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Service hotline
Should problems arise with the telephone, please refer to
the following information first. In the event of technical
problems, please contact our service hotline under tel.
0844 800 6503 (Using a UK landline, at the time of going
to print: calls cost 6p for connection charge and then 5p a
minute. Mobile costs may vary.) In the case of claims
under the terms of guarantee, contact your sales outlet.
There is a 2 year period of guarantee.
Problems and solutions
Problems
The mobile phone
cannot be switched on.
The phone is requesting
a PUK when I switch on
the phone
(See on this page for costs and hours of operation)
Remedy
- No battery inserted.
- Battery is not charged.
If you do not have the PUK for
your SIM card then contact your
service provider
Helpline 0844 800 6503
A
PPENDIX
73
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