Telstra BIGPOND Wi?Fi 4g Advanced User Manual
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Telstra BIGPOND Wi?Fi 4g Advanced User Manual

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FOR MORE INFORMATION
13 POND (13 7663)
bigpond.com
visit a telstra store or partner

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Summary of Contents for Telstra BIGPOND Wi?Fi 4g Advanced

  • Page 1 FOR MORE INFORMATION 13 POND (13 7663) bigpond.com visit a telstra store or partner...
  • Page 2 gETTINg TO kNOw yOuR BIgPOND wI‑FI ® 4g ADvANcED...
  • Page 3 LET’S gET THIS SHOw ON THE ROAD Your BigPond Wi-Fi 4G Advanced has ® been tested to highest standards to deliver you the best possible coverage and speed experience on the network without equal. This guide will help you get connected as quickly and as easily as possible.
  • Page 4 wHAT’S INSIDE Safety first Let’s get started Getting connected Using the LCD touchscreen Using the Web Interface Problem solving Extra bits you should know...

  • Page 5: Safety First

    SAFETy FIRST Please read all the safety notices before using this device. Do not use the BigPond Wi-Fi 4G Advanced near fuel ® or chemicals or in any prescribed areas such as service stations, refineries, hospitals, and aircraft. Obey all warning signs where posted.

  • Page 6: Rohs Declaration

    DEcLARATION OF cONFORMITy — MAXIMuM PERMISSIBLE EXPOSuRE The BigPond Wi-Fi 4G Advanced is designed to be ® used at least 20 cm from the body. We declare that the product detailed in this manual, and in combination with our accessories, conforms with the essential requirements of the Radio Communications Standard (Electromagnetic IC Radiation Human Exposure) 2003 and the Australian Communications and Media...

  • Page 7: Let's Get Started

    AccESSORIES FOR yOuR DEvIcE: • External antenna (MIMO Dual TS9 port) – improves performance in areas with low signal strength. See your local Telstra store or partner for assistance with picking the best antenna option for you as well as help with installation.

  • Page 8: E-Mail Address

    MAkE A NOTE OF yOuR BIgPOND ® DETAILS Your username and password have been emailed to you, however you may want to note these details below for easy reference. EMAIL ADDRESS Remember, your email address is your username@bigpond.com PASSwORD It’s a good idea to protect yourself by writing down a reminder, rather than your actual password.
  • Page 9 yOuR BIgPOND ® wI‑FI 4g ADvANcED LCD touchscreen Resistive touch screen with options to manage device settings, data connection, and Wi-Fi network usage. Status LED Shows data connection status • Ready (slow blue blink) • Transferring data (double blue blink) • Not ready (slow amber blink) Power key • Turn the device on or off —...
  • Page 10 AC adapter / Micro USB port Recharge the battery faster by using the adapter. (See page 21.) Device status icons Icons on the top row of the screen indicate device and network status. See page 9 for details. Confi guration / status elements Data usage —...
  • Page 11 DESCRIPTION Signal 1 bar — low level strength/ 5 bars — excellent roaming Triangle — roaming (con- nected to a network other than Telstra’s) Network 4G and 4G CA (Carrier type Aggregation) HSPA+ Dual-Carrier Alert Tap to view alerts. Continuous tracking or search- ing for satellite fi x.

  • Page 12: Quick Reference Section

    quIck REFERENcE SEcTION Web Interface http://m.home (home page) Web Interface admin Password Printed on the label under the battery. Default Main Displayed on the LCD screen. Wi-Fi name and password Tap Wi-Fi > Main Wi-Fi to view or update. Guest Wi-Fi name Displayed on the LCD screen and password (when Guest Wi-Fi is enabled).
  • Page 13 gETTINg cONNEcTED 1. INSERT BATTERy Remove the back cover by lifting at the notch above either external antenna port. Then insert the battery as shown and replace the cover. 2. SIM Your microSIM is already inserted and is designed to operate with a BigPond plan.
  • Page 14 3. SwITcH DEvIcE ON Press and hold the Power key for a few seconds to turn on your BigPond Wi-Fi 4G Advanced. ® 4. SEARcH FOR wIRELESS NETwORkS Make sure your computer or other device has Wi-Fi enabled and search for wireless networks. Refer to your Wi-Fi enabled device’s manual for further details on searching for wireless networks.
  • Page 15 5. SELEcT SSID AND ENTER SEcuRITy kEy • Select the Wi-Fi name displayed on the LCD of your device, then click Connect. • Type in the Wi-Fi password as it appears on the LCD screen and click OK. Note: You can modify the Main Wi-Fi or Guest Wi-Fi names and passwords from the LCD touchscreen (tap Wi-Fi >...
  • Page 16 6. OPEN AN INTERNET BROwSER AND START THE INSTALLER • Once your Wi-Fi is connected open an internet browser and you will be automatically directed to the web interface (device home page) to complete the setup process. If the web interface does not automatically open, enter http://m.home in the address bar or http://10.0.0.138 • From the setup screen press Start to open the...
  • Page 17 7. FOLLOw THE PROMPTS • Click Next to continue • Once you have reviewed Our Customer Terms, select ‘I confirm that I wish to proceed’ and click Next.
  • Page 18 • Your device will now connect to BigPond ® • You will need your username/BigPond email and ® password or your billing details if you haven’t signed up yet .
  • Page 19 Select ‘I don’t have a Mobile Broadband account yet’ and click Next. Then select ‘I’m new to BigPond® and Telstra’ and click Next. Follow the prompts to set up your account. • If you’re an existing BigPond or Telstra customer, ®...
  • Page 20 8. cOMPLETE yOuR AcTIvATION • Click Finish to complete the activation.
  • Page 21 • If your installation has been successful, the following page will be displayed.
  • Page 22 You can connect up to 10 wireless devices on your BigPond® Wi-Fi 4G Advanced’s Main and Guest Wi-Fi networks, using the Wi-Fi network name and password, or using Wi-Fi Protected Setup (WPS). See below for WPS connection instructions. cONNEcTINg wPS ENABLED DEvIcES • Tap Wi-Fi >...

  • Page 23: Recharging Your Battery

    REcHARgINg yOuR BATTERy Your battery comes partially charged. When you need to recharge it: • Plug the micro-USB cable into the device. • Plug the other end of the cable into the AC adapter and plug the adapter into an electrical outlet, or plug into the USB port on your computer.

  • Page 24: International Roaming

    It is important to note that different charges apply when using your BigPond service overseas and that ® any monthly allowance included with your BigPond ® plan excludes use while overseas. For a full list of available countries and charges, go to telstra.com.au/roaming.

  • Page 25: Using The Lcd Touchscreen

    uSINg THE LcD TOucHScREEN DATA uSAgE You can view your data usage on the LCD’s home screen, and on the web interface (see page 29). Note: The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session.
  • Page 26 DEvIcES The Devices icon shows the number of users currently connected to the BigPond® Wi-Fi 4G Advanced over Wi-Fi. You can see which devices are connected to your Main and Guest Wi-Fi networks, and block unauthorized devices from connecting. • On the home screen, tap the Devices icon. • Tap the name of a connected device to see its IP and MAC addresses, and if you want, to block it from connecting to your Wi-Fi network.
  • Page 27 Dual‑band Wi‑Fi (2.4 GHz / 5 GHz) Your device’s dual-band Wi-Fi radio gives you the fl exibility of connecting devices that support dual- band Wi-Fi to transfer data at higher throughputs. If your devices support dual-band Wi-Fi, enable this in Wi-Fi > Wi-Fi Profi les.
  • Page 28 4. Options — Confi gure the Wi-Fi radio, the Main and Guest Wi-Fi networks, and the number of devices that can connect at the same time, 5. Block List — Prevent specifi c devices from connecting to your Wi-Fi networks. Note: The device resets when you change Wi-Fi settings and connected devices are disconnected.
  • Page 29 2. Network — Choose the network types to use, set roaming rules, display network connection details. 3. Sleep — Set the device to sleep after being inactive for a certain time period, to conserve your battery. 4. GPS — Enable GPS, get one time location fixes or continuous tracking.
  • Page 30 JuMP BOOST You can use the BigPond® Wi-Fi 4G Advanced to give a boost to another device’s battery using the Jump Boost cable provided with your device. To boost another device’s battery: • Plug the Jump Boost cable into your BigPond Wi-Fi ®...

  • Page 31: Using The Web Interface

    uSINg THE wEB INTERFAcE Connect to the web interface (device home page) to change the settings of your BigPond Wi-Fi 4G ® Advanced. The web interface can only be accessed after connecting via Wi-Fi on your device. Note: Many of these settings can be modified directly on the device using its touchscreen.
  • Page 32 DATA uSAgE When you have logged in to the web interface, your data usage information for the current billing cycle and current session is shown on the home page.
  • Page 33 MODIFy ADMIN LOgIN, SSID AND SEcuRITy Once you have logged in to the web interface, you can modify your device and Wi-Fi credentials if you want to choose your own names and passwords: • Admin login — Click Settings > General > Device and change the Password field in the Homepage section.
  • Page 34 • Main or Secondary/Guest Wi-Fi name and password — Click Wi-Fi > Options, and then edit the Main or Secondary/Guest Wi-Fi network credentials. You can choose a predefined Wi-Fi profile or make a custom profile, and customize the Wi-Fi network names and passwords. If you make a custom profile, you can enable/disable the secondary Wi-Fi network, set it as a Guest Wi-Fi network, and set the frequency bands used by each...

  • Page 35: Configure Wi-Fi Settings

    cONFIguRE wI‑FI SETTINgS You can confi gure your Wi-Fi network settings, including the number of devices that can connect at the same time, Wi-Fi range, security, etc. • Click Wi-Fi > Options, change any of the settings, and click Submit.
  • Page 36 vIEw OR BLOck cONNEcTED DEvIcES You can see the IP and MAC addresses of the devices that are currently connected to your Wi-Fi networks, and block unwanted devices. • Click Devices. • Click a device name to view its details. • If you don’t want to allow the device to use your Wi-Fi network, click Block Device.
  • Page 37 The BigPond Wi-Fi 4G Advanced can be ® used to get a one-time GPS fix or continuous fixes. • Click GPS. • Enable GPS if it isn’t already enabled — Select Enable GPS. • Select the GPS mode (One-time or Continuous) and click Submit. • If the GPS mode is Continuous, the GPS data updates automatically.
  • Page 38 MANAgE DEvIcE SETTINgS You can confi gure general and advanced device settings from the web interface. • Click Settings. • Click: 1. General > Device to confi gure the device display options 2. General > Software and Reset to reset the device default settings or update the device software 3.
  • Page 39 4. Network > APN to set up access point names for connecting to other networks 5. Network > SIM Security to require a PIN to use the device 6. Network > Status Details to view the current data network connectiondetails 7.

  • Page 40: Problem Solving

    PROBLEM SOLvINg Why can’t I connect a device to the BigPond Wi‑Fi ® 4G Advanced? If you are having an issue connecting to the BigPond ® Wi-Fi 4G Advanced, try the following suggestions: • Turn off your device and take the battery out, wait 10 seconds, put the battery back in and turn your device on.
  • Page 41 • Try switching your device off and on, and restarting your PC or Wi-Fi device. My battery has not charged while in use and connected to the charger If you are in a low coverage area, have been transferring a lot of data, or left the device in a hot location, the internal temperature of the device can rise above 45 °C.
  • Page 42 What is my Admin Password? The Admin Password for the home page (web interface) enables you to configure your BigPond ® Wi-Fi 4G Advanced from a connected device. The default Admin Password is admin. What do I do if I changed the Admin Password and then forgot it? On the LCD homescreen, tap Settings >...
  • Page 43 How do I connect an external antenna? 1. Slide the antenna doors open. 2. Connect the antenna to the TS9 ports.
  • Page 44 ® For billing and technical support, visit: bigpond.com/help For FAQs, tutorials and more, post your questions online at telstra.com/crowdsupport. For technical support call 13 3933 or call 13 POND (13 7663) from 8am-9:30pm Monday to Friday AEST or 8am-8pm Saturdays AEST.

  • Page 45: Technical Specifications

    TEcHNIcAL SPEcIFIcATIONS Device Category 4 (FDD LTE) Category 4G CA 900+1800 MHz Quad-band 4G (900/1800/2100/2600 MHz) UMTS/ Quad-band 3G HSPA+DC (850/900/1900/2100 MHz) Wi-Fi Dual-band 2.4/5 GHz 802.11 b/g/n 2x2 MIMO Working range 30–90m radius in free space Up to 10 simultaneous connections Dimensions 69 mm (H) x 110 mm (L) x 15 mm (W) Weight...

  • Page 46: Extra Bits You Should Know

    • Contact Telstra to obtain your 8-digit unlock code. • An unlocking fee may apply. • 5 incorrect attempts will block the unlock process and the device will then only work with a Telstra SIM card. • Contact Telstra for more information.

  • Page 47: Terms Of Service

    In addition, My Data Usage does not show charges for Telstra Wireless Hotspot services, Wi-Fi data usage using PC Packs, or International Roaming usage. Please check your bill for a full list of actual charges.
  • Page 48 Mac is a trademark of Apple Inc., registered in the US and other countries. The spectrum device is a trade mark of Telstra Corporation Limited ABN 33 051 775 556. ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

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