Telstra 5G WI-FI PRO MU500 User Manual
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Telstra 5G WI-FI PRO MU500 User Manual

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CHECK YOUR SYSTEM REQUIREMENTS
Your 5G Wi-Fi Pro provides 5G internet connectivity to any Wi-Fi enabled device that supports Wi-Fi
802.11 b/g/n/ac/ax.
The 5G Wi-Fi pro also has a wired Ethernet (LAN) connection and USB-C connection, for Windows
(USB-C connection not RT) and MAC operating systems:
Windows 10, 8 (not including RT)
MAC OS X 10.7 and above
TELSTRA 5G WI-FI PRO
MU500
USER
MANUAL
Page 1 of 26

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Summary of Contents for Telstra 5G WI-FI PRO MU500

  • Page 1 TELSTRA 5G WI-FI PRO MU500 USER MANUAL CHECK YOUR SYSTEM REQUIREMENTS Your 5G Wi-Fi Pro provides 5G internet connectivity to any Wi-Fi enabled device that supports Wi-Fi 802.11 b/g/n/ac/ax. The 5G Wi-Fi pro also has a wired Ethernet (LAN) connection and USB-C connection, for Windows (USB-C connection not RT) and MAC operating systems: ...

  • Page 2: Get To Know Your Device

    GET TO KNOW YOUR DEVICE INSERT YOUR SIM CARD This device supports a nano SIM card ONLY (4FF). The SIM card is pre-installed and needs to be activated. You may need this information if you need to replace or check your SIM card. Locate the SIM tray on the side of the device as shown above.
  • Page 3 CHARGE YOUR WI-FI HOTSPOT Connect your charger. Your device uses a USB-C charging port. Insert the lead carefully into the charging port. Be careful not to pull sharply on the lead or trip over it when it is plugged in. Always insert and remove with care as physical damage is not covered by your warranty.

  • Page 4: Quick References

    Password With Connect Automatically enabled your computer will remember the password and connect to your Telstra 5G Wi-Fi Pro when it is powered on within range. Connection example for Windows 7 computer: On your task bar, next to the clock, click on the Network Interface icon Click on the Wireless network called T5G_xxxxxx Enter the password which is shown on your hotspot screen at Settings >...

  • Page 5: Configure Your Device

     Touch and hold on the screen to unlock.  The screen shows your current data usage.  Device indicates how many devices are connected to the Telstra 5G Wi-Fi Pro via Wi-Fi tethering. Press this to view the Wi-Fi name and password.

  • Page 6: Device Icons

    DEVICE ICONS Signal bars Battery is fast charging Battery temperature is above 45C and charging has been halted. Charging will resume once device cools down. Data transfer is active LAN port is connected Unread message(s) Device is roaming. Higher mobile data charges may apply SIM card PIN is active.
  • Page 7  Set the maximum number of Wi-Fi devices up to 15 x 2.4GHz and 15 x 5GHz connections.  2.4GHz connections are most commonly used. In certain circumstances the 2.4GHz Wi-Fi spectrum may be congested, which will result in your 2.4GHz Wi-Fi speeds slowing down. If your connecting device supports 5GHz WI-FI then this will likely give faster speeds however shorter Wi-Fi range.
  • Page 8  Set the Screen Brightness, Timeout, Sleep status display and set a security PIN on the Lock Screen SETTINGS > UPDATE  Check for firmware updates for your modem. Updates may be periodically released and also automatic update is enabled by default to ensure your device is always with the latest firmware for optimal performance.

  • Page 9: How To Use The Web Interface

     Enter m.home or 192.168.0.1 in browser address bar to open the Telstra 5G Wi-Fi Pro homepage.  The default administrator password is ‘password’  The home page shows a summary of the device status and your Telstra mobile data usage status.  Software update notifications (if available) will be shown on this page STATUS ICONS –...

  • Page 10: International Roaming

    PC INSTALLATION NOTES  If you connect a computer to Telstra 5G Wi-Fi Pro using the USB-C connection, then a virtual CDROM drive will show on your PC on first installation.  Double-click Setup.exe to install the driver and software.
  • Page 11 SETTINGS > QUICK SETTINGS Step through the Quick Settings wizard to quickly review your current default settings. Page 11 of 26...
  • Page 12 SETTINGS > NETWORK SETTINGS > WAN CONNECTION MODE: The default connection setting will automatically connect to the network. The setting is greyed out if you are connected.  Press the Disconnect button to change this setting and to enable international roaming if required. ...
  • Page 13  There is no need to change these settings unless you change service provider or are instructed by your service provider.  The modem is not locked to Telstra, however should you wish to use a SIM card from another service provider you, please check the compatibility with your service provider first.
  • Page 14 SETTINGS > WI-FI SETTINGS > BASIC SETTINGS: The Wi-Fi Name (SSID) is the Wi-Fi network name for your Telstra 5G Wi-Fi Pro  You can personalise the SSID to something easy to remember if preferred  You can hide the SSID broadcast to avoid unknown users seeing the Wi-Fi network ...
  • Page 15 SETTINGS > WI-FI SETTINGS > ADVANCED SETTINGS  You can customise the Wi-Fi settings to suit personal preferences or attaching device requirements.  Press Apply to save your changes  Press the Help icon to get in context tips SETTINGS > WI-FI SETTINGS > WPS ...
  • Page 16 SETTINGS > DEVICE SETTINGS > ACCOUNT MANAGEMENT  Use the Account Management settings to change the administrator password if required.  The default password is “password”. If you have changed and forgotten the password, you can restore the device to factory defaults by following the steps below. 1.
  • Page 17 SETTINGS > DEVICE SETTINGS > SOFTWARE UPDATE  Automatic update has been enabled by default. This is critical to ensure your Telstra 5G Wi-Fi Pro is always powered by the latest enhancements to continue optimising your device along with Telstra’s 5G evolution.
  • Page 18  With automatic update enabled, this means when the device detects a new software is available, the software update will be downloaded. The device will wait until there is no mobile data activities for 15 minutes, or the next device power on/off to trigger the software update installation. This will minimise the possible downtime on your mobile data usage with the software update.
  • Page 19 SETTINGS > FIREWALL > PORT FORWARDING  Select Enable to turn on port forwarding settings.  Port forwarding can be used to allow a specific external server or computer access to devices located on your LAN, or to translate a specific incoming port into a different destination port. ...
  • Page 20 SETTINGS > FIREWALL > DMZ  Enable the DMZ Setting to open all ports from the WAN side (mobile network) to devices on LAN for a particular assigned IP address.  It is recommended to set a static IP address for this device outside of the DHCP range. ...
  • Page 21 Ethernet (preferred) or USB connection (not Wi-Fi). Wi-Fi shall be disabled given the restriction.  NAT Off feature:  This is an expert level feature and shall not be used unless you are directed by Telstra. This feature is only used with large corporate networking and requires specific mobile services and subscription services from Telstra Enterprise services.
  • Page 22  View SMS > SMS Settings to enable delivery reports if required, and to check the SMS centre number. By default Telstra 5G Wi-Fi Pro will read the SMS centre number configured on your SIM. PHONEBOOK  Click Phonebook to view contacts stored on your SIM.
  • Page 23  Device detail such as IMEI, signal strength and more can be found under Information.  Telstra 5G Wi-Fi Pro Wi-Fi SSID name can also be edited from this screen. Clinking on change will take you to the Wi-Fi settings page.

  • Page 24: Troubleshooting

    TROUBLESHOOTING If you experience connectivity issues or issues with the Telstra 5G Wi-Fi Pro device, please refer to the troubleshooting guide below. If the problem still persists, contact your service provider or check our website for more details at ztemobiles.com.au.
  • Page 25  The modem contains sensitive electronic circuitry. Do not expose the modem to any liquid, high temperature or shock.  Only use original accessories or accessories that are authorised by the manufacturer. Using unauthorised accessories may affect your modem’s performance or damage your modem. ...

  • Page 26: Technical Specifications

    TECHNICAL SPECIFICATIONS 5G mmW n258, Sub 6G n78, n5, n7 LTE Band 1, 3, 7, 8, 28 Network compatibility UMTS 850, 2100 MHz Chipset SDX55 + QCA6391 Wi-Fi 802.11a/b/g/n/ac/ax 2*2 MIMO Dimensions 133 x 73 x 18.5mm, 230g 5G download speeds depend on available network conditions and combinations.

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