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[6] Setting Multiple Alarms: To set other alarms, press the DOWN (
) or UP (
) arrow
buttons until the alarm you want to set (AL1 to AL7) is displayed. Follow the previous steps in
this section.
19 Errors and Troubleshooting
CHAPTER
The BGStar Blood Glucose Monitoring System has been designed to work accurately under
normal conditions. On rare occasions, the meter will display an error message instead of a
glucose result. The BGStar System is able to detect specific problems which may allow you to
determine the cause of the error without wasting valuable test strips. When you are presented with
an error message, check for common problems within this chapter that may explain the source of
the error.
CAUTION: In certain cases, the meter may return an error code or provide an inaccurate
result if it is being used near electrical equipment, like a power generator or a computer
monitor. If this is the case, move the meter away from the source of electrical interference.
Error 1:
Problems have occurred that are related to test strip use.
[1] If this message appears the moment the test strip is inserted, the test strip may be wet or
damaged.
[2] If the message appears during a test, the test strip may have been removed too early.
[3] If this message appears after the last progress bar instead of a result, it may indicate that you
applied more blood after testing began.
Error 2:
The meter has detected an irregularity with the sample.
[1] The test strip may be partially filled; you should check the window of the test strip to confirm
that it is full.
[2] The sample may not be blood or control solution.
Error 3:
The meter has detected that the test strip is in poor condition.
[1] The test strip may have been improperly stored (e.g. hot, humid conditions) or may be
expired.
[2] The test strip may have been mishandled by vigorous bending or shaking.
[3] Parts of the test strip may have become covered in grease, oil, or lotion.
Application number: 184338
Page 40 of 48
Date of revision: August 18, 2011
s-a Version 2.1 dated August 26, 2011
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