Polycom VVX450 Quick User Manual

Hot Desking
To log into your handset, follow these steps:
Press MORE three times
Press GUESTIN
Enter User ID – your extension number
Enter Password – your voice mail passcode
Press OK
You are now logged into the handset. When you have
finished for the day, follow these steps:
Press MORE three time
Press GUESTOUT
Call Centre
As a Call Centre agent you must first log into the groups
you have been assigned to. Press MORE key 3 times then
press ASIGNIN or AVAILABLE, depending on the options.
If you need to stop taking calls you can make yourself
unavailable or you can sign out. Please note that this will
only stop call centre calls from coming to your handset.
Calls internally or via a DDI will still come to your hand-
set unless you forward your calls or press DND.
To make yourself unavailable, press the MORE key 3
times then press UNAVAILABLE in the screen. You will be
asked for an unavailable reason code (please speak to
your system administrator for code details). If there are
no codes simply press SELECT in the screen. To sign out,
select ASIGNOUT instead of UNAVAILABLE.
To make yourself available, press the MORE key 3 times
and press AVAILABLE to start taking call centre calls. To
sign in again, press ASIGNIN instead of AVAILABLE.
Wrap Up - You will automatically be put into a wrap up
period after you have finished a call centre call. This is
allocated by your system administrator and will give you
a short period of time before another call comes to your
handset. You will have an orange circle next to your
extension number when you are in wrap up time.
Use this time to ASIGNOUT if you need to step away
from the phone. You cannot make yourself unavailable
during wrap up time because you are unavailable al-
ready. You can override the wrap up time by clicking
AVAILABLE.
Phone Illustration
1 Line keys
2 Reversible tab
3 Speaker
4 Back key
5 Transfer key
6 Messages key
7 Hold key
8 Volume keys
9 Dial pad
10 Mute key
11 Speakerphone key
12 Headset key
13 USB Port
14 Home key
15 Navigation keys / Select key
16 Soft keys
17 Security slot (on back)
18 Screen
19 Message Waiting Indicator
Q U I C K U S E R G U I D E
Polycom VVX450 Call Centre
Issue 3
Additional guides are available at
www.swcomms.co.uk/resource-centre/
user-guides-and-manuals
Support Desk: 01392330033
supportdesk@swcomms.co.uk
Customer Service: 01392315315
customer.service@swcomms.co.uk