Appendix A Troubleshooting; Overview; General Problems; Internet Access - LevelOne WBR-3407 User Manual

Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the WBR-
3407 and some possible solutions to them. If you follow the suggested steps and the WBR-
3407 still does not function properly, contact your dealer for further advice.

General Problems

Problem 1:
Can't connect to the WBR-3407 to configure it.
Solution 1: Check the following:
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Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following troubleshooting
steps.
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Problem 2:
Some applications do not run properly when using the WBR-3407.
Solution 2: The WBR-3407 processes the data passing through it, so it is not
transparent.
The WBR-3407 is properly installed, LAN connections are OK, and it
is powered ON.
Ensure that your PC and the WBR-3407 are on the same network
segment. (If you don't have a router, this must be the case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus
compatible with the WBR-3407's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
WBR-3407.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
If the PCs are configured correctly, but still not working, check the
WBR-3407. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
Check the WBR-3407's status screen to see if it is working correctly.
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