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Telstra USB 4G User Manual
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Telstra USB 4G User Manual

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LET'S GET THIS SHOW ON THE ROAD
You must be excited about your brand new Telstra USB 4G.
This guide will help you get started as quickly and as eas-
ily as possible. It'll guide you through installation and run
through all the handy extra features that are included.
You'll be up and running in no time so you can stay con-
nected when you're on the go.


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Summary of Contents for Telstra USB 4G

  • Page 1 LET’S GET THIS SHOW ON THE ROAD You must be excited about your brand new Telstra USB 4G. This guide will help you get started as quickly and as eas- ily as possible. It’ll guide you through installation and run through all the handy extra features that are included.

  • Page 2: Table Of Contents

    WHAT’S INSIDE 03 Let’s get started 05 Getting Connected 08 Using the Connection Manager 10 Telstra One Experience 13 Extra bits you should know 22 Problem Solving 24 RF Safety Information...

  • Page 3: Let's Get Started

    LET’S GET STARTED YOUR PACKAGE CONTAINS THE FOLLOWING: • Telstra USB 4G • Telstra Pre-Paid Next G® SIM Card • This Getting Started Guide • Telstra Pre-Paid Welcome Guide • USB extension cable • Manufacturer’s warranty card ACCESORIES AVAILABLE FOR PURCHASE: •...
  • Page 4 YOUR TELSTRA USB 4G LED indicators Modem Status Offline. Not registered on the network Green solid Registered on the LTE network Active data transfer on the LTE Green blinking network Blue solid Registered on the G / G network Active data transfer on G / G...

  • Page 5: Getting Connected

    If nothing happens your system configuration may be preventing Autorun. Windows users: Select ‘Open folder to view files’, then double click the Telstra icon to start the software instal- lation. Mac users: Double click the Telstra icon on the desktop.
  • Page 6 USB modem will continue the instal- lation process for a few minutes. Once complete, click Finish to exit Setup. • Your Telstra Pre-paid Connection Manager is now in- stalled and a shortcut has been created on your desk- top.
  • Page 7 Activate via Connection Manager or call 12 58880 and follow prompts. Refer to Pre Paid Welcome Guide for further details. • If you are calling from a non-Telstra phone and cannot connect on this number, call 132 200 and when prompt- ed say ‘Pre-Paid’.

  • Page 8: Using The Connection Manager

    USING THE CONNECTION MANAGER ACTIVATE YOUR SERVICE VIA CONNECTION MANAGER • Once Connection manager is installed you can activate your service by clicking the Activate button in the bot- tom right hand corner, fill in your details and follow the prompts.
  • Page 9 CONNECTION MANAGER ICONS TELSTRA PRE-PAID CONNECTION MANAGER UPDATES Your Telstra Pre-Paid Connection Manager will automati- cally check for software updates periodically. Alternatively, you can click on Tools in the Connection Manager, and se- lect Check for Updates menu item, to manually download the latest software.

  • Page 10: Telstra One Experience

    Your new Telstra Elite® Pre-Paid Mobile Broadband device includes TelstraOne Experience with features that make it easier to connect and access all of your favourite services and functions Telstra One Experience includes quick and easy access to the following services (data and content charges apply):...
  • Page 11 TOP STORIES BigPond News brings you breaking news from across Aus- tralia and around the world. Once connected, wherever and whenever news happens, you can be kept up to date right on your screen. ONLINE SERVICES TelstraOne Experience comes with internet bookmarks and menu which brings together weblinks to your favourite services and applications.
  • Page 12 YELLOW PAGES® With yellowpages.com.au you can find businesses, locate them on a map and even send their details to your mobile for later. So whatever you need to find, Let your fingers do the Walking®. BIGPOND® MUSIC Get the latest hits as well as all the classics from BigPond Music.

  • Page 13: Extra Bits You Should Know

    TERMS & CONDITIONS It is important that you read and understand the terms that apply to your service. The terms for your Telstra Pre- Paid Mobile Broadband service are set out in Our Custom- er Terms (as varied from time to time). Below is a summary of some aspects of Our Customer Terms.
  • Page 14 . You must notify us of any changes to your name or ad- dress within 4 days of such change by calling Customer Service on  0(from a Non Telstra phone call 00 and say “Prepaid”). 1.4 Your USB Modem pack specifies the “Network Access Period”...
  • Page 15 . Any value in your account balance is not refundable or transferable. 2. Unlocking fee Your USB Modem is programmed to operate only on the Telstra network, you may need to pay an unlocking fee to use it on other networks.
  • Page 16 (such as on telstra.com or at a Telstra store). We may also publish a notice in a national newspa-...
  • Page 17 5. Cancellation and suspension . You can cancel your service at any time by telling us beforehand. . We may ask you to put your request in writing. If you cancel a service before we have provided it to you, we may charge you any costs we incur.
  • Page 18 . In many cases, we accept liability to you for breach of contract or negligence under the principles applied by the courts. Some exceptions are set out below. . As your service is provided to you for the primary pur- pose of personal use, we do not accept liability for losses that result from the use of your service in connection with the conduct of a business.
  • Page 19 9. Acceptable use policy It is important that you comply with the Acceptable Use Policy when using Telstra Pre-Paid Mobile Broadband service. Our Acceptable Use Policy deals with our rights in respect of your service if your usage of the service:...
  • Page 20 We aim to resolve all problems and complaints quickly and effectively. If you have any concerns, please visit your nearest Telstra store or call us on 12 58880(from a Non Tel- stra phone call 00 and say “Prepaid”). If we are unable to resolve this matter to your satisfaction you can contact the Telecommunications Industry Ombudsman (“TIO”).
  • Page 21 For calls from Melbourne: (03) 9963 6988 For calls outside Melbourne: 1300 850 115 For further information, please go to telstra.com.au/custo- merterms Apple, iPod and iTunes are trademarks of Apple Inc., regis- tered in the U.S. and other countries. iPhone is a trademark of Apple Inc.

  • Page 22: Problem Solving

    . Insert a known working SIM card into your modem 4. Confirm your account is active – contact Telstra . Uninstall the modem and re-install using Windows ‘Safe Mode’ – consult a PC technician for help if re-...
  • Page 23 APN in the configura- Data connec- tion settings. tion failed The manual net- Select the correct work selection is network for Telstra. Re- wrong. store Automatic mode. You are using the Consult Telstra. wrong APN. The modem You don’t have...

  • Page 24: Rf Safety Information

    RF SAFETY INFORMATION The USB modem has an internal antenna. For optimum performance with minimum power consumption do not shield the device or cover with any object. Covering the antenna affects signal quality and may cause the modem to operate at a higher power level than needed. RADIO FREQUENCY ENERGY The USB modem is a low-power radio transmitter and re- ceiver.

  • Page 25: Declaration Of Conformity

    DECLARATION OF CONFORMITY – SPECIFIC ABSORPTION RATE (SAR) The wireless router device is designed to be used in close proximity to the body. We declare that the product detailed in this manual, and in combination with our accessories, conform with the essential requirements of The Radio Communications Standard (Electromagnetic Radiation Human Exposure) 00 and the Australian Communica- tions and Media Authority Section  of the Telecom-...