•
SYS:SYSTEM\SURVEY.TXT
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Current patch level
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
•
Installed system software versions (TCP/IP, VP/Ix)
•
Process status at time of failure, if possible
•
Printouts or electronic copies (to e-mail to a support technician) of:
•
Output of /etc/hwconfig command
•
Output of /usr/bin/swconfig command
•
Output of /etc/ifconfig command
•
/etc/conf/cf.d/sdevice
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/etc/inittab
•
/etc/conf/cf.d/stune
•
/etc/conf/cf.d/config.h
•
/etc/conf/cf.d/sdevice
•
/var/adm/messages (if PANIC messages are displayed)
•
If HP drivers are installed:
•
Version of the EFS used
•
List of drivers from the EFS
•
If management agents are installed, version number of the agents
•
System dumps, if they can be obtained (in case of panics)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
IBM OS/2 operating systems
Collect the following information:
•
Operating system version number and printouts or electronic copies (to e-mail to a support
technician) of:
•
IBMLAN.INI
•
PROTOCOL.INI
•
CONFIG.SYS
•
STARTUP.CMD
•
SYSLEVEL information in detail
•
TRAPDUMP information (if a TRAP error occurs)
•
A directory listing of:
•
C:\
•
C:\OS2
Troubleshooting 79