2.
  • Page 74 TEST #2 Log Valve Check to see if basket will turn freely. This test checks the electrical connections to • If basket turns freely, go to step 4. the valves, and the valves themselves. • If basket does not turn freely, deter- mine what is causing the mechanical Check the relays and electrical connec- friction or lock up.
  • Page 75 With an ohmmeter, check for continuity If both visual checks pass, replace the between all pins on the P10 machine/mo- user interface assembly. tor control connector and the motor rotor Plug in washer or reconnect power. position sensor (RPS) connector. See Activate the Console and Indicators Di- Figures 2 and 4, pages 6-13 and 6-16.
  • Page 76 TEST #5 Automatic Temperature Control 11. Using an ohmmeter, measure continuity between all pins on the P9 connector and This test checks the water inlet valves, the the thermistor contacts. temperature sensor, and the machine/motor control. • If there is continuity, replace the log valve assembly.
  • Page 77 Drain Pump Motor Cover Recirculation Pump Motor Rotor Position Counterweight Motor Bolt Sensor (RPS) or Motor Connection Drive motor area, viewed from bottom. Figure 1 Motor Connector Stator Motor Rotor Position Sensor (RPS) Motor cover removed to access RPS and motor connector.
  • Page 78 Select POWER • wash cycle NORMAL • Check the resistance at the pump motor. START. Remove the connector at the motor and take measurements across pump termi- Verify that the tub fills to the top of the nals. Measurements should be as shown impeller plate (impeller models), or to a in the wiring diagram.
  • Page 79: Reinstalling Electronic Assemblies

    Check the lid lock motor winding and 4. Remove the one screw holding the switches by removing P12 from the ma- machine/motor control assembly to chine/motor control and checking the the console tray. resistance values shown in the Lid Lock 5.
  • Page 80 Machine/Motor Machine/Motor Control Fabric Softener Fresh Bleach Cold Detergent Control Assembly Assembly Holding Screw Retaining Clip Pressure Hose Console Tray Console Gasket Screw Screws Console Assembly Wire Harness Retainer Locking Tab User Interface Assembly Location Of Machine/Motor Control and User Interface Assemblies Figure 3 Valve Thermistor 120 VAC Power Cord...
  • Page 81: Wiring Diagram

    WIRING DIAGRAM...
  • Page 82 — NOTES —...
  • Page 83: Product Specifications

    PRODUCT SPECIFICATIONS WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS:...