Should problems arise with the telephone, please refer to
the following information first. In the event of technical
problems, please contact our service hotline under tel.
0844 800 6503 (Using a UK landline, at the time of going
to print: calls cost 6p for connection charge and then 5p a
minute. Mobile costs may vary.) In the case of claims
under the terms of guarantee, contact your sales outlet.
There is a 2 year period of guarantee.
Problems and solutions
The mobile phone
cannot be switched on.
The phone is requesting
a PUK when I switch on
(See on this page for costs and hours of operation)
- No battery inserted.
- Battery is not charged.
If you do not have the PUK for
your SIM card then contact your
Helpline 0844 800 6503