Pre-diagnostic steps ................................................................................................................................. 37
Symptom information ..................................................................................................................... 39
Common problem resolution ..................................................................................................................... 41
Loose connections.......................................................................................................................... 41
Service notifications ....................................................................................................................... 41
Updating firmware ........................................................................................................................ 41
Hard drive guidelines..................................................................................................................... 42
Diagnostic flowcharts............................................................................................................................... 44
Troubleshooting flowcharts ............................................................................................................. 44
Hardware problems................................................................................................................................. 54
Power problems ............................................................................................................................ 54
General hardware problems ........................................................................................................... 55
Internal system problems................................................................................................................. 57
External device problems................................................................................................................ 65
Audio problems............................................................................................................................. 66
Printer problems ............................................................................................................................ 66
Modem problems .......................................................................................................................... 66
Network controller problems ........................................................................................................... 68
Software problems .................................................................................................................................. 70
Operating system problems ............................................................................................................ 70
Operating system updates .............................................................................................................. 71
Linux operating systems .................................................................................................................. 72
Firmware maintenance............................................................................................................................. 73
Types of ROM............................................................................................................................... 73
ROMPaq Utility ............................................................................................................................. 74
Current firmware versions ............................................................................................................... 74
Updating firmware ........................................................................................................................ 74
Drivers ......................................................................................................................................... 75
Contacting HP ........................................................................................................................................ 76
Server information you need ........................................................................................................... 76
Battery replacement .................................................................................................................... 81
FCC rating label............................................................................................................................ 82
Class A equipment......................................................................................................................... 83
Class B equipment ......................................................................................................................... 83
Modifications.......................................................................................................................................... 84
Cables ................................................................................................................................................... 84
Contents 4