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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the VPN Broadband Router and
some possible solutions to them. If you follow the suggested steps and the VPN Broadband Router still does not func-
tion properly, contact your dealer for further advice.
General Problems
Problem 1:
Solution 1:
Internet Access
Problem 1:
Solution 1:
Problem 2:
Solution 2:
Can't connect to the VPN Broadband Router to configure it.
Check the following:
The VPN Broadband Router is properly installed, LAN connec-
tions are OK, and it is powered ON.
Ensure that your PC and the VPN Broadband Router are on the
same network segment. (If you don't have a router, this must be
the case.)
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with the VPN Broadband Router's default IP Ad-
dress of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
the VPN Broadband Router.
In Windows, you can check these settings by using Control Pan-
el-Network to check the Properties for the TCP/IP protocol.
When I enter a URL or IP address I get a time out error.
A number of things could be causing this. Try the following trouble-
shooting steps.
Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP
Address.
If the PCs are configured correctly, but still not working, check the
VPN Broadband Router. Ensure that it is connected and ON.
Connect to it and check its settings. (If you can't connect to it,
check the LAN and power connections.)
If the VPN Broadband Router is configured correctly, check your
Internet connection (DSL/Cable modem etc) to see that it is work-
ing correctly.
Some applications do not run properly when using the VPN
Broadband Router.
The VPN Broadband Router processes the data passing through it,
so it is not transparent.
Use the Special Applications feature to allow the use of Internet
A
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