Warranty, Liability Waiver, And Return Policy - Maxford USA Mentor-G V3 Instruction Manual

5. If you are not an experienced R/C pilot or have not flown this type of model before, we strongly recommend that
you get the assistance of an experienced R/C pilot.
6. Throughout the lifetime of this model, use only the Maxford USA-recommended or same-sized engine and a new
or well-maintained R/C radio system and batteries recommended by the maker of the engine and radio system.
7. While this kit has been flight-tested to meet or exceed our rigid performance and reliability standards in normal
use, if you plan to perform any extremely high-stress flying, such as racing or advanced aerobatics, or if you plan
to install a larger engine than specified, you (the buyer or user of this product) are solely responsible for taking
any and all necessary steps to reinforce the high-stress points and/or substitute hardware that is more suitable for
such increased stresses.
II. WARRANTY, LIABILITY WAIVER, AND RETURN POLICY
Maxford USA guarantees this kit to be free from defects in material and workmanship at the time of
purchase. All of our products have been inspected in our factory and are checked again when
shipped from our warehouse.
However, Maxford USA cannot directly control the materials you may use nor your final-assembly
process. Therefore, Maxford USA can NOT in any way guarantee the performance of your finished
model airplane. Furthermore, in purchasing this product, you (the buyer or user of this product)
exempt, waive, and relieve Maxford USA from all current or future liability for any personal injury,
property damage, or wrongful death, and if you (the buyer or user of this product) are involved in
any claim or suit, you will not sue Maxford USA or any of its representatives.
If you do not fully accept the above liability and waiver, you may request a return merchandise
authorization number (RMA#) as explained in item 2 below.
If you think there is a missing part or any shipping damage, please read our after-sales service and
return policy as outlined below.
1. Inspect your order upon delivery for any shipping damage or missing part. If you find a problem
you must contact us within 10 days from receipt of your purchase by calling (562) 529-3988,
Monday through Friday, except holidays, between the hours of 9 AM and 5 PM Pacific time.
During this telephone conversation, and with your support, we will determine how to resolve
your concern.
2. To request an RMA#, call (562) 529-3988, Monday through Friday, except holidays, between
the hours of 9 AM to 5 PM Pacific time. If we elect to issue you an RMA#, you must clearly
mark this RMA# on the outside of the package. (No return or exchange will be authorized after
10 days from the date of your receipt of the product; any package delivered to us without a
Maxford USA RMA# is subject to being returned to the sender, as received, with return postage
payable upon delivery.) Returned merchandise must be in its original condition as received from
Maxford USA, with no assembly or modification, in the original packing materials, complete
with all manuals and accessories. Return shipping and insurance charges must be prepaid by
you, the buyer.
3. Returned merchandise that is accepted by Maxford USA for credit is subject to a 10% to 20%
restocking fee (the final amount will be determined by Maxford USA upon receipt and
examination of the returned merchandise).
Return Address:
Maxford USA
15939 Illinois Ave., #C
Paramount, CA 90723
S140131
IMPORTANT: Print the RMA# issued by Maxford USA
on the package near the above address.
Mentor-G V3
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