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Troubleshooting (FAQs)
Troubleshooting
• First, check whether a software update is required.
If required, update the software. (Updating
Software → P218)
• If a symptom does not improve after checking the
check items, contact "Repairs" (in Japanese only) on
the back of this instruction manual or a repair counter
specified by DOCOMO.
■ Power supply
Symptom
Power does not
turn ON
208
Appendix / Index
Check item
• Is the battery pack inserted
correctly?
• Is the battery dead? → P35
■ Charging
Symptom
Cannot charge
• Is the battery pack inserted
correctly?
• Is the adapter plug and cigar
lighter plug properly inserted
into power outlet or cigar lighter
socket?
• Are the adapter and the terminal
set properly?
• When the AC adapter is
used, is the AC adapter firmly
connected to the terminal or
desktop holder (optional) using
the USB connection cable?
• When the desktop holder
(optional) is used, is the
charging terminal of the
terminal clean? If dirty, wipe the
terminals with, for example, a
dry cotton swab.
• Any call or data communication
while charging, or using other
functions for a long time may
result in the terminal getting hot
and the battery's status icon
may not indicate charging. In
this case, charge again after the
terminal cools down.
Check item
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