Troubleshooting; Main Error Messages And Their Remedies - Konica Minolta bizhub 163 User Manual

Troubleshooting

12 Troubleshooting
This chapter provides details on the causes for error messages to appear
and the various operations to correct the problem.
12.1

Main error messages and their remedies

Message
COMMUNICATION ERROR
XXXX server
CANNOT CONNECT
XXXX server
CANNOT GET IP
XXXX server
DISCONNECT
XXXX server
WRONG PASSWORD
XXXX server
MEM. FULL/TX CANCEL
MEMORY FILE FULL
SERVER MEMORY FUL
SMTP Server
FTP SERVER ERROR
IC-206
Cause
Communication with the serv-
er is not possible because of
some problem in the machine
or the condition of the net-
work or server.
A connection to the server
cannot be established.
The IP address could not be
assigned by the DNS or DHCP
server.
The connection to the server
was cut.
The password is incorrect, so
the machine could not log on
to the server.
While sending e-mail, the size
of the image data has exceed-
ed the capacity of the memo-
ry.
While sending e-mail, the
maximum number of stored
files was used.
The memory of the SMTP
server has become full while
sending e-mail.
While uploading scan data,
the data could not be correct-
ly uploaded to the FTP server.
Remedy
Check the transmission/re-
ception results report.
Consult with the network ad-
ministrator.
Check that the Ethernet cable
is correctly connected. (See
p. 1-12.) Check the parame-
ters settings on the "E-MAIL
SETTING 1", "E-MAIL SET-
TING 2" and "NETWORK
SETTING" menus. Consult
with the network administra-
tor.
Consult with the network ad-
ministrator.
Consult with the network ad-
ministrator.
For the POP3 server, check
the settings on the "E-MAIL
SETTING 2" menu. Consult
with the network administra-
tor.
Retrieve the transmission data
stored in the memory.
Retrieve the transmission data
stored in the memory.
Consult with the network ad-
ministrator.
Consult with the network ad-
ministrator.
12
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