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Telstra BIGPOND MOBILE WI-FI 4G Getting To Know Manual

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  Summary of Contents for Telstra BIGPOND MOBILE WI-FI 4G

  • Page 2 LET’S GET THIS SHOW ON THE ROAD You must be excited about your brand new BigPond Mobile Wi-Fi 4G. If all goes ® to plan, you’ll be up and running in no time. This guide will help you get started as quickly and easily as possible.
  • Page 3 WHAT’S INSIDE Safety first Let’s get started Getting connected Using the Web Interface Problem solving Things you need to know...
  • Page 4 SAFETY FIRST Please read all the safety notices before using this device. Do not use the BigPond Mobile Wi-Fi 4G near fuel or ® chemicals or in any prescribed areas such as service stations, refineries, hospitals, and aircraft. Obey all warning signs where posted.
  • Page 5: Declaration Of Conformity

    DECLARATION OF CONFORMITY — MAXIMUM PERMISSIBLE EXPOSURE The BigPond Mobile Wi-Fi 4G is designed to be used at ® least 20 cm from the body. We declare that the product detailed in this manual, and in combination with our accessories, conforms with the essential require- ments of the Radio Communications (Electromagnetic Radiation —...
  • Page 6 You can also purchase the following accessories for your device: • External antenna – improves performance in areas with low signal strength. See your local Telstra store or partner for assistance with picking the best antenna option for you as well as help with installation.
  • Page 7 MAKE A NOTE OF YOUR BIGPOND ® DETAILS Your username and password have been emailed to you, however you may want to note these details below for easy reference. EMAIL ADDRESS Remember, your email address is your PASSWORD It’s a good idea to protect yourself by writing down a reminder, rather than your actual password.
  • Page 8 YOUR BIGPOND ® MOBILE WI-FI 4G LCD screen Displays status icons, messages, your Wi-Fi Network Name (SSID) and Security Key Navigation key • Press the Navigation key to cycle through the LCD screens. • If the feature is enabled, press and hold the Navigation key for 3 seconds to lock / unlock all the keys (Go to http://bigpond.4g to enable key lock).
  • Page 9 You can connect an external antenna to boost your signal. The antenna connector type is TS9. Antennas with this connector type are available from selected Telstra stores and partners. For information on the correct way to attach an antenna, see page 27. WPS button Press to connect WPS-enabled Wi-Fi devices to your Wi-Fi network without the use of a keyboard.
  • Page 10 1 bar — low level strength 5 bars — excellent Network type HSPA + Dual-Carrier Roam- Connected to a network other than Telstra’s Alert Go to the device home page http://bigpond.4g Wi-Fi Shows the number of On/Off devices connected Battery 4 bars —...
  • Page 11: Network Name

    BigPond BigPond Wi-Fi 4G-xxxx Wi-Fi 4G-xxxx Security Key: xxxxxxxx Security Key: xxxxxxxx QUICK REFERENCE SECTION Web Interface http://bigpond.4g (home page) Web Interface admin Password Default SSID Wi-Fi 4G-xxxx (network name) Displayed on the LCD screen Default Security Key 8 digits which are unique to your device, displayed on the LCD screen Restore Defaults...
  • Page 12 GETTING CONNECTED 1. INSERT BATTERY Your SIM card should already be inserted. However if you are replacing the SIM remove the back cover by sliding it down, then insert the SIM card as shown below. Insert the battery and replace the cover. 2.
  • Page 13 3. SEARCH FOR WIRELESS NETWORKS Ensure your computer or other device has Wi-Fi enabled and search for wireless networks. Refer to your Wi-Fi enabled device’s manual for further details on searching for wireless networks. Mac users: Make sure AirPort is turned on. 4.
  • Page 14 5. OPEN AN INTERNET BROWSER AND START THE INSTALLER • Once your Wi-Fi is connected open an internet browser and you will be automatically directed to the web interface (device home page) to complete the setup process. If the web interface does not automatically open enter http://bigpond.4g in the address bar or •...
  • Page 15 6. FOLLOW THE PROMPTS • Follow the on-screen instructions to continue setup. • Click Next to continue.
  • Page 16 • Once you have reviewed Our Customer Terms, select ‘I confirm that I wish to proceed’ and click Next. • Your device will now connect to BigPond ®...
  • Page 17 . No Username • If you bought your device from a Telstra store or partner and you did not sign up to an account in store, you will need to register your billing details and create a user name and password.
  • Page 18 Existing Username • If you ordered your device online, over the phone or if you signed up to an account in a Telstra or partner store, you will have already provided your credentials during the sign up process and created a username and password. Select ‘I have an e-mail address and password for my new Mobile Broadband account’. Enter your username and password. Note: Your Bigpond username and password have been emailed to you. You can access your password online at
  • Page 19 7. COMPLETE YOUR ACTIVATION • Click the ‘Finish’ button to complete the activation. • If your installation has been successful, the following page will be displayed.
  • Page 20: Setup Instructions

    You can connect up to 5 wireless devices on your BigPond Mobile Wi-Fi 4G. Some devices allow for ® Wi-Fi Protected Setup (WPS). See next page for setup instructions.
  • Page 21 CONNECTING WPS ENABLED DEVICES •Press and hold the WPS button on your BigPond ® Mobile Wi-Fi 4G, then press the Power key when prompted on the LCD. • Within 2 minutes, press the WPS button on the device you want to connect to your Wi-Fi network. The BigPond Mobile Wi-Fi 4G and the other device ®...
  • Page 22 RECHARGING YOUR BATTERY Your battery comes partially charged. When you need to recharge it: • Plug the micro USB cable into the device. • Plug the other end of the cable into the AC adapter and plug the adapter into an electrical outlet or plug into a USB port on your computer.
  • Page 23 BigPond service overseas and ® that any monthly allowance included with your BigPond plan excludes use while overseas. For ® a full list of available countries and charges, go to and click on Activate International Roaming under Account Services.
  • Page 24: Web Interface

    USING THE WEB INTERFACE Connect to the web interface (device home page) to change the default settings of your BigPond Mobile ® Wi-Fi 4G. The web interface can only be accessed after connecting via Wi-Fi on your device. LOGIN TO THE WEB INTERFACE •...
  • Page 25 MODIFY ADMIN LOGIN, SSID AND SECURITY • Once you have logged into the web interface select Device Security from the column on the left hand side. • You can then change your default settings for the web interface login, Wi-Fi network name (SSID) and Security Key.
  • Page 26 PROBLEM SOLVING WHY CAN’T I CONNECT? If you are having an issue accessing the internet try the following suggestions: • Turn off your device and take the battery out, wait 10 seconds, put the battery back in and turn your device on.
  • Page 27 How do I go back to the home page (web inter- face)? Open your browser and type in http://bigpond.4g or What is my Admin Password? The Admin Password for the home page (web interface) enables you to configure your device. The default Admin Password is admin What do I do if I changed the Security Key or Admin Password and then forgot it?
  • Page 28 How do I connect an external antenna? • Slide the antenna doors open. • Connect the TS9 antenna.
  • Page 29 How do I access the LCD display? Press the Navigation key located next to the Power key to cycle through the LCD display screens. Use the BigPond Mobile Wi-Fi 4G display to view ® notice of alerts and messages, update firmware, view your Wi-Fi credentials and access WPS setup.
  • Page 30 CBDs , associated airports and selected regional locations and will automatically switch over to our fastest available 3G speeds in other coverage areas. Telstra Mobile Network coverage depends on your location, device and whether your device has an external antenna attached.
  • Page 31 Mac is a trademark of Apple Inc., registered in the US and other countries. The spectrum device is a trade mark of Telstra Corporation Limited ABN 33 051 775 556. ™ and ® are trade marks and registered trade marks of...