Yealink SIP-T41P User Manual
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Yealink SIP-T41P User Manual

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  • Page 2 Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T41P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

  • Page 5: About This Guide

    Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T41P IP phone. If this is your first time using the SIP-T41P IP phone, we recommend that you first refer to Quick Installation Guide...
  • Page 6 User Guide for the SIP-T41P IP Phone DSS Keys on page  Call Forward on page  Troubleshooting on page ...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Summary of Changes ......................v Changes for Release 71, Guide Version 71.60 .............. v Table of Contents ..............vii Overview .................. 1 Hardware Component Instructions ..................1 Icon Instructions ........................
  • Page 8 User Guide for the SIP-T41P IP Phone Ring Tones ........................24 Contact Management ....................... 26 Directory........................... 26 Local Directory ........................ 28 Blacklist ..........................36 Remote Phone Book ......................37 Call History Management ....................40 System Customizations ...................... 42 Headset Use ........................42 DSS Keys ..........................

  • Page 9: Table Of Contents

    Table of Contents Intercom ..........................99 Outgoing Intercom Calls ....................99 Incoming Intercom Calls ....................99 Multicast Paging ....................... 101 Sending RTP Stream ..................... 101 Receiving RTP Stream ....................103 Music on Hold ........................104 Automatic Call Distribution (ACD).................. 105 Messages ..........................

  • Page 11: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T41P IP phone are the LCD screen and the keypad.
  • Page 12 User Guide for the SIP-T41P IP Phone Hardware component instructions of the SIP-T41P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen •...
  • Page 13 Overview Icons appearing on the LCD screen are described in the following table: Icon Description Network is unavailable Registered successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Voice Mail Auto Answer Do Not Disturb Call Hold Call Mute Ringer volume is 0 Keypad Lock Alphanumeric input mode...
  • Page 14 User Guide for the SIP-T41P IP Phone Icon Description Missed Calls Received Calls Placed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped...
  • Page 15 Overview Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red The phone is ringing. Slow flashing red The phone receives a voice mail. The phone is powered off, powered on or idle. Line key LED LED Status Description The line is seized.
  • Page 16 User Guide for the SIP-T41P IP Phone Two ways to customize configurations of your SIP-T41P IP phone: The user interface on the IP phone.  The user interface in a web browser on your computer.  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
  • Page 17 Overview Options Phone User Interface Web User Interface --Auto Answer √ --Auto Redial √ --Call Forward √ --Call Waiting √ --Call Park √ --Call Pickup √ --Call Return √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings --Language √...

  • Page 18: Phone User Interface

    --STUN Server √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T41P IP phone. Name Contents Where found Format/ Language Quick Installation...

  • Page 19: Getting Started

    Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T41P IP phone. Topics include: Packaging Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings ...
  • Page 20 User Guide for the SIP-T41P IP Phone Phone Stand  Wall Mount Bracket (Optional)  Power Adapter (Optional)  Handset & Handset Cord  Ethernet Cable ...
  • Page 21 Getting Started Quick Installation Guide & Quick Reference Guide  CD-ROM  Check the list before installation. If you find anything missing, contact your system administrator. If your phone is already installed, proceed to Phone Initialization on page 14. This section introduces how to install the phone: Attach the stand or the optional wall mount bracket Connect the handset and optional headset Connect the network and power...
  • Page 22 User Guide for the SIP-T41P IP Phone Wall Mount Method (Optional) Note The wall mount bracket should be purchased separately. For more information on how to Yealink Wall Mount Quick Installation Guide for attach the wall mount bracket, refer to...

  • Page 23: Power Over Ethernet

    Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Power over Ethernet With the included or a regular Ethernet cable, the SIP-T41P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

  • Page 24: Phone Status

    User Guide for the SIP-T41P IP Phone After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays "Initializing…please wait" during this process.
  • Page 25 Getting Started If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP address mode via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port.
  • Page 26 User Guide for the SIP-T41P IP Phone Enter the desired values in the IP Address, Prefix, Default Gateway, Primary DNS and Secondary DNS fields respectively. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 27: Customizing Your Phone

    Customizing Your Phone You can customize your SIP-T41P IP phone by personally configuring certain settings, for example, contrast, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.

  • Page 28: Language

    User Guide for the SIP-T41P IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Backlight is configurable via web user interface at the path Settings->Preference. The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface.

  • Page 29: Time & Date

    Customizing Your Phone The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the Simple Network Time Protocol (SNTP) server automatically, or configure the date and time manually. If the phone cannot obtain the time and date from the SNTP server, contact your system administrator for more information.

  • Page 30: Administrator Password

    User Guide for the SIP-T41P IP Phone or 24 Hour) from the Clock field. Press , or the Switch soft key to select the desired date format from the Date Format field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 31: Keypad Lock

    Customizing Your Phone Enter the new password again in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password.
  • Page 32 User Guide for the SIP-T41P IP Phone numbers, reject or answer incoming calls, and cancel a call. Note The emergency number setting, if desired, must be made before lock activation. For more information, refer to Emergency Number on page 61.
  • Page 33 Customizing Your Phone Click Confirm to accept the change. Note The default timeout is 0 second, that is, you can long press to lock the keypad only. nterval of automatic keypad lock is configurable via web user interface only. To unlock the keypad, you must know the keypad unlock PIN of the phone. The default keypad unlock PIN is “123”.

  • Page 34: Volume

    User Guide for the SIP-T41P IP Phone Press , or the Switch soft key to select Disabled from the Keypad Lock Enable field. Press the Save soft key to accept the change. Keypad lock is configurable via web user interface at the path Features->Phone Lock.
  • Page 35 Customizing Your Phone To select a ring tone for the phone via phone user interface: Press Menu->Settings->Basic Settings->Ring Tones. Press to select the desired ring tone. Press the Save soft key to accept the change or the Back soft key to cancel. To select a ring tone for the account via web user interface: Click on Account.

  • Page 36: Directory

    User Guide for the SIP-T41P IP Phone Click Browse to locate a ring tone file (the file format must be .wav) from your local system. Click Upload to upload the file. Note The ring tone for an incoming call on the phone may be different. For example, when the...
  • Page 37 Customizing Your Phone The selected list appears in the Enabled column. Repeat the step 2 to add more lists to the Enabled column. To remove a list from the Enabled column, select the desired list and click To adjust the display order of enabled lists, select the desired list and click The LCD screen displays the list(s) in the adjusted order.

  • Page 38: Local Directory

    User Guide for the SIP-T41P IP Phone If there is only one list in the directory, press the Directory soft key to enter this list directly. Note If remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface.
  • Page 39 Customizing Your Phone To edit a group in the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory.

  • Page 40: Adding Contacts Manually

    User Guide for the SIP-T41P IP Phone You can add contacts to the local directory in the following ways: Manually  From call history  From remote phone book  Adding Contacts Manually To add a contact to the local directory manually: Press the Directory soft key.
  • Page 41 Customizing Your Phone Press the Option soft key, and then select Add to Contacts from the prompt list. Enter the contact name. Press the Save soft key to accept the change. The entry is successfully saved to the local directory. Adding Contacts from Remote Phone Book To add a contact to the local directory from the remote phone book: Press Directory->Remote Phone Book.
  • Page 42 User Guide for the SIP-T41P IP Phone Press to highlight the contact information and then edit. Press the Save soft key to accept the change or the Back soft key to cancel. To delete a contact from the local directory: Press the Directory soft key.
  • Page 43 Customizing Your Phone Press the Dial soft key to dial out the number. To search for a contact in the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default.
  • Page 44 User Guide for the SIP-T41P IP Phone The LCD screen displays the search results in the adjusted order. Click Confirm to accept the change. Note Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: Pick up the handset, press the speakerphone or press the line key.
  • Page 45 Customizing Your Phone Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, Continue?". Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface: Click on Directory->Local Directory.

  • Page 46: Blacklist

    User Guide for the SIP-T41P IP Phone (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory.

  • Page 47: Remote Phone Book

    Customizing Your Phone Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the blacklist directory. Press the Add soft key to accept the change or the Back soft key to cancel.
  • Page 48 User Guide for the SIP-T41P IP Phone Enter the name in the Display Name field. Click Confirm to accept the change. Note An access URL for remote phone book is configurable via web user interface only. To access your corporate directory via phone user interface: Press Directory->Remote Phone Book.
  • Page 49 Customizing Your Phone Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can place a call from the result list. To place a call from the corporate directory: Press Menu->Directory->Remote Phone Book.
  • Page 50 User Guide for the SIP-T41P IP Phone The SIP-T41P IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 400 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list. You should enable history record in advance.

  • Page 51: Contact Management

    Customizing Your Phone Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list. Enter the desired values in the corresponding fields. Press the Save soft key to accept the change. For more information, refer to Contact Management on page 26.

  • Page 52: Headset Use

    User Guide for the SIP-T41P IP Phone If you want to use a headset, physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 11.
  • Page 53 Customizing Your Phone Select Enabled from the pull-down list of Headset Prior. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode. Note If headset prior is enabled, the headset mode will not be deactivated until you press the Headset key again.

  • Page 54: Dss Keys

    Two types of DSS keys: Line Keys and Programmable Keys. Details will be introduced in the following. The SIP-T41P IP phone supports 15 line keys. You can assign predefined functionalities to line keys. You can also define a label for the line key feature which will appear on the LCD screen.
  • Page 55 Customizing Your Phone (Optional.) Enter a string that will appear on the LCD screen in the Label field. (Optional.) Enter the corresponding value in the Value field. (Optional.) Enter the corresponding value in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel. Line key is configurable via web user interface at the path DSSKey->Line Key.
  • Page 56 User Guide for the SIP-T41P IP Phone page 5. To configure the page icon to indicate status via web user interface: Click on DSSKey->Line Key. Select Enabled from the pull-down list of Enable Page Tips. Click Confirm to accept the change.
  • Page 57 Customizing Your Phone Zero Touch   Keypad Lock  Directory  For more information, contact your system administrator. Account You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key. Dependencies: Type (Account) Account ID (the account this feature will be applied to)
  • Page 58 User Guide for the SIP-T41P IP Phone Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code, you can follow the voice prompt to listen to the voice mails.
  • Page 59 Customizing Your Phone Prefix You can use this key feature to add a specified prefix number before the dialed number. Type (Key Event) Dependencies: Key Type (Prefix) Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Press the DSS key when the phone is idle, then the phone will enter into the dialing screen and display the prefix number which you specified in the Value field.

  • Page 60: Call Forward On

    User Guide for the SIP-T41P IP Phone LDAP You can use this key feature to access the LDAP search interface quickly. Type (Key Event) Dependencies: Key Type (LDAP) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the LDAP search interface.
  • Page 61 Customizing Your Phone forward interface. You can activate or deactivate call forward for one or all accounts. Note If the Value field is left blank, the DSS key performs the same as the Fwd soft key when receiving an incoming call. When call forward is activated, the forward key LED will illuminate solid green.
  • Page 62 User Guide for the SIP-T41P IP Phone You can use this key feature to activate or deactivate the DND mode. You can also use this key feature to access the custom DND interface. For more information, refer to Not Disturb (DND) on page 74.
  • Page 63 Customizing Your Phone Press the OK soft key within a few seconds. Configure the network parameters in the corresponding fields. Press the Next soft key. Configure the auto provision parameters in the corresponding fields. Press the OK soft key. The phone will reboot to update configurations. You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL.
  • Page 64 Note Programmable keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T41P IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account.
  • Page 65 Customizing Your Phone The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Disable from the Account Status field.

  • Page 66: Dial Plan

    User Guide for the SIP-T41P IP Phone Dial plan is a string of characters that governs the way your SIP-T41P IP phone processes the inputs received from your phone keypad. The SIP-T41P IP phone supports the following dial plan features: Replace Rule ...
  • Page 67 Customizing Your Phone To add a replace rule via web user interface: Click on Settings->Dial Plan->Replace Rule. Enter the string (e.g., 2xx) in the Prefix field. Enter the string (e.g., 1234) in the Replace field. Enter the desired line ID in the Account field or leave it blank. Click Add to add the replace rule.
  • Page 68 User Guide for the SIP-T41P IP Phone Click Del to delete the replace rule(s). Note is configurable Replace rule via web user interface only. You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically.
  • Page 69 Customizing Your Phone Delay Time for Dial-Now Rule You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified period of time. To configure the delay time for dial-now rule via web user interface: Click on Features->General Information.
  • Page 70 User Guide for the SIP-T41P IP Phone For more information on the valid value of the Account field, refer to Replace Rule on page 56. Click Confirm to accept the change. Note The default values of minimum and maximum length are 1 and 15 respectively.

  • Page 71: Emergency Number

    Customizing Your Phone Click Confirm to add the block out number. Note is configurable Block out number via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 72: Live Dialpad

    User Guide for the SIP-T41P IP Phone You can enable live dialpad on the SIP-T41P IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a delay, where the phone will dial out the phone number automatically after the specified period of time.
  • Page 73 Customizing Your Phone The valid values range from 0 to10. Press the Save soft key to accept the change or the Back soft key to cancel. Hotline is configurable via web user interface at the path Features->General Information.
  • Page 74 User Guide for the SIP-T41P IP Phone...

  • Page 75: Basic Call Features

    Basic Call Features The SIP-T41P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 76 User Guide for the SIP-T41P IP Phone You can place a call in three ways using your SIP-T41P IP phone: Using the handset  Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party.
  • Page 77 42. To place multiple calls: You can have more than one call on your SIP-T41P IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 78 User Guide for the SIP-T41P IP Phone When you are not in another call, you can answer a call in three ways: Using the handset  Using the speakerphone  Using the headset  Note You can ignore incoming calls by pressing the X key, the Reject soft key or the Silence soft key.

  • Page 79: Recent Call In Dialing

    Basic Call Features Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. To end a call: Do one of the following: If you are using the handset, press the Cancel soft key or hang up the handset. If you are using the headset, press the Cancel soft key.

  • Page 80: Auto Answer

    User Guide for the SIP-T41P IP Phone Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is in the pre-dialing interface: Pick up the handset, press the speakerphone or press the line key.

  • Page 81: Auto Redial

    Basic Call Features Press , or the Switch soft key to select Enable from the Status field. Press the Save soft key to accept the change or the Back soft key to cancel. icon appears on the LCD screen. Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone.

  • Page 82: Call Return

    User Guide for the SIP-T41P IP Phone Press the OK soft key to activate auto redial. The LCD screen prompts the following: Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle.
  • Page 83 Basic Call Features The LCD screen indicates that the call is on mute. To un-mute a call: Press again to un-mute the call. The mute key LED goes out. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.
  • Page 84 User Guide for the SIP-T41P IP Phone You can use DND to reject incoming calls automatically on the phone. Callers will receive a busy message. You can enable/disable DND for the phone system, or you can customize DND for each or all accounts.
  • Page 85 Basic Call Features Incoming calls will be rejected automatically and "n Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. To activate DND in custom mode for a specific account: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts registered on the phone.
  • Page 86 User Guide for the SIP-T41P IP Phone Press the Save soft key to accept the change. icon appears on the idle screen, and all line icons change to Incoming calls will be rejected automatically, and "n Missed Call(s)" ("n" indicates the number of the missed calls) will be prompted on the LCD screen.

  • Page 87: Call Forward

    Basic Call Features You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward calls while your phone is ringing, refer to the dynamic forwarding. Static Forwarding Three types of static forwarding: Always Forward: Incoming calls are immediately forwarded.
  • Page 88 User Guide for the SIP-T41P IP Phone To enable call forward in phone mode: Press Menu->Features->Call Forward. Press to select the desired forwarding type, and then press the Enter soft key. Depending on your selection: a.) If you select Always Forward:...
  • Page 89 Basic Call Features The default ring time is 12 seconds. 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. icon on the idle screen indicates the call forward is enabled.
  • Page 90 User Guide for the SIP-T41P IP Phone 1) Press , or the Switch soft key to select Enable from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field.

  • Page 91: Dynamic Forwarding

    Basic Call Features The LCD screen prompts “Copy to All Lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. Press the Save soft key to accept the change or the Back soft key to cancel. icon appears on the idle screen, and the associated line icon changes to Call forward is configurable via web user interface at the path Features->Forward &...
  • Page 92 User Guide for the SIP-T41P IP Phone Enter the number you want to forward the incoming call to. Press , or the Send soft key. The LCD screen prompts a call forward message. You can transfer a call to another party in one of the three ways: Blind Transfer: Transfer a call directly to another party without consulting.

  • Page 93: Call Waiting

    Basic Call Features for more information). Press to dial out. Press the Tran soft key to complete the transfer when receiving ringback. To perform an attended transfer: Press the Tran soft key during a call. Do one of the following: Press the Directory soft key, and then select Local Directory.

  • Page 94: Conference

    Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T41P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.

  • Page 95: Network Conference

    Press the Cancel soft key to drop the conference call. You can use network conference on the SIP-T41P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 96 User Guide for the SIP-T41P IP Phone Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. Note Network conference is configurable via web user interface only. To set up a network conference call: Place a call to the first party.

  • Page 97: Call Park

    Basic Call Features You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible prompt on the LCD screen.

  • Page 98: Call Pickup

    You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T41P IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group.

  • Page 99: Group Call Pickup

    Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Pick up the handset. The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when a phone receives an incoming call.
  • Page 100 User Guide for the SIP-T41P IP Phone Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: Click on Account.

  • Page 101: Anonymous Call

    Basic Call Features The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as group pickup key via phone user interface or web user interface.

  • Page 102: Anonymous Call Rejection

    User Guide for the SIP-T41P IP Phone (Optional.) Enter the anonymous call on code in the Call On Code field. (Optional.) Enter the anonymous call off code in the Call Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 103: Intercom

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T41P IP phone. Topics include: Busy Lamp Field (BLF)  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold  Automatic Call Distribution (ACD) ...
  • Page 104 User Guide for the SIP-T41P IP Phone (Optional.) Enter a string that will appear on the LCD screen in the Label field. Enter the phone number or extension you want to monitor in the Value field. (Optional.) Enter the pickup code in the Extension field.

  • Page 105: Call Transfer

    Advanced Phone Features In the following figure, the LCD screen shows an incoming call from 1001 on the monitored line. Note If your phone is locked and the type of the keypad lock is configured as Function Keys or All keys, you cannot use the Dpickup, Dial, New Call and Cancel soft keys until unlocked. When there is an active call on the IP phone, you can transfer the active call to the monitored phone number directly by pressing the BLF key.

  • Page 106: Call Recording

    User Guide for the SIP-T41P IP Phone You can record calls by pressing a record key on the phone. The SIP-T41P IP phone supports record and URL record. Two ways of call recording: Record: The phone sends a SIP INFO message containing a specific header “Record: ...

  • Page 107: Hot Desking

    Advanced Phone Features The Record and URL Record keys control the recording, and are available: During an active call  When calls are on hold or mute  During a blind or attended transfer  During a conference call  When the phone prompts you to answer an incoming call ...
  • Page 108 You can use hot desking on the SIP-T41P IP phone to log out of the existing accounts and then log into a new account. As a result, many users can share the phone resource in different time.
  • Page 109 Press the intercom key again or the Cancel soft key to end the intercom call. The SIP-T41P IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 110 User Guide for the SIP-T41P IP Phone Intercom features you need to know: Intercom Feature Description Enable or disable the IP phone to automatically Accept Intercom answer an incoming intercom call. Enable or disable the microphone on the IP phone for Intercom Mute intercom calls.
  • Page 111 Advanced Phone Features answering the intercom call. If Warning Tone is disabled, the phone automatically answers the intercom call without warning. Intercom Tone is enabled by default. Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone.
  • Page 112 User Guide for the SIP-T41P IP Phone stream via web user interface. To configure a default codec for multicast paging via web user interface: Click on Features->General Information. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722.
  • Page 113 Advanced Phone Features The following figure shows a multicast RTP session on the phone: Press the Hold soft key to place the current multicast RTP session on hold. Press the Cancel soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from sender to the multicast address(es) (receiver).
  • Page 114 User Guide for the SIP-T41P IP Phone Select the desired value from the pull-down list of Paging Priority Active. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which the phone listens for incoming RTP multicast in the Listening Address field.
  • Page 115 ACD on the SIP-T41P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
  • Page 116 User Guide for the SIP-T41P IP Phone Press , or the Switch soft key to select ACD from the Type field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 117: Voice Mail

    Advanced Phone Features You can leave voice mails for someone else on the SIP-T41P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red. The LCD screen will display a prompt message and appear an icon.

  • Page 118: Message Waiting Indicator (Mwi)

    The MWI service is unsolicited for some servers, so the SIP-T41P IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T41P IP phone must enable subscription for MWI.
  • Page 119 Advanced Phone Features To configure subscribe for MWI via web user interface: Click on Account. Select the desired account from the pull-down list of Account. Click on Advanced. Select Enabled from the pull-down list of Subscribe for MWI. Enter the period time in the MWI Subscription Period (Seconds) field. Click Confirm to accept the change.
  • Page 120 User Guide for the SIP-T41P IP Phone Enter the desired voice mail number in the Voice Mail field. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail.

  • Page 121: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T41P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
  • Page 122 User Guide for the SIP-T41P IP Phone Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly.  For the installation instructions, refer to Phone Installation on page 11. Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to ...
  • Page 123 Troubleshooting Why does the phone play a tone when hold? How to disable it? When there is a call is on hold, the phone will play a hold tone every 30 seconds. Play hold tone is enabled by default. Play hold tone and the interval of playing a hold tone are configurable via web user interface only.
  • Page 124 User Guide for the SIP-T41P IP Phone Click Confirm to accept the change. You can also contact your system administrator for help. Note If logging into the web user interface of the phone with the user credential, you need to enter the current user password in the Old Password field.
  • Page 125 Troubleshooting How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade. Click Reboot to reboot the IP phone. Note Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze problem.
  • Page 126 User Guide for the SIP-T41P IP Phone How to export system log? We may need you to provide the phone configurations to help analyze problem. In some instance, you may need to import configurations to your phone. To export the system log to local PC via web user interface: Click on Settings->Configuration.
  • Page 127 Troubleshooting Click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click on Settings->Configuration. Click Browse to locate a configuration file from your local system. Click Import to import the configuration file.
  • Page 128 User Guide for the SIP-T41P IP Phone How to reset the phone? Reset the phone to factory configurations after you have tried almost all troubleshooting suggestions but do not solve the problem. You need to note that all customized settings will be overwritten after reset.

  • Page 129: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 130 User Guide for the SIP-T41P IP Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under  direct sunlight. Keep the device dry and free of dusts.  Place the device on a stable and level platform.
  • Page 131 Regulatory Notices Use a piece of soft, dry and anti-static cloth to clean the device.  Keep the power plug clean and dry. Using a dirty or wet power plug may  lead to electric shock or other perils.
  • Page 132 User Guide for the SIP-T41P IP Phone...

  • Page 133: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 134 User Guide for the SIP-T41P IP Phone Time Zone Time Zone Name +01:00 Germany(Berlin) +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman)

  • Page 135: Audio Settings

    Index Ending Calls About This Guide Account Management Account Registration Adding Contacts General Settings Administrator password Getting Started Anonymous Call Anonymous Call Rejection Answering Calls Area Code Hardware Component Instructions Headset Use Attaching Stand Headset Mode Activation/Deactivation Audio Settings Auto Answer Hotline Auto Redial Automatic Call Distribution...

  • Page 136: System Customizations

    User Guide for the SIP-T41P IP Phone Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Outgoing Intercom Calls Overview Recent Call In Dialing Redialing Numbers Registration Regulatory Notices Remote Phone Book Replace Rule Ring Tones...

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