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Service hotline
Should problems arise with the telephone, please refer to the
following information first. In the event of technical problems,
please contact our service hotline under tel. 0844 800 6503
(Using a UK landline, at the time of going to print: calls cost
6p for connection charge and then 5p a minute. Mobile costs
may vary.) In the case of claims under the terms of guarantee,
contact your sales outlet. There is a 2 year period of guaran-
tee.
Problems and solutions
Problems
The mobile phone
cannot be switched on.
The phone is requesting
a PUK when I switch on the
phone.
(See on this page for costs and hours of operation)
Helpline 0844 800 6503
Remedy
- No battery inserted.
- Battery is not charged.
If you do not have the PUK for
your SIM card then contact your
service provider
A
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