Polycom MAXCS 7.5 VVX User Manual
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Polycom MAXCS 7.5 VVX User Manual

Polycom MAXCS 7.5 VVX User Manual

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MAXCS 7.5
Polycom
VVX Phone User Guide
®
This guide shows the basics of using Polycom VVX model phones with MAXCS Release 7.5.
Before you can use your Polycom phone with MAXCS clients, your administrator must configure your phone to work with
MAXCS system.
Refer to the documentation that came with your Polycom phone to connect the cables to your phone, and for any other
basic phone information.
Views
Press the phone's Home key to switch among the various views.
MAXCS 7.5 Polycom VVX User Guide
Home view – shows
icons to access phone
features
Active Call view – shows
only the active call
Lines view – shows
BLF, Line Park, Page
groups, and Favorites
softkeys
Calls view – shows all
calls
Page 1

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Summary of Contents for Polycom MAXCS 7.5 Polycom VVX

  • Page 1 Home view – shows BLF, Line Park, Page icons to access phone groups, and Favorites features softkeys Active Call view – shows Calls view – shows all only the active call calls MAXCS 7.5 Polycom VVX User Guide Page 1...

  • Page 2: Operational Notes

    To end the call, press the Speaker button or hang up the handset. On some models, you can tap End Call. Note: You cannot tap the Forward softkey to forward an incoming call. MAXCS 7.5 Polycom VVX User Guide Page 2...

  • Page 3: Make Outgoing Calls

    You can add contacts as Favorites, so that you can tap the name to call from Lines view. Place Calls on Hold Tap Hold. To pick the call up again, tap the call and tap Resume. MAXCS 7.5 Polycom VVX User Guide Page 3...

  • Page 4: Transfer Calls

    To cancel a transfer in progress: • VVX 310/400 – Tap Cancel. You automatically reconnect to the call. • VVX 500/600 – Tap the red phone icon. You automatically reconnect to the call. MAXCS 7.5 Polycom VVX User Guide Page 4...

  • Page 5: Conferencing Calls

    In Home view, tap Directories. Tap Recent. Tap the Information icon beside the entry that you want to save. Tap the Edit icon. Edit the name and any other information. Tap Save. MAXCS 7.5 Polycom VVX User Guide Page 5...

  • Page 6: Multiple Call Handling

    (To handle multiple calls, your Administrator must enable your Enable Multiple Call Waiting or Enable Live Call Handling option.) Your Polycom phone can handle multiple calls in a ‘queue.’ You can switch from one call to another, and even join several queued calls into a conference call. MAXCS 7.5 Polycom VVX User Guide Page 6...
  • Page 7 For example, if you put a call on hold via MaxAgent, to resume the call use MaxAgent. Likewise, if you answer multiple calls via your phone, to release calls (or perform other actions), use your phone. MAXCS 7.5 Polycom VVX User Guide Page 7...

  • Page 8: Advanced Features

    To turn DND off, tap the DND softkey on the phone or turn it off via your MAXCS client. Line Monitoring / BLF (Advanced License required) If your administrator configured your extension to monitor other extensions, you will see those monitored extensions as softkeys in Lines view. MAXCS 7.5 Polycom VVX User Guide Page 8...
  • Page 9 While on a call, press the Home button to switch to Home view. Tap any Line Park softkey to park the call on that line. Note that you will not hear a confirmation announcement. MAXCS 7.5 Polycom VVX User Guide Page 9...
  • Page 10 Enter the extension number or choose the number from the Directory or Favorites list. Hang up; the call will automatically transfer. You do not need to wait to hear ringing on the line. MAXCS 7.5 Polycom VVX User Guide Page 10...
  • Page 11 Headset – When you click an incoming call from the MAXCS client, the call will be answered by the phone headset; outgoing MAXCS client calls will be dialed and directed to the phones’ headset. This answering feature is enabled only when your phone is on-hook. MAXCS 7.5 Polycom VVX User Guide Page 11...
  • Page 12 Fax: 408-597-9020 E-mail: info@altigen.com Web site: www.altigen.com All product and company names herein may be trademarks of their registered owners. Copyright © AltiGen Communications, Inc. 2015. All rights reserved. March 17, 2015 MAXCS 7.5 Polycom VVX User Guide Page 12...

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