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Quick Start Guide
Desk/5000
GETTING STARTED
Set up your Desk/5000 in a convenient location close to a
power source and an Ethernet socket or telephone socket.
To connect an Ethernet cable, connect one side to your
Ethernet output or router and the other side to the 'ETH' socket
on the Magic box.
Note: If you connect both the telephone and Ethernet cables,
the Ethernet (broadband) connection will be used in
preference. The telephone connection may be used as a
backup. It is recommended that the terminal is not connected
to a phone line with call barring, call waiting or alarm enabled.
Finally, connect the power supply unit into the power socket on
your magic box and to the mains power. After a short
initialisation process, the terminal will display READY or an
idle logo.
SUPERVISOR PASSWORD
The default supervisor password is 01483. Please note: The
terminal will require you to change this to a new code of your
choosing before you can process any transactions.
FUNCTION KEYS
Function Keys: These appear on the Touchscreen interface
when they may be used as shortcuts, or as Arrow Keys (F2
and F3 only).
Menu key: To enter the application menus press the Menu
key from the idle (READY) screen. Pressing the key again
moves to the next menu (if available).
Correction keys: When entering numbers or letters, the
yellow 'Clear' key deletes one character at a time; while the
red 'Cancel' key deletes the entire line (this key also cancels
transactions).
Confirmation key: The green 'Enter' key is used to confirm
anything that has been typed into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold the paper feed key.
Connecting the Desk/5000 magic box
to power and communication cables
Ethernet
Note: Press and hold the
yellow key and the dot
key together to turn the
terminal off.
Virtual Function Keys
(Touchscreen)
Power In
Telephone
Menu key
Cancel key
Clear key
Enter key
Paper feed key

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Summary of Contents for Worldline ingenico TETRA Desk Series

  • Page 1 Quick Start Guide Desk/5000 GETTING STARTED Set up your Desk/5000 in a convenient location close to a power source and an Ethernet socket or telephone socket. Connecting the Desk/5000 magic box to power and communication cables To connect an Ethernet cable, connect one side to your Ethernet output or router and the other side to the ‘ETH’...
  • Page 2: The Chip Card Reader

    THE CHIP CARD READER Customer cards must be inserted as shown, with the chip upwards. Push the card fully into the slot below the keypad and follow the instructions on screen. If you see a “BAD READ” message, check the card orientation and try again.
  • Page 3 TRANSACTION RECEIPT – (MERCHANT COPY – CHIP & PIN CARD) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID Merchant ID M:12345678 Sequence Number TID:22160000 SCH ID:12345678901234567 Scheme Reference ID Transaction WAITER:12345 TABLE:12345 Referencing HANDSET:01 VISA DEBIT Card Issuer AID: A0000000031010 VISA DEBIT Card AID &...
  • Page 4: Contactless - Sale

    CONTACTLESS - SALE From the idle screen, enter the sale amount for the transaction and press the green key. For example enter £12.34 as 1234. If you make a mistake, press the clear key and re-enter the amount. The cardholder should present their card/payment device against the contactless symbol on the terminal display.
  • Page 5: Changing The Paper Roll

    CHANGING THE PAPER ROLL Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the printer cover release as shown. Fully open the printer cover and remove the old roll of paper. Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into the printer compartment.

This manual is also suitable for:

Ingenico tetra desk/5000Ingenico tetra desk/3500

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