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Summary of Contents for Worldline Yomora
- Page 1 OWNER MANUAL YOMOVA countertop payments streamlined innovation •••••• an atos company...
- Page 2 Worldline S.A./N.V. (“Worldline”) The content of this document, including but not limited to trademarks, designs, logos, text, images, is the property of Worldline and is protected by the Belgian Act of 30.06.1994 related to authors’ rights and by the other applicable Acts.
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Page 3: Table Of Contents
Contents Introduction ......................1 About the YOMOVA ....................1 About this manual..................... 1 What is new in this version..................2 Change log ....................... 2 Terminal and accessories ..................3 YOMOVA top view ....................3 YOMOVA side view....................4 YOMOVA bottom view ..................... 4 Connector compartment.................. - Page 4 YOMOVA countertop owner manual Printer and paper ..................... 28 Opening the terminal..................28 Servicing ......................28 Approvals and operating conditions..............29 Operating conditions ....................29 Decommissioning a YOMOVA ................31 Step by step ......................31 empty for double-sided printing ymvC_ownerManualTOC.fm...
- Page 5 Figures Figure 1. YOMOVA top view ..................3 Figure 2. Keypad layout....................3 Figure 3. YOMOVA side view..................4 Figure 4. YOMOVA – bottom view ................. 4 Figure 5. Connector compartment.................. 5 Figure 6. Card compartment................... 5 Figure 7. Removing card cover ..................8 Figure 8.
- Page 6 YOMOVA countertop owner manual empty for double-sided printing ymvC_ownerManualLOF.fm...
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Page 7: Introduction
About the YOMOVA The YOMOVA is a compact, fully-featured, versatile payment terminal. It is powered by the latest Worldline dedicated dual-core processor, giving unrivalled performance and security plus the environmental benefit of intelligent power management features. The large full-colour display with touch panel enhances the user experience by supporting optimum interaction. -
Page 8: What Is New In This Version
YOMOVA countertop owner manual What is new in this version Version 2.2 contains extra information about fixing cable to the terminal, under Connecting communications cables, on page 10. Changes/updates in this version are indicated with a change bar. A change bar for a heading or title means that everything until the next heading has been changed or updated. -
Page 9: Terminal And Accessories
Terminal and accessories The YOMOVA countertop is mains powered, and supports RS 232 and USB (device) for local connectivity. Extra communications options are PSTN and Ethernet. YOMOVA top view Figure 1. YOMOVA top view magstripe-card reader integrated PIN privacy shield against shoulder-surfing chip-card reader integrated NF reader under display wxyz... -
Page 10: Yomova Side View
YOMOVA countertop owner manual YOMOVA side view Figure 3. YOMOVA side view Kensington™ lock fixing point YOMOVA bottom view Figure 4. YOMOVA – bottom view connector compartment card slot compartment public last updated 16/2/17 document release 2.2 ymvC_description.fm... -
Page 11: Connector Compartment
YOMOVA countertop owner manual Connector compartment Mini USB LINE Figure 5. Connector compartment OM – Ethernet and RS232 USB device PSTN power input (mains adaptor) Card compartment SAM1 SAM2 Figure 6. Card compartment SAM slot 1 SAM slot 2 public ymvC_description.fm document release 2.2 last updated 16/2/17... - Page 12 YOMOVA countertop owner manual empty for double-sided printing ymvC_description.fm...
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Page 13: Installing The Yomova Countertop
If you decide to install the terminal yourself, remember the guidelines below. • if you decide to install the YOMOVA yourself, neither Worldline nor its vendor will bear any responsibility or cost for malfunctioning, breakdowns or any anomaly that may result from incorrect manipulation of the terminal •... -
Page 14: Selecting A Location
YOMOVA countertop owner manual Put a roll of paper in the printer Connect mains adaptor Selecting a location Finding a proper location is an important aspect of installing your YOMOVA. You need to balance comfort and security. Follow the guidelines below to find a location that is convenient for both you and your customers. -
Page 15: Figure 8. Opening Sam Holder
YOMOVA countertop owner manual holder. Figure 8. Opening SAM holder Insert the SAM in the holder with the bevel towards the open end of the holder. Make sure SAM cards are completely inserted. Close the SAM holder or holders. Figure 9. Inserting SAM card and closing holder Make sure the bevel fits behind the corner, then slide the latch away from the hinge until you hear a click. -
Page 16: Connecting Communications Cables
YOMOVA countertop owner manual Connecting communications cables The compartment underneath the YOMOVA gives access to connectors for: • Ethernet and RS232 • USB device • PSTN • power input (mains adaptor) Special single and combined cables are available to connect the YOMOVA to the power supply, Ethernet, PSTN, RS232 and/or USB. -
Page 17: Figure 12. Closing The Connector Compartment
YOMOVA countertop owner manual Replace the cover and press down between the clips until the cover clicks shut. Figure 12. Closing the connector compartment public ymvC_install.fm document release 2.2 last updated 16/2/17... -
Page 18: Loading Paper
YOMOVA countertop owner manual Loading paper Only use paper approved by Worldline. This paper can be recognised by the approval seal printed on the back of the paper. If you want to order paper from your local paper supplier, contact your vendor. -
Page 19: Figure 15. Closing Paper Compartment
YOMOVA countertop owner manual Figure 15. Closing paper compartment Tear off the leading edge of the paper. Figure 16. Tearing off paper public ymvC_install.fm document release 2.2 last updated 16/2/17... -
Page 20: Powering Up The Yomova
YOMOVA countertop owner manual Powering up the YOMOVA The YOMOVA countertop uses a power adaptor. The power cable from the adaptor connects to the power input socket in the connector compartment. The terminal powers up as soon as the mains adaptor is correctly connected. plug-in adaptor universal mains-adaptor... -
Page 21: Figure 19. Power Input Socket - Yomova
YOMOVA countertop owner manual Figure 19. Power input socket – YOMOVA Replace the connector cover. Figure 20. Closing the connector compartment Connect the power adaptor to the mains. public ymvC_install.fm document release 2.2 last updated 16/2/17... - Page 22 YOMOVA countertop owner manual empty for double-sided printing ymvC_install.fm...
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Page 23: Using The Yomova Countertop
When a warning message is displayed: 1. remove the terminal from service 2. contact the supplier immediately, who may then report the problem to Worldline 3. keep the terminal available for possible forensic investigation Reading a chip card Insert the card in the slot at the front of the YOMOVA with the chip facing upwards. -
Page 24: Figure 21. Reading A Chip Card
YOMOVA countertop owner manual Figure 21. Reading a chip card empty for double-sided printing ymvC_using.fm... -
Page 25: Reading A Magstripe Card
YOMOVA countertop owner manual Reading a magstripe card Swipe the card through the reader at the right-hand side of the YOMOVA in one smooth movement. Hold the card with the magnetic stripe at the bottom. You can slide the card in either direction. -
Page 26: Reading A Contactless Card/Device
YOMOVA countertop owner manual Reading a contactless card/device When the payment application supports contactless cards/devices, the landing-point symbol appears on the display. Hold the card/device above the display, centered on the landing point. The first LEDs above the display is lit when the terminal is ready for a contactless transaction;... -
Page 27: Resetting The Yomova - Restart
YOMOVA countertop owner manual Figure 24. Reset button on YOMOVA You can also reset the YOMOVA by disconnecting and reconnecting the power supply. Resetting the YOMOVA – restart Disconnect the power supply from the terminal. Wait a few seconds for the YOMOVA to power down completely. Reconnect the power supply to restart the terminal. - Page 28 YOMOVA countertop owner manual empty for double-sided printing ymvC_using.fm...
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Page 29: Maintaining The Yomova Countertop
Maintenance for the YOMOVA is limited to cleaning the case and the card readers. Never attempt to dismantle the YOMOVA or force open the case. If the terminal needs servicing, contact Worldline or your vendor. Cleaning the YOMOVA Do not allow water to enter the terminal. Use only a damp cloth. -
Page 30: Cleaning The Card Readers
YOMOVA countertop owner manual Cleaning the card readers Do not allow water to enter the card readers. Use only a damp cloth. The chip-card reader and the magstripe-card reader should be cleaned regularly, using the appropriate cleaning cards. • cleaning-cards can be used more than once, as long as you swipe or insert a clean edge each time •... -
Page 31: Troubleshooting
When a warning message is displayed: take the terminal out of service contact the supplier immediately, who may then report the problem to Worldline keep the terminal available for possible forensic investigation Display not working Check all components and connections (mains and adaptor) in the power supply. - Page 32 YOMOVA countertop owner manual YOMOVA cannot make Ethernet connection Make sure the Ethernet cable is correctly connected to the terminal and to the Ethernet switch. Check the LEDs on the Ethernet switch. If the socket you are using for the YOMOVA is inactive, but other sockets are active: –...
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Page 33: Operating Your Yomova Countertop Safely
Appendix B. Operating your YOMOVA countertop safely The YOMOVA is a payment terminal and is not to be used for any other purposes. Worldline declines any liability if the instructions and precautions contained in this manual are not observed. Operating conditions The YOMOVA can be used at an operating temperature between -10°C and +50°C, and between... -
Page 34: Electrical Installations
Impact, friction, temperature, humidity, light, and oil affect the colouring and storage characteristic of thermal printer paper. Do not load paper rolls that have folds, wrinkles, tears, or holes. Do not pull paper out of the printer; this could damage the feed mechanism. Only use -approved Worldline paper. Opening the terminal •... -
Page 35: Approvals And Operating Conditions
Appendix C. Approvals and operating conditions Any changes or modifications not expressly approved by Worldline could make official certification void. CE certification Worldline declares that the YOMOVA countertop terminal complies with the R&TTE directive 1999/5/EC. The declaration of conformity (DoC) can be consulted on the website terminals.worldline.com... - Page 36 YOMOVA countertop owner manual empty for double-sided printing ymvC_certifications.fm...
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Page 37: Decommissioning A Yomova
Security recommendations, on page 17. If you find any evidence of tampering, report the problem to Worldline and keep the terminal available for possible forensic investigation. If you do not find any evidence of tampering, dispose of the terminal following local rules and regulations for disposal of electronic equipment, such as WEEE. - Page 38 YOMOVA countertop owner manual empty for double-sided printing ymvC_decommission.fm...
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