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Support tools
The Support Tools feature assists Cobalt Networks Technical Support in
diagnosing problems on a RaQ XTR unit.
On the Server Diagnostics screen, the RaQ XTR Administrator can create and
download a data dump of the configuration files on the RaQ XTR. This data
dump can then be mailed to diagnostics@cobalt.com. A member of the
Technical Support team can then evaluate the condition of your RaQ XTR before
providing you with corrective action, either by telephone or email.
If the RaQ XTR Administrator is familiar with Linux, he or she can look through
this file in an effort to determine the problem with the RaQ XTR. The file is a
standard gzip file.
To access the Server Diagnostics screen:
1.
Select Server Management > Maintenance > System Information. The
"Server Configuration Information" table appears. See Figure 85.
2.
In the list of links, click Server Diagnostics. The "Diagnostic Information"
table appears.
3. The information entered in the following fields is incorporated into the
header information of the diagnostic dump.
•
your full name
•
the name of your company or organization (optional)
•
if you are mailing the diagnostics dump to Cobalt Networks, then
indicate whether you want to be contacted by email or telephone
•
your complete telephone number, if you want to be contacted by
telephone
•
your email address, if you want to be contacted by email
•
a description of the problem you are having
✍
Note: If the problem is with a particular user or site, please be
specific.
Cobalt RaQ XTR User Manual
Maintenance
171
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