Avaya 4600 Series Administrator's Manual
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Avaya 4600 Series Administrator's Manual

Avaya 4600 Series Administrator's Manual

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4600 Series IP Telephone
LAN Administrator's Guide
555-233-507
Comcode 700197841
Issue 1.5
June 2001

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Summary of Contents for Avaya 4600 Series

  • Page 1 4600 Series IP Telephone LAN Administrator’s Guide 555-233-507 Comcode 700197841 Issue 1.5 June 2001...
  • Page 2 Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles.

  • Page 3: Table Of Contents

    4600 Series IP Telephones ........
  • Page 4 Avaya TFTP (Suite Pro) ..........4-14 4600 Series IP Telephone Scripts and Application Files ..... . 4-14 Contents of the Upgrade Script .
  • Page 5 Avaya - 46xx IP Telephone MIB........
  • Page 6 4600 Series IP Telephone LAN Administrator’s Guide iv Master TOC...
  • Page 7 Introduction Contents About This Guide ........... . . 1-1 Intended Audience .
  • Page 8 4600 IP Telephone LAN Administrator’s Guide 1-ii...

  • Page 9: About This Guide

    TFTP servers; and how to troubleshoot operational problems with the 4600 Series IP Telephones and the servers. The 4600 Series IP Telephone product line is a supplement to the DEFINITY IP Solutions platform. Intended Audience This document is intended for personnel administering the DHCP and TFTP servers to support the 4600 Series IP Telephones.

  • Page 10: Change History

    Quality of Service, used to refer to a number of mechanisms intended to improve audio quality over packet-based networks. Read Request packet, a message sent from the 4600 Series IP Telephone to the TFTP server, requesting to download the upgrade script and the application file.

  • Page 11: Conventions Used In This Guide

    Introduction TCP/IP Transmission Control Protocol/Internet Protocol, a network-layer protocol used on LANs and internets. TFTP Trivial File Transfer Protocol, used to provide downloading of upgrade scripts and application files to the IP Telephones. User Datagram Protocol, a connectionless transport-layer protocol. VLAN Virtual LAN.

  • Page 12: Online Documentation

    4600 Series IP Telephone LAN Administrator’s Guide Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL: http://avaya.com/support Online Documentation...

  • Page 13: Related Documents

    1-5. 4606/4612/4624 IP Telephones Set Up Quick Reference (555-233-201) This document contains important user safety instructions for the 4600 Series IP Telephones. 4600 Series IP Telephone Installation Guide (555-233-224) This document describes how to install 4600 Series IP Telephones. It also provides troubleshooting guidelines for the 4600 Series IP Telephones.
  • Page 14 4600 Series IP Telephone LAN Administrator’s Guide Broadcasting Internet Datagrams in the Presence of Subnets, October 1984, by J. Mogul (STD 5: RFC 922) User Datagram Protocol (UDP), August 28, 1980, by J. Postel (STD 6: RFC 768) Transmission Control Protocol (TCP), September 1981, by Information Sciences Institute (STD 7: RFC 793) The TFTP Protocol (Revision 2), (TFTP), July 1992, by K.

  • Page 15: Customer Support

    Bridged Local Area Networks. Customer Support For support for your 4600 Series IP Telephones, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://avaya.com/support...
  • Page 16 4600 Series IP Telephone LAN Administrator’s Guide Customer Support...
  • Page 17 4600 Series IP Telephones ........
  • Page 18 4600 Series IP Telephone LAN Administrator’s Guide 2-ii...

  • Page 19: Introduction

    Overview of Voice over IP The 4600 Series IP Telephones allow enterprises to use Voice over IP (that is, packet-switched networks) instead of telephony over the Public Switched Telephone Network (PSTN). However, the use of data networks for transmitting voice packets poses the problem that data networks were not designed for the specific qualities required by voice traffic.

  • Page 20: Delay And Jitter

    (for example, minimizing analog trunking on the DEFINITY PBX). Voice Coding Standards There are a number of voice coding standards. The Avaya 4600 Series IP Telephones offer the following options: G.711, which describes the 64 kbps PCM voice coding technique. G.711-encoded voice is already in the correct format for digital voice delivery in the public phone network or through PBXs.

  • Page 21: Standard

    4-3. TFTP During the installation and, if necessary, during the reset of the 4600 Series IP Telephones, the upgrade script and the application file are downloaded from the Trivial File Transfer Protocol (TFTP) server to each IP Telephone, simplifying the software upgrade process. For further information, refer to ‘‘TFTP’’...

  • Page 22: Snmp

    MIB termed MIB-II. In addition, devices may define one or more "custom MIBs" that contain information about the specifics of the device. Release 1.1 of the 4600 Series IP Telephones is fully compatible with SNMPv2c (a later version of SNMP) and with Structure of Management Information Version 2 (SMIv2), although the telephones will respond correctly to queries from entities that comply with earlier versions of SNMP, such as SNMPv1.

  • Page 23: Suggestions For Installation And Configuration

    IP Telephone network. IP Address Lists and Station Number Portability With Release 1.5 of the 4600 Series Telephones comes the capability to specify lists of IP addresses for key elements of the network, rather than merely one address for each. Specifically, you can specify up to 127 total characters in each list of the following: router/gateways, TFTP servers, and the DEFINITY call server.

  • Page 24: Series Ip Telephones

    4600 Series IP Telephone LAN Administrator’s Guide it knows nothing about these new users. However, with proper administration of the local DHCP server, the telephone knows to try a second call server IP address, this one in London. The user can then be automatically registered with the London switch.

  • Page 25: Wan Considerations

    For further information, see ‘‘Related Documents’’ on page 1-5. Software As shipped from the factory, the 4600 Series IP Telephones do not contain sufficient software for registration and operation. When the phone is first plugged in, a software download from a TFTP server is initiated.

  • Page 26: Dhcp And Definity Servers

    The following is a high-level description of the information exchanged when the telephone is initializing and registering. This description, which assumes all equipment is properly administered ahead of time, may be helpful in explaining how the 4600 Series IP Telephones relate to the routers and servers in your network.

  • Page 27: Step 4: Telephone And The Definity Server

    The telephone and the switch exchange more messaging, with the expected result that the telephone is appropriately registered on the switch. More details about the installation process are available in the 4600 Series IP Telephone Installation Manual.
  • Page 28 4600 Series IP Telephone LAN Administrator’s Guide Initialization Process 2-10...
  • Page 29 Requirements Contents Introduction ............3-1 Hardware Requirements .
  • Page 30 4600 Series IP Telephone LAN Administrator’s Guide 3-ii...

  • Page 31: Introduction

    IP addresses and TFTP to download new versions of software for the phones. The 4600 Series IP Telephones provide the ability to have one connection on the desktop for both the telephone set and the PC using the telephone’s built-in hub.

  • Page 32: Software Requirements

    — 1 Category 5 modular line cord for the connection between the IP Telephone and the Ethernet wall plug. — Non-system-specific safety and installation documentation. You may need a Category 5 modular line cord for the connection from the 4600 Series IP Telephone to the PC. Refer to the 4600 Series IP Telephone Installation Guide.
  • Page 33 Requirements Figure 3-1. Sample Configuration Using 4600 Series IP Telephones Hardware Requirements...
  • Page 34 4600 Series IP Telephone LAN Administrator’s Guide Hardware Requirements...
  • Page 35 Avaya TFTP (Suite Pro) ..........4-14 4600 Series IP Telephone Scripts and Application Files ..... . 4-14 Contents of the Upgrade Script.
  • Page 36 4600 Series IP Telephone LAN Administrator’s Guide 4-ii...

  • Page 37: Introduction

    Server Administration P I n Introduction This chapter describes the administration of 4600 Series IP Telephones on the DEFINITY, DHCP, and TFTP servers. Administering 4600 Series IP Telephones on DEFINITY Servers DEFINITY Release 8.4 DEFINITY Release 8.4 supports the 4612 and 4624 IP Telephones. The 4612 and 4624 IP Telephones are aliased as 6424 telephones, administered as IP Softphones.

  • Page 38: Dhcp And Tftp

    CLAN in your configuration. You will need a copy of this table for each DHCP server. Release 1.5 of the 4600 Series Telephones support the ability to specify a list of IP addresses for a gateway/router, TFTP server, and DEFINITY CLAN board(s), as explained in Section 2, "IP Address Lists and Station Number Portability."...

  • Page 39: Dhcp

    DHCP server. Choosing a DHCP Configuration A discussion on how to best set up your network to work with the 4600 Series IP Telephones is beyond the scope of this document. See ‘‘Network Assessment’’ on page 2-4. This document concentrates on the simplest case of the single LAN segment.

  • Page 40: Generic Setup

    — Subnet mask (Table 4-1, item 3) — An 4600 Series IP Telephone-specific DHCP option specifying information, such as TFTP server and DEFINITY CLAN IP addresses. Use the site-specific option (SSON) at #176. The value for this option should be set to the following string: MCIPADD=xxx.xxx.xxx.xxx,MCPORT=yyyy,TFTPSRVR=zzz.zzz.zzz.zzz,TFTPDIR=<...

  • Page 41: Windows Nt 4.0 Dhcp Server

    Server Administration The 4600 Series IP Telephone sets the indicated system values to the values of the indicated fields of the DHCPACK message. Table 4-2. DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field NETMASK Option #1 (if received)
  • Page 42 4600 Series IP Telephone LAN Administrator’s Guide Lease duration values to be assigned to DHCP clients with dynamic addresses. In addition, the DHCP server can assign configuration parameters to a client, and these can be specified for each individual DHCP scope.
  • Page 43 You should exclude the ranges 135.254.76.81 to 135.254.76.89 and 135.254.76.201 to 135.254.76.224. We recommend that you provision the 4600 Series IP Telephones with sequential IP addresses. 5. Under Lease Duration, select the Limited To option and set the lease duration to the maximum.
  • Page 44 4600 Series IP Telephone LAN Administrator’s Guide Adding the DHCP Option Use the following procedure to add the DHCP option: 1. Highlight the scope you just created. 2. Select Scope under DHCP OPTIONS. 3. Select the 176 option that you created from Unused Option List.

  • Page 45: Windows 2000 Dhcp Server

    Server Administration Verify the Scope Option, 176 46XXOPTION Use the following procedure to verify the scope option: 1. Select Scope under DHCP OPTIONS. 2. In the Active Options: scroll list, click on 176 46XXOPTION. 3. Click the Value button. 4. Verify that the Value String box contains the correct string from ‘‘Generic Setup’’ on page 4-4. If not, update the string and click the OK button.
  • Page 46 4600 Series IP Telephone LAN Administrator’s Guide 5. Enter a name for the scope in the Name field, such as “DEFINITY IP Telephones,” and a brief comment in the Description field. 6. Click the Next button when finished. The IP Address Range dialog box is displayed.
  • Page 47 Server Administration 10. Enter 30 days in the lease duration for all telephones that will receive their IP addresses from the server. This is the duration after which a device’s IP address expires and needs to be renewed by the device. 11.
  • Page 48 4600 Series IP Telephone LAN Administrator’s Guide 4. Enter the following values in the fields: Field Value Name TFTP Server IP Address Data Type IP Address Code Description TFTP IP Address for DEFINITY Devices 5. Click the Add button and then the Edit Array button.

  • Page 49: Tftp

    This will allow the IP telephone to display the progress of the transfer by displaying the total number of data blocks. Download the upgrade script file and application file from the Avaya website (http://avaya.com/ support) to the directory as specified by the file path.

  • Page 50: Avaya Tftp (Suite Pro)

    See ‘‘Contents of the Upgrade Script’’ on page 4-16.) 4600 Series IP Telephone Scripts and Application Files The files necessary to operate the 4600 Series IP Telephones are available on the following Avaya web site: http://avaya.com/support Three files are needed: A boot file, contained in the telephone when it is shipped from the factory.
  • Page 51 Server Administration All three files are available from the Avaya website. In general, you do not need to download the boot file, unless Avaya produces an enhancement to the file. The upgrade script and application files always must be downloaded to the TFTP server.

  • Page 52: Contents Of The Upgrade Script

    There are therefore two application files to match the capabilities of the models. The 4600 Series IP Telephones support both IEEE 802.1D/Q and DiffServ, and may in the future support other, possibly proprietary, procedures for implementing Quality of Service. In addition, other network-based QoS initiatives such as UDP port selection do not require support by the telephones, but nonetheless can contribute to improved QoS for the entire network.

  • Page 53: Diffserv

    Priority 0 is a higher priority than Priority 1. To support IEEE 802.1D/Q, the 4600 Series IP Telephones can be administered either from the network, via appropriate administration of the DHCP or TFTP servers, or at the telephone itself, via dialpad input.

  • Page 54: Udp Port Selection

    To support UDP port selection, the 4600 Series IP Telephones can be administered either from the network, via appropriate administration of the DHCP or TFTP servers, or at the telephone itself, via dialpad input.
  • Page 55 The system parameters are defined in Table 4-3. The first column identifies the name of the parameter to be specified. The second column gives the default value of the parameter. The third column defines the name and gives the range of valid values for that name. Administering Options for the 4600 Series IP Telephones 4-19...

  • Page 56: Customizing The Site-Specific Option Number (Sson)

    You can use Microsoft’s Notepad or another ASCII editor to modify the default script file downloaded from the Avaya website. Modify the upgrade script by inserting lines with the following syntax after the appropriate SET APPNAME line in the script file:...

  • Page 57: Entering Options Via The Telephone Dialpad

    TFTP server. Entering Options via the Telephone Dialpad Chapter 3 of the 4600 Series IP Telephone Installation Guide details how to use the local administrative options. To customize any or all of the QoS parameters locally, follow the “QoS Option Setting” procedure in Chapter 3 of that document.
  • Page 58 4600 Series IP Telephone LAN Administrator’s Guide Administering Options for the 4600 Series IP Telephones 4-22...
  • Page 59 Troubleshooting Guidelines Contents Introduction ............5-1 Error Conditions .
  • Page 60 4600 Series IP Telephone LAN Administrator’s Guide 5-ii...

  • Page 61: Introduction

    Troubleshooting chapter of the 4600 Series IP Telephone Installation Guide. Most of the problems reported by users of a 4600 Series IP Telephone are likely not to be problems with the telephone itself. More likely, the problems will be centered on the LAN, where Quality of Service, server administration, and other issues can impact end-user perception of IP Telephone performance.
  • Page 62 4600 Series IP Telephone LAN Administrator’s Guide Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones —Continued Condition Cause/Resolution The telephone stops AND Power to the CAUSE: DHCP Lease expired or DHCP working in the middle of...
  • Page 63 Troubleshooting Guidelines Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones —Continued Condition Cause/Resolution the network was CAUSE: Loss of communication with the recently changed DEFINITY switch. (servers upgraded or RESOLUTION: As above. replaced, DEFINITY switches, etc.).
  • Page 64 4600 Series IP Telephone LAN Administrator’s Guide Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones —Continued Condition Cause/Resolution The 4612 or 4624 IP Telephone works properly CAUSE: The Ringer Off (RngOF) except the phone does not ring.
  • Page 65 Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide. 3. If the 4600 Series IP Telephone is not communicating with the system (DHCP, TFTP, or DEFINITY), make a note of the last message that was displayed and consult the system administrator.

  • Page 66: The View Administrative Option

    Also use the ADDR option to view IP addresses (see “Static Addressing Installation” in Chapter 3 of 4600 Series IP Telephone Installation Guide). These may have been entered incorrectly. Verify whether you were provided with correct IP addresses.
  • Page 67 Troubleshooting Guidelines 1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Hold 8 4 3 9 # (Hold V I E W #) Press the Hold key momentarily. Do not press this key while pressing other keys. The following text is displayed left-justified at the top of the display: View settings *=next...

  • Page 68: Error Messages

    4600 Series IP Telephone LAN Administrator’s Guide Error Messages The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display messages from the switch, which outside the United States may issue messages in the local language.
  • Page 69 Troubleshooting Guidelines Table 5-3. Possible Error Messages During Installation or Operation of 4600 Series IP Telephones—Continued Error Message Cause/Resolution No Ethernet CAUSE: When first plugged in, the IP Telephone is unable to communicate with the Ethernet. RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is Category 5, verify power is applied on the LAN to that jack, etc.
  • Page 70 4600 Series IP Telephone LAN Administrator’s Guide Table 5-3. Possible Error Messages During Installation or Operation of 4600 Series IP Telephones—Continued Error Message Cause/Resolution Password Error CAUSE: An invalid DEFINITY Registration password has been entered. RESOLUTION: Re-enter the password if mis-entered initially. If appropriate, verify proper password with respect to switch administration.

  • Page 71: Appendix

    "MIB Module for 46xx IP Telephones" ::= { ipEndpointMIBs 1 } avaya OBJECT IDENTIFIER ::= { enterprises 6889 } avayaProducts OBJECT IDENTIFIER ::= { avaya 1 } avayaMibs OBJECT IDENTIFIER ::= { avaya 2 } ipEndpointProducts OBJECT IDENTIFIER ::= { avayaProducts 69 }...
  • Page 72 4600 Series IP Telephone Lan Administrator’s Guide endptMARKET OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION "ID designation. This variable returns a string specifying 'domestic' or 'export'." ::= { endptID 1 } endptMODEL OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION "Model identifier.
  • Page 73 ::= { endptID 11 } endptDHCPLEASETIME OBJECT-TYPE SYNTAX Integer32 MAX-ACCESS read-only STATUS current DESCRIPTION "Duration of IPADD lease. This variable returns an unsigned integer specifying the length of time of the IPADD lease." ::= { endptID 12 } Avaya - 46xx IP Telephone MIB...
  • Page 74 4600 Series IP Telephone Lan Administrator’s Guide endptDHCPLEASERENEW OBJECT-TYPE SYNTAX Integer32 MAX-ACCESS read-only STATUS current DESCRIPTION "Renewal time of IPADD lease. This variable returns an unsigned integer specifying the length of time at which to renew the IPADD lease." ::= { endptID 13 }...
  • Page 75 176." ::= { endptID 23 } endptBBURST OBJECT-TYPE SYNTAX INTEGER MAX-ACCESS read-only STATUS current DESCRIPTION "Blackburst flag. This variable returns 0 if Blackburst is currently OFF, else 1." ::= { endptID 24 } Avaya - 46xx IP Telephone MIB...
  • Page 76 4600 Series IP Telephone Lan Administrator’s Guide endptHUBSTAT OBJECT-TYPE SYNTAX INTEGER MAX-ACCESS read-only STATUS current DESCRIPTION "Hub flag. This variable returns 0 if the endpoint's secondary Ethernet interface is currently NOT enabled, else 1." ::= { endptID 25 } endptDSCPAUD...
  • Page 77 ::= { endptNVM 4 } endptNVNETMASK OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION "NVM Subnet mask. This variable returns a 4-octet string specifying the subnet mask as stored in NVM." ::= { endptNVM 5 } Avaya - 46xx IP Telephone MIB...
  • Page 78 4600 Series IP Telephone Lan Administrator’s Guide endptNVTFTPSRVR OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current DESCRIPTION "NVM TFTP server address. This variable returns a 4-octet string specifying the IP address of the file server as stored in NVM." ::= { endptNVM 6 }...
  • Page 79 NOT variable successfully interpreted since the last power-up or reset. This returns '2' if the upgrade script was NOT successfully obtained since the last power-up or reset." ::= { endptMaintenance 1 } endptAPPSTAT OBJECT-TYPE SYNTAX INTEGER Avaya - 46xx IP Telephone MIB...
  • Page 80 4600 Series IP Telephone Lan Administrator’s Guide MAX-ACCESS read-only STATUS current DESCRIPTION "Application download flag. This variablereturns '0' if the most recent attempt to download and store an application file was successful. This variable returns '1' if the most recent attempt to download an application file was successful but the file was not successfully stored in NVM.
  • Page 81 MAX-ACCESS read-only STATUS current DESCRIPTION "Endpoint's phone extension. This variable returns a text string identifying the endpoint's extension, in free text format. The default value is NULL. " ::= { endptDEFINITY 9 } Avaya - 46xx IP Telephone MIB A-11...
  • Page 82 4600 Series IP Telephone Lan Administrator’s Guide Avaya - 46xx IP Telephone MIB A-12...

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