Problem Solving - Telstra BIGPOND Wi?Fi 4g Advanced User Manual

PROBLEM
SOLvINg
Why can't I connect a device to the BigPond
4G Advanced?
If you are having an issue connecting to the BigPond
Wi-Fi 4G Advanced, try the following suggestions:
• Turn off your device and take the battery out,
wait 10 seconds, put the battery back in and turn
your device on.
• Restart your computer.
• Turn off or temporarily disable any Security
Programs or Firewalls.
• If possible try using another computer or Wi-Fi
device to connect to your BigPond
Advanced device.
I cannot access the Internet at all
If you are having an issue accessing the Internet, try
the following suggestions:
• Check the colour display status.
• Make sure you have network coverage in your
area.
• Check that your SIM card is activated with
BigPond and enabled with data services.
• Please wait 1-2 minutes for the device to
initialize.
• Confirm that your account is activated with
BigPond and that no other Internet connections
are active.
Wi‑Fi
®
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Wi-Fi 4G
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