Sanofi-aventis BG STAR Owner's Manual page 41

[4] The strip port connector may be dirty.
Error 4:
Unusual test strip problems have occurred that may be related to extreme conditions.
[1] Retest where it is closer to a room temperature of 21°C to 24°C.
Error 5:
The meter was unable to produce a reliable result.
[1] This may be caused by a non-blood sample, or a combination of high glucose and other
medical conditions.
[2] If this error code persists on retesting, consult your health professional.
Error 6:
The test strip has taken too long to generate a signal.
[1] This may be caused by a combination of cold operating temperature and high hematocrit
levels. Retest in a warmer location.
[2] If this error code persists on retesting, consult your health professional.
Error 7:
Meter problems have occurred that are beyond your control.
Call sanofi-aventis toll free at: 1-888-852-6887 for assistance.
Temp Icon:
Test was performed outside the system operating temperature range of 10°C to 40°C.
Move to an area with an ambient temperature of 10°C to 40°C. Wait for the meter and test strips
to reach the new temperature (usually 10-20 minutes) and retest.
Battery Icon:
Battery #2 has died during test.
Replace battery #2 immediately before retesting.
Application number: 184338
Page 41 of 48
Date of revision: August 18, 2011
s-a Version 2.1 dated August 26, 2011