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Get started on the nbn.
An easy guide for connecting your Telstra Business Service.
Suitable for connection type:
Fibre to the Premises (FTTP)
Hybrid Fibre Coaxial (HFC)
Fixed Wireless (FW)
TM
TM

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Summary of Contents for Telstra Business Smart Modem

  • Page 1 Get started on the nbn. An easy guide for connecting your Telstra Business Service. Suitable for connection type: Fibre to the Premises (FTTP) Hybrid Fibre Coaxial (HFC) Fixed Wireless (FW)
  • Page 2: Table Of Contents

    Do you have any of the following? Unplug all devices from your phone sockets Need Support? These are the parts you need Identify your nbn Connection Box Visit telstra.com.au/small-business/online-support/category/broadband/nbn Set up steps for extra information. Connect your devices via Wi-Fi Troubleshooting...
  • Page 3: Do You Have Any Of The Following

    Monitored ATM or EFTPOS Back-to-Base IF YES, STOP! Fire Alarm Security Alarm Contact your equipment provider(s) to check that services you rely on, like medical, fire and other equipment will work on the nbn network. Additional information is on page 21. Do you have any of the following? FAX or PBX...
  • Page 4: Unplug All Devices From Your Phone Sockets

    Unplug all devices from your phone sockets. Make sure you’ve disconnected all devices such as telephones, modems, ADSL filters, EFTPOS and FAX machines from your telephone wall sockets. After you’ve switched to the nbn, these sockets will no longer work.
  • Page 5: These Are The Parts You Need

    These are the Telstra Business Black power Cable with Smart Modem adaptor yellow ends (LAN) ™ parts you need. Netw ork Name Of ce Wi-Fi 1 Netw ork Name Of ce Wi-Fi 2 Cable with red and Telstra 4GX Wi-Fi card...
  • Page 6: Identify Your Nbn Connection Box

    POWER DOWNSTREAM UPSTREAM Identify your ONLINE nbn Connection Box. Your nbn Connection Box will look like one of these units (on the right) and will either be attached to the wall or as a standalone unit. Fibre to the Locate the port, make sure the power is switched on and continue Hybrid Fibre Fixed Premises (FTTP)
  • Page 7: Set Up Steps

    Set up steps. Follow steps 1 - 5 to get connected. On first use, your Telstra Business Smart Modem may take up to 15 minutes to connect. The Telstra 4GX USB Pro ensures your internet and phone keeps working even in Connect the event of a fault in your nbn connection.
  • Page 8: Connect Your Devices Via Wi-Fi

    Search for Wi-Fi name Connect your and enter password shown on Wi-Fi card. devices via Wi-Fi. Wi-Fi 1 Repeat steps Wi-Fi 2 to connect your Wi-Fi 3 other devices via Wi-Fi. Netwo rk Name Of ce W-Fi 1 Netwo rk Name Of ce W-Fi 2 Change your Wi-Fi network and password.
  • Page 9: Troubleshooting

    Wi-Fi, such as fridges, thick walls, fish tanks and to the nbn network microwaves. Make sure your Telstra 4GX USB Pro is plugged in. This ensures your You’re connected to internet and phone keep working even in the event of a fault with your...
  • Page 10 Telstra Green Green Red flashing flashing after about 10 minutes, please contact 132 999. Business Smart Modem to UNI-D 2 - 4 ports. Allow about 60 seconds to Online. flashing Offline. There is an see if the new port is active.
  • Page 11: Faqs

    ® are registered trade marks and ™ are trade marks of Telstra blackout. Corporation Limited, ABN 33 051 775 556.
  • Page 13 Suitable for connection type: Fibre to the Premises (FTTP) Hybrid Fibre Coaxial (HFC) Fixed Wireless (FW) Barcode RO 135360 ORIN CODE xxxxxxxx...