Errors And Troubleshooting - Sanofi-aventis BG-STAR Owner's Manual

Set the minute (flashing numbers) with the
DOWN ( ) or UP ( ) arrow buttons. Press the
CHECK ( ) button to confirm the minutes and
return to the MENU Mode.
Note: The volume of an alarm will be aff ected by your meter's
volume setting, which can be changed in the meter's "BEEP"
option. If your meter has the volume turned OFF, then the alarm
will not sound, but the backlight will fl ash.
[6] Setting Multiple Alarms: To set other alarms, press the
DOWN ( ) or UP ( ) arrow buttons until the alarm you want
to set (AL1 to AL7) is displayed. Follow the previous steps in
this section.
19

Errors and Troubleshooting

The BGStar Blood Glucose Monitoring System has been
designed to work accurately under normal conditions. On rare
occasions, the meter will display an error message instead of
a glucose result. The BGStar System is able to detect specific
problems which may allow you to determine the cause of
the error without wasting valuable test strips. When you
are presented with an error message, check for common
problems within this chapter that may explain the source of
the error.
50
CAUTION: In certain cases, the meter may return an error
code or provide an inaccurate result if it is being used near
electrical equipment, like a power generator or a computer
monitor. If this is the case, move the meter away from the
source of electrical interference.
Error 1:
Problems have occurred that are related to test strip use.
[1] If this message appears the moment the test strip is
inserted, the test strip may be wet or damaged.
[2] If the message appears during a test, the test strip may
have been removed too early.
[3] If this message appears after the last progress bar instead
of a result, it may indicate that you applied more blood after
testing began.
Error 2:
The meter has detected an irregularity with the sample.
[1] The test strip may be partially filled; you should check the
window of the test strip to confirm that it is full.
[2] The sample may not be blood or control solution.
Error 3:
The meter has detected that the test strip is in poor condition.
[1] The test strip may have been improperly stored (e.g. hot,
humid conditions) or may be expired.
[2] The test strip may have been mishandled by vigorous
bending or shaking.
51