Worldline xentissimo User Manual
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Worldline xentissimo User Manual

Mobile gprs/wlan
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User guide
xentissimo mobile GPRS/WLAN

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Summary of Contents for Worldline xentissimo

  • Page 1 User guide xentissimo mobile GPRS/WLAN...

  • Page 2: Table Of Contents

    Table of contents Security requirements Electromagnetic compatibility 1.2 Where wireless technologies are used 1.3 CE declaration of conformity Product info Terminal overview 2.2 Display symbols 2.3 Loading station: table/wall installation and clip holder 2.4 Changing the rechargeable battery/Installing SIM cards 2.5 Abbreviations/Information 2.6 GSM/GPRS WLAN...

  • Page 3: Security Requirements

    1 Security requirements 1.1 Electromagnetic compatibility When connecting additional or other compo- nents the “Electromagnetic Compatibility Direc- tive” (EMC) must be adhered to. 1.2 Where wireless technologies are used While driving Hearing aids Radio frequencies can interfere with electronic Under certain circumstances, terminals can systems in vehicles, such as car radios or secu- cause some hearing aids to malfunction.

  • Page 4: Ce Declaration Of Conformity

    1.3 CE declaration of conformity The CE declaration of conformity is found on the SIX Payment Services homepage at: www.six-payment-services.com Every effort has been made to ensure that the information in The menu navigation on the terminal has been designed to this document is complete and exact at the date of printing.

  • Page 5: Product Info

    2 Product info 2.1 Terminal overview Thermal printer Magnetic strip reader (on the side) For cards with magnetic strips. Display The next step to be taken is always shown on the display. Navigation buttons You can use these three buttons to navigate through the menu (up/down/confirm).

  • Page 6: Display Symbols

    2.2 Display symbols Battery Battery level 95 – 100% Battery level 66 – 95% Battery level 33 – 66% Battery level 10 – 33% Battery level 0 – 10% ! If the battery symbol does not appear, the battery is empty. Recharging: The symbols are shown in the following order when the battery is recharging: WLAN Only appears when WLAN communication is used.
  • Page 7 Only appears when GPRS communication is used. GSM/GPRS Reception strength There is a connection to the network and the reception strength is 100%. There is a connection to the network and the reception strength is greater than 80%. There is a connection to the network and the reception strength is greater than 60%.

  • Page 8: Loading Station: Table/Wall Installation And Clip Holder

    Placing the xentissimo in the loading station 1. Insert the xentissimo from top to bottom. 2. Snap into the side clamps. Removing the xentissimo 1. Press the two side buttons simultaneously.

  • Page 9: Changing The Rechargeable Battery/Installing Sim Cards

    2.4 Changing the rechargeable battery/Installing SIM cards The lifespan of the rechargeable battery is three years. Replacement batteries can be obtained from SIX Payment Services Ltd. The rechargeable battery can be replaced in four steps: 1. Press the tag with your thumb and remove the cover.

  • Page 10: Abbreviations/Information

    2.5 Abbreviations/Information Cards with a chip Cards which store the information needed for electronic payment on a chip must be inserted in the chip reader. Cards with a Cards which store the information needed for electronic payment on a magnetic strip magnetic strip must be pulled through the swipe reader.

  • Page 11: Gsm/Gprs

    2.6 GSM/GPRS This function requires a GSM subscription may be weakened to the point that commu- with data functionality. nications are impossible in cellars, houses with thick walls or steel walls. If there is no The PIN/PUK must usually only be entered once. reception, you must change your location.

  • Page 12: Wlan

    2.7 WLAN Several tips for working with a WLAN terminal: – The terminal uses the radio standard 811.11b (11 Mbps). – Please read the installation instructions – We recommend that you inspect the location delivered with the terminal. before installing the terminal. Determine –...

  • Page 13: Payment Procedure With Ep2

    2.9 Payment procedure with ep2 The payment process at the point of sale is stan- – Depending on the payment function and dardised for all cards with ep2. A variety of card credit card processor, different minimum/ types are in cir culation today. Many card issuers maximum amounts, day limits, etc.

  • Page 14: Start-Up

    3 Start-up 3.1 Installation First initialisation Subsequent initialisation The terminal is provided to you in a non-config- Should it be necessary to re-initialise a device ured state and must be configured to be opera- for any reason, proceed as outlined on page 15. ble.

  • Page 15: Setup

    3.2 Setup Setup → Password is requested <STOP> <5> You can enter the terminal’s main menu using the <STOP> button. Select the <Setup> function <5>. The following terminal-specific functions can be carried out. The following functions require a password. <STOP> <5> <1> Configuration The terminal calls the service centre and obtains the latest configuration parameters in the event that they have changed.

  • Page 16: Menu Tree (Illustration)

    4 Menu tree (illustration) 4.1 Main menu To enter the menu tree below, press the <STOP> button. Main menu <1> Transactions Balances <2> Balances <1> Start user shift <3> Queries <2> End user shift <4> Settings <3> Daily closing ▲ <5> Setup <4>...

  • Page 17: Transactions

    4.2 Transactions Transactions <1> Purchase <2> Phone authorised ▲ <3> Reversal ▲ <4> Credit <5> Reservation <6> Purchase reserv <7> Tip <8> Cash advance <9> Mail order <0> Other transact. Other transactions <1> Phone order ▲ <2> Purch. forced acc. <3>...

  • Page 18: Functions

    5 Functions 5.1 Cashier: purchase <1> Purchase The purchase is the most common transaction – The “manual recording of card data” and type in electronic payment traffic. “sub sequent cancellation” functions are either activated or deactivated, depending on – Depending on the CCC, minimum/maximum the CCC.

  • Page 19: Cashier: Manual Recording Of The Card Data

    5.2 Cashier: manual recording of the card data Manual recording of the card data 3-digit code is printed on the reverse side of the Should a credit card be unreadable, the card card (the last three numbers). data can be recorded manually. After you have chosen the transaction mode and To do so, you need the card number, the expiry confirmed this by pressing <OK>, manual record-...

  • Page 20: Customer Handling: Card Without Pin

    5.3 Customer handling: card without PIN After the cashier enters the amount, the cus- – Customer handling: card without PIN. tomer is prompted to use his or her card. – Customer handling: card with PIN Depending on the card type, the two following (see page 21).

  • Page 21: Customer Handling: Card With Pin

    5.4 Customer handling: card with PIN Customer handling – card with PIN Depending on the card type, the card must be either pulled through the swipe reader or inserted in the chip card reader. If a chip card is pulled through a swipe reader, the customer will be prompted to insert it in the chip reader.

  • Page 22: Methods Of Payment

    6 Methods of payment 6.1 Purchase authorised per telephone <2> Phone authorised This purchase mode is used when the authorisa- telephone. With the function “Phone authorised”, tion cannot be made automatically. The authori- the transaction will be recorded later. sation code is issued by a CCC representative by Cashier handling Press “2”.

  • Page 23: Reversal

    6.2 Reversal <3> Reversal The purchase which has just been made can be – If a daily closing or shift-end has been carried cancelled using the “Reversal” function. out in the meantime, or if the data has been transmitted, then cancellation is no longer –...

  • Page 24: Credit

    6.3 Credit <4> Credit A purchase that has been made can be corrected using the “Credit” function. This is used if a can- cellation is no longer possible. Cashier handling Press “4” to activate the “Credit” function. 4 : Credit Enter the password and confirm with <OK>.

  • Page 25: Reservation/Purchase Reservation

    6.4 Reservation/Purchase reservation <5> Reservation An amount can be reserved on the credit card or even just a partial amount can be subsequently using the “Reservation” function (e.g. for hotels, posted. rental cars, flight tickets, etc.). The entire amount Cashier handling Press “5”...

  • Page 26: Tip/Cash Advance

    6.5 Tip/Cash advance <7> Tip Is only activated by CCCs for the restaurant and – If a daily closing has been performed or the hotel industry. data has been transmitted in the meantime, then the “Tip” function can no longer be used. A Tip can also be added to a purchase sales slip.

  • Page 27: Mail Order/Other Transactions

    6.6 Mail order/Other transactions <9> Mail order Distance purchases are processed using the SIX Payment Services Ltd offers “Saferpay”, “Mail order” function. In this case, the customer an ideal virtual solution for mail order trans- provides his or her card number, expiry date actions.

  • Page 28: Balances

    7 Balances 7.1 Start user shift/end user shift, daily closing, data transmission <STOP> <2> Balances You can enter the terminal’s main menu using the <STOP> button. Select the “Balances” function <2>. You then have the following options: <STOP> <2> <1> Start user shift (o) You can start a user shift autonomously when you begin working.

  • Page 29: Queries (Totals), Settings

    8 Queries (totals), settings <STOP> <3> Queries You can enter the terminal’s main menu using the <STOP> button. Select the “Queries” function <3>. You then have the following options: <STOP> <3> <1> Shift counter The current status of the active shift is printed out. <STOP>...

  • Page 30: Maintenance And Handling

    9 Maintenance and handling 9.1 Printer settings The three navigation keys can be used to modify the printer settings: Print intensity – / <F1> reduces the print intensity + / <F3> increases the print intensity Font size <F2> modifies the font size (large/small). <STOP>...

  • Page 31: Care And Maintenance

    9.2 Care and maintenance – Keep the product, its parts and accessories – Do not use any corrosive chemicals, cleans- out of the reach of small children. ers or cleaning agents to clean the device. – Handle the device carefully and keep it in a Clean the device using a soft, lint-free moist clean, dust-free location.

  • Page 32: Services

    9.3 Services Service packages – A 70-person team competently provides you – More than 30 service technicians are active with support services per telephone 365 days throughout Switzerland commissioning a year, 7 days a week and 24 hours a day payment terminals as well as providing sup- in 4 languages (German, French, Italian and port and maintenance.

  • Page 33: Identifying And Solving Errors

    9.4 Identifying and solving errors No display Disruption, no connection If the terminal is not placed on the loading sta- Check the reception signal strength by pressing tion, it automatically switches to stand-by mode the <Menu> button. The terminal must be after 60 seconds.

  • Page 34: Changing The Paper Roll

    9.5 Changing the paper roll 1. Tilt the cover backwards using the push buttons. 2. Replace the old roll with a new one. Close the cover. Make sure the roll is inserted in the right direction! Troubleshooting If printing is impossible, check whether the Do not pull the paper out if the printer cover paper roll has been inserted backwards.

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