Solving Scan Problems; Scanner Does Not Respond; Scan Was Not Successful; Scanning Takes Too Long Or Freezes The Computer - Lexmark X502N User Manual

Solving scan problems

Scanner does not respond

These are possible solutions. Try one or more of the following:
Are there any error messages on the display?
Clear any error messages.
Check the power
Make sure the printer is plugged in, the power is on, and Ready appears.
Check the cable connections
Make sure the network or USB cable is securely connected to the computer and the printer.

Scan was not successful

These are possible solutions. Try one or more of the following:
Check the cable connections
Make sure the network or USB cable is securely connected to the computer and the printer.
An error may have occurred in the program
Turn off and then restart the computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:
Do you have any other software programs running?
Close all programs not being used.
The scan resolution may be set too high
Select a lower scan resolution.

Poor scanned image quality

These are possible solutions. Try one or more of the following:
Are there any error messages on the display?
Clear any error messages.
Is the scanner glass dirty?
Clean the scanner glass with a clean, lint-free cloth dampened with water.
Adjust the scan resolution
Increase the resolution of the scan for a higher quality output:
1
From the control panel, press
2
Press or repeatedly until Scan Settings appears, and then press
.
121
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