Table of Contents
Advertisement
VTrak J300s Product Manual
J300s units that ship with a single power supply have an auxiliary cooling
unit installed in the place of the second power supply to provide a
comparable level of air circulation inside the enclosure.
Contact Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™ Web Site
Promise Online™ eSupport
Promise offers 24x7 live technical support (in English only) for
registered owners of VTrak products. To register, point your
browser to:
http://www.promise.com/support/warranty/
warranty_eng_pdchoose.asp
Important
http://www.promise.com/support
(technical documents, drivers, utilities, etc.)
https://support.promise.com/support
(online request form)
38
Advertisement
Table of Contents
