Troubleshooting; Online Resources; Technical Support Hours And Contact Information - OWC Mercury Rack Pro Assembly Manual & User Manual

3.5 TrOublesHOOTinG

begin your troubleshooting by verifying that the power cable is connected to the OWC
Mercury Rack Pro and to a power source. If the power cable is connected to a power strip,
make sure that the power switch on the strip is turned on.
Then, simply verify that both ends of your cables are properly plugged into the computer
and the Rack Pro. If the Rack Pro is still not working properly, try connecting to another inter-
face (Usb, fireWire, or esaTa) and see if the device works properly. you can also connect the
Rack Pro to a different computer.
If problems persist, consult our online collection of frequently asked questions
www.macsales.com/FAQ) or see section 3.7 for information on contacting OWC techni-
cal support.

3.6 Online resOurCes

Formatting:
for formatting information, including instructions on how to format your OWC Mercury
Rack Pro for Mac or Windows, go to:
data migration:
for a step-by-step walkthrough of our recommended method for migrating your data
from an old drive to a new one, go to:
FAQs:
access our online collection of frequently asked questions for this and other products at:
http://www.macsales.com/FAQ

3.7 TeCHniCAl suPPOrT HOurs And COnTACT inFOrmATiOn

8aM - 8PM (CT) Monday - friday
9aM - 4PM (CT) saturday
by telephone: (800) 275-4576 (north america only)
International customers please call: (815) 338-8685
live chat is available during normal business hours as well.
for more information, visit:
Or you can email us. submit your email at:
http://www.macsales.com/ts_email
OWC MerCury raCk PrO
http://www.macsales.com/format
http://www.macsales.com/migration
http://www.macsales.com/livechat
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