Hold Recall; Transferring Calls; Consultation Hold - Samsung OfficeServ ITP-5112L User Manual

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing indicator.
• When your phone rings, lift the handset or press the SEND button to answer
the recall.
• If you do not answer this recall within a pre-programmed period of time, it will
go to the system operator.

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with anoth-
er extension:
• Press the TRANSFER button; you will receive transfer dial tone. Your call is
placed on transfer hold.
• Dial the extension number.
• Consult with the internal party.
• Press TRANSFER to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRANSFER button will toggle between the outside
party and internal extension. If necessary you may disconnect either one of the
parties by pressing the DROP button.
RETRIEVING CALLS HELD AT ANOTHER
STATION
When a line is on hold and it appears on your keyset, press the LINE button with
the flashing indicator.
When a line is on hold and it does not appear on your keyset, dial 12 plus the line
number or the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin dialing.
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TRANSFERRING CALLS

Transfer is used to send any calls to another extension in one of two ways.You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
• While on a call, press the TRANSFER button and dial an extension number or
group number. Your call is automatically put on transfer hold—OR—press a
DSS button or station group button. Your call is automatically put on transfer
hold.
• Hang up when you hear ringing (this is an unscreened or blind transfer)—
OR—wait for the called party to answer and advise him/her of the call and
hang up. If the transfer is refused, you will be reconnected to the outside line
when the called station hangs up or you can press TRANSFER to return to the
outside party.
• If you wish to send the call to another extension without waiting for the first
station to hang up, simply press another DSS button—OR—press the CALL
button or C.O. line button to return to the outside party and begin the trans-
fer process again.
• When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.
NOTES:
1. After the inside party answers, you may alternate back and forth between the
parties by pressing the TRANSFER button.
2. If you receive No More Calls tone, that station has no button available to re-
ceive another call. Press TRANSFER to return to the other party.
3. You cannot transfer an Intercom call by pressing a DSS button.You must press
the TRANSFER button and dial the destination extension number.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and you receive a busy signal,
you may camp the call on to this station. Simply hang up when you hear the busy
signal. The called party will be alerted that a call is waiting for them.
NOTE: If you receive No More Calls tone, that station has no button available to
receive another call. Press TRANSFER to return to the outside caller.
Table of Contents ITP-5112L
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