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Symptom
The whole page is printed
black.
Output is blank.
Output is partially blanked-out.
Vertical white streaks appear
on output.
White patches appear on output.
Toner is scattered around
images.
Images are bluish.
58
5 Troubleshooting
A drum cartridge is damaged or has deteriorated. Depending on its condition, the drum
cartridge may need replacement. Contact our Customer Support Center or your dealer.
There may be something wrong with the high-voltage power supply. Contact our
Customer Support Center or your dealer.
Multiple sheets were fed at once. Fan the paper and reload it in the tray.
A drum cartridge is damaged or has deteriorated. Depending on its condition, the drum
cartridge may need replacement. Contact our Customer Support Center or your dealer.
There may be something wrong with the high-voltage power supply. Contact our
Customer Support Center or your dealer.
The paper is not appropriate for the printer. Load appropriate media.
Refer to
• "Supported Paper" (P. 40)
The paper is damp. Load fresh paper.
A drum cartridge is not installed correctly.
Correctly install the drum cartridge.
The printer's interior may not be clean.
Clean the interior of the printer.
Condensation may have formed in the printer.
On the control panel, set the Sleep mode trigger time to more than one hour, and let the
printer stand with its power on. After about an hour, the heat inside the printer causes
the condensation to evaporate.
Refer to
• Sleep Mode Timer: 'User Guide'
A drum cartridge or the fuser unit is damaged or has deteriorated. Depending on its
condition, the drum cartridge or fuser unit may need replacement. Contact our
Customer Support Center or your dealer.
The image transfer voltage (the [Voltage Offset] setting on the control panel) may not be
set properly.
Adjust the transfer voltage on the control panel.
Refer to
• Voltage Offset: 'User Guide'
The paper type of the selected paper tray is not appropriate. Change the [Paper Type]
setting and try printing again. For example, if [Paper Type] is set to [Plain], try changing
it to [Bond] or [Recycled]. If it is set to [Heavyweight], try changing it to
[ExtraHeavyweight].
Cause/Remedy
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