If you need to call Customer Service Complete the following information for future reference: Model Number: MFC-J4310DW, MFC-J4410DW and MFC-J4610DW (Circle your model number) Serial Number: Date of Purchase: Place of Purchase: The serial number is on the back of the unit. Retain...
For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ...
Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us at http://www.brother-usa.com/service/. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers.
(Ledger size / 100 sheets) Telephone Line Cord LG3077001 (USA only) Basic User's Guide LEL074001 (English for USA and Canada) LEL074002 (French for Canada) LED934001 (MFC-J4310DW) ® CD ROM for Windows & Mac LED946001 (MFC-J4410DW) LED936001 (MFC-J4610DW) For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE.
Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
User's Guides and where do I find them? Which Guide? What's in it? Where is it? Product Safety Guide Read this Guide first. Read the Safety Instructions Printed / In the box before you set up your machine. See this Guide for trademarks and legal limitations.
Loading paper in the manual feed slot ............22 Unprintable area .................... 26 Paper settings......................27 Paper Size and Type (MFC-J4310DW and MFC-J4410DW) ......27 Paper Size and Type (MFC-J4610DW) ............28 Tray use in Copy mode (MFC-J4610DW) .............28 Tray use in Fax mode (MFC-J4610DW)............29 Acceptable paper and other print media..............
Sending a fax How to send a fax ....................37 Stop faxing.....................38 Setting scanner glass size for faxing .............38 Color fax transmission ...................39 Canceling a fax in progress ................39 Transmission Verification Report..............39 Receiving a fax Receive Modes ....................41 Choose the correct Receive Mode ..............41 Using Receive Modes..................43 Fax Only ......................43 Fax/Tel......................43...
Making copies How to copy ......................58 Stop copying....................58 Copy options......................58 Paper Type ....................59 Paper Size ..................... 59 Tray Select (MFC-J4610DW) ................60 PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive PhotoCapture Center™ operations (PHOTO mode) ........... 61 Using a memory card or USB Flash memory drive ........61 Getting started .....................
Troubleshooting Identifying the problem ..................81 Error and Maintenance messages...............83 Error animation ....................92 Transferring your faxes or Fax Journal report ..........92 Document jam (MFC-J4410DW and MFC-J4610DW)........93 Printer jam or paper jam ................95 If you are having difficulty with your machine ............102 Dial Tone ....................115 Telephone line interference / VoIP ..............115 Machine Information ..................116...
Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM. General setup PhotoCapture Center™: Printing photos from a IMPORTANT NOTE memory card or USB Flash Memory Storage memory drive Volume Settings...
General information Using the Bold Bold typeface identifies the dial documentation pad numbers of the Touchpanel and buttons on your computer screen. Thank you for buying a Brother machine! Reading the documentation will help you Italics Italicized typeface emphasizes make the most of your machine. an important point or refers you to a related topic.
Chapter 1 Accessing the If the language screen appears, click your language. The CD-ROM Advanced User’s Top Menu will appear. Guide, Software User’s Guide and Network User’s Guide This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced features for Fax, Copy, PhotoCapture Center™, Printer, Scanner, PC-Fax, and Network.
General information How to find Scanning instructions How to find Network setup instructions There are several ways you can scan documents. You can find the instructions as Your machine can be connected to a wireless follows: or wired network. Software User’s Guide ...
Chapter 1 Accessing Brother To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) ® Support (Windows for FREE photo projects and printable downloads, click Brother CreativeCenter. You can find all the contacts you will need, such as Web support (Brother Solutions To return to the Top Menu, click Back or Center), Customer Service and Brother if you are finished, click Exit.
General information Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM. Double-click the Brother Support icon. The following screen will appear: To download and install Presto! PageManager, click Presto! PageManager.
Chapter 1 Control panel overview MFC-J4310DW, MFC-J4410DW and MFC-J4610DW have the same 1.8" Touchscreen LCD and Touchpanel This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used. NOTE Most of the illustrations in this User’s Guide show the MFC-J4410DW.
General information 2 Touchpanel: Shortcut The LEDs on the Touchpanel only light up Press to use preset Shortcut settings. when they are available for use. These are always lit, even when you have not yet added your Shortcut settings. Press ...
Chapter 1 The WiFi light is on when the network interface Lets you see the available ink volume. Also, is set to WLAN. lets you access the Ink menu. Power On/Off will not appear if received faxes are in the memory. Press to turn the machine on.
General information Basic Operations 9 Wireless Status A four-level indicator on the Ready mode screen shows the current wireless signal To operate the Touchscreen LCD, press your strength if you are using a wireless connection. finger on the Touchscreen to operate it. To display and access all the settings and features tables and the available options, press s or t on the Touchpanel to scroll...
Chapter 1 Shortcut Settings Press Fax/Tel. You can add the fax, copy and scan settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add three Shortcuts. The following settings can be included in a fax, copy or scan Shortcut: NOTE...
General information Adding Shortcuts Enter a name for the Shortcut using the keyboard on the Touchscreen. (To help you enter letters, see Entering Text on page 152.) Press (Settings). Press OK. Press s or t on the Touchpanel to Press s or t to review and confirm the display Shortcut Settings.
Chapter 1 Deleting Shortcuts Press s or t to display the available options for the setting, and then press the new option you want to set. You can delete a Shortcut. Repeat steps f and g to change other Press (Settings).
NOTE time. (For MFC-J4610DW) (MFC-J4310DW and MFC-J4410DW: For tray #2 (lower tray), see Loading See Paper Size on page 27.) paper in paper tray #2 (MFC-J4610DW) (MFC-J4610DW: See Paper Size and on page 20.
Chapter 2 Open the output paper tray cover (1). Fan the stack of paper well to avoid paper jams and misfeeds. NOTE Always make sure that the paper is not Gently press and slide the paper curled or wrinkled. guides (1) to fit the paper size. Make sure that the triangular mark (2) on the paper guide (1) lines up with the Gently put the paper into the paper tray...
Loading paper Check that the paper is flat in the tray NOTE and below the maximum paper • If you are using paper that is 5.8 8.3 in. mark (1). or smaller, you must load the paper in Overfilling the paper tray may cause portrait orientation.
Chapter 2 Loading smaller paper While holding the paper tray in place, pull out the paper support (1) until it (Photo, Photo L and clicks, and then unfold the paper envelopes) support flap (2). Portrait orientation (5.8 8.3 in. or smaller size paper) NOTE If you are using paper that is longer than Letter size or envelopes with the flap on...
Loading paper About envelopes Loading envelopes Use envelopes that weigh from 20 to 25 lb Before loading, press the corners and (80 to 95 g/m sides of the envelopes to make them as flat as possible. Some envelopes need margin settings to be set in the application.
Chapter 2 Put envelopes in the paper tray with the NOTE address side down. If the envelope flaps • If you are using envelopes with the flap on are on the long edge, load the the short edge, insert envelopes in the envelopes with the flap on the left, as paper tray as shown in the illustration.
Loading paper ® Select Reverse Print (Windows ) or Close the output paper tray cover. Reverse page orientation (Macintosh) in the printer driver’s dialog box, and then adjust the size and margin in your application. (See Software User’s Guide: Printing ®...
Chapter 2 Gently adjust the paper guides (1) to fit Gently press and slide the paper the paper. guides (1) to fit the paper size. Make sure the paper guides touch the Make sure that the triangular mark (2) sides of the paper. on the paper guide (1) lines up with the mark for the paper size you are using.
Loading paper Gently put the paper into the paper tray Gently adjust the paper guides (1) to fit print side down. the paper. Check that the paper is flat in the tray. Make sure the paper guides touch the sides of the paper. Landscape orientation Check that the paper is flat in the tray and below the maximum paper...
Chapter 2 Loading paper in the manual Slowly push the paper tray completely into the machine. feed slot You can load special print media into this slot one sheet at a time. Use the manual feed slot to print or copy on Ledger, A3, Legal, Letter, A4, Executive, A5, A6, envelopes, Photo (4 ...
Loading paper Open the manual feed slot cover. Slide the manual feed slot paper guides to match the width of the paper you are going to use. NOTE The paper mark (1) in portrait orientation is on the right side of the manual feed slot, and the mark (2) in landscape orientation is on the left side of it.
Chapter 2 Put only one sheet of paper in the IMPORTANT manual feed slot with the side to be • DO NOT put more than one sheet of paper printed on face up. in the manual feed slot at any one time. ...
Loading paper If the data does not fit on one sheet, the NOTE Touchscreen will prompt you to load • DO NOT press the paper guides too tightly another sheet of paper. Place another against the paper. Doing this may cause sheet of paper in the manual feed slot, the paper to fold.
Chapter 2 Unprintable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on. ®...
Letter, Legal, Ledger, A4, A5, A3, Paper Size and Type Executive and 4" 6" (10 15 cm) and two (MFC-J4310DW and sizes for printing faxes: Letter or A4. When MFC-J4410DW) you change the size of paper you load in the...
Chapter 2 Paper Size and Type If you press Tray #2, set the paper size you want to set. (MFC-J4610DW) Press Paper Size. To get the best print quality, set the machine Press s or t to display the paper for the type of paper you are using.
Tray #2 is set to a different paper size that menu. is more appropriate for the received faxes. (MFC-J4310DW and MFC-J4410DW: Both trays are using the same size paper See Paper Type on page 27.) and Tray #1 is not set to use plain paper.
Chapter 2 Recommended print media IMPORTANT DO NOT use the following kinds of paper: To get the best print quality, we suggest using • Damaged, curled, wrinkled, or Brother paper. (See the table below.) irregularly shaped We recommend using “3M Transparency Film”...
Loading paper Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Copy Photo Printer Capture 11 17 in. (279.4 431.8 mm) Cut-Sheet Ledger – 8 1/2 11 in. (215.9 279.4 mm) Yes Letter 11.7 ...
Chapter 2 Paper orientation and capacity of the paper trays Paper size Paper types No. of sheets Paper Tray #1 <Landscape> Plain Paper Letter, Executive, A4 Inkjet Paper <Portrait> Glossy Paper, Photo A5, A6, Photo, Photo L, Photo 2L, Index Card, Postcard Index card, Envelopes (Com-10, DL, Monarch) Envelopes, Transparencies...
Loading paper Paper orientation using User Defined as the Paper Size in the printer driver User Defined Size Paper Orientation When both of the following conditions are satisfied: Landscape Width: 5 in. – 8.5 in. (127.0 mm – 215.9 mm) ...
Loading documents How to load How to load documents documents IMPORTANT • DO NOT pull on the document while it is feeding. You can send a fax, make copies, and scan from the ADF (automatic document feeder) • DO NOT use paper that is curled, and from the scanner glass.
Loading documents Adjust the paper guides (1) to fit the Lift the document cover. width of your document. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. Place your document face down, top edge first in the ADF underneath the guides until you feel it touch the feed...
Chapter 3 Unscannable area The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. Usage Document Top (1) Left (2) Size Bottom (3) Right (4) Letter 0.12 in. 0.16 in. (3 mm) (4 mm) Legal 0.12 in.
Sending a fax How to send a fax You can change the following fax-sending settings. Press Options. Press s or t to scroll through the fax The following steps show how to send a fax. settings. When the setting you want is displayed, press it and choose your new Do one of the following to load your option.
Chapter 4 Stop faxing Enter the fax number. Using the dial pad To stop faxing, press Using (Address) Setting scanner glass size Address Book for faxing Using (History) When documents are A4 size, you need to Outgoing set the Scan Size to A4. If you do not, the bottom portion of the faxes will be missing.
Sending a fax Color fax transmission Transmission Verification Report Your machine can send a color fax to machines that support this feature. You can use the Transmission Verification Report as proof that you sent a fax. This Color faxes cannot be stored in the machine’s report lists the sender’s name or fax number, memory.
Chapter 4 Press s or t to display On, On+Image, Off or Off+Image, and then press the option you want to set. Press NOTE • If you choose On+Image or Off+Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off.
Receiving a fax Receive Modes Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
Chapter 5 To set the Receive Mode, follow the instructions below: Press (Settings). Press s or t on the Touchpanel to display Initial Setup. Press Initial Setup. Press s or t to display Receive Mode. Press Receive Mode. NOTE If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Turning off Distinctive Ring on page 49.) Press s or t to display Fax Only, Fax/Tel, External TAD or Manual, and then press the option you want to set.
Receiving a fax Using Receive Modes Manual Manual mode turns off all automatic Some Receive Modes answer automatically answering functions unless you are using the (Fax Only and Fax/Tel). You may want to Distinctive Ring feature. change the Ring Delay before using these modes.
Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone The Ring Delay sets the number of times the ring. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.
Receiving a fax Press s or t to display NOTE Easy Receive. Even if the caller hangs up during the pseudo/double-ringing, the machine will Press Easy Receive. continue to ring for the set time. Press On (or Off). Easy Receive Press If Easy Receive is On: The machine can receive a fax automatically,...
Telephone services and external devices Telephone services To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following: Your machine supports the Caller ID and Get the Distinctive Ring service from your Distinctive Ring subscriber telephone telephone company.
Telephone services and external devices Distinctive Ring Do you have Voice Mail? If you have Voice Mail on the telephone line Distinctive Ring is a function of your Brother that you will install your new machine on, machine that allows a person with one line to there is a strong possibility that Voice Mail receive fax and voice calls through two and the machine will conflict with each other...
Chapter 6 Press Miscellaneous. NOTE Ring Pattern #1 is often called Short-Short Press Distinctive. and is the most commonly used. If the ring pattern you received is not on Do one of the following: this chart, call your telephone company ...
Telephone services and external devices Voice over Internet Protocol Turning off Distinctive Ring (VoIP) Press (Settings). VoIP is a type of phone system that uses an Internet connection instead of a traditional Press s or t on the Touchpanel to telephone line.
Chapter 6 Connecting an external NOTE TAD (telephone • If you do not receive all your faxes, shorten the Ring Delay setting on your answering device) external TAD. • If you subscribe to your telephone You may choose to connect an external company's Distinctive Ring service: answering device.
Telephone services and external devices Lift the scanner cover to release the IMPORTANT lock. Gently push the scanner cover DO NOT connect a TAD elsewhere on the support down and close the scanner same telephone line. cover using both hands. Set your external TAD to four rings or Connections less.
Chapter 6 External and extension Multi-line connections (PBX) telephones We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system, we suggest Connecting an external or you ask the installer to connect the unit to the extension telephone last line on the system.
Telephone services and external devices Using external and extension Using a non-Brother cordless telephones external telephone Using extension telephones If your non-Brother cordless telephone is connected to the EXT. jack inside the If you answer a fax call at an extension machine and you typically carry the cordless telephone, you can make your machine handset elsewhere, it is easier to answer...
Chapter 6 Changing the remote codes NOTE The preset Fax Receive Code is l 5 1. The • If you are always disconnected when preset Telephone Answer Code is # 5 1. If accessing your external TAD remotely, try you want to, you can replace them with your changing the Fax Receive Code and own codes.
Dialing and storing numbers How to dial NOTE If the Touchscreen shows Not Registered when you enter a Manual dialing Speed Dial number it means a number has not been stored at this location. Load your document. To send a fax, press Send a fax and go to step f.
Chapter 7 Storing numbers Do one of the following: Enter the name (up to 16 characters) using the keyboard on the You can set up your machine to do the Touchscreen. following types of easy dialing: Speed Dial and Groups for broadcasting faxes. When Press OK.
Dialing and storing numbers Press the number you want to change. NOTE If the 2-digit Speed Dial location you Do one of the following: choose is already taken, the OK button on If you want to change the name, the Touchscreen will not work.
Making copies How to copy Copy options The following steps show the basic copy You can change the following copy settings. operation. Press Copy and then press Options. Press s or t on the Touchpanel to scroll through Do one of the following to load your the copy settings.
Making copies Paper Type Paper Size If you are copying on special paper, set the If you are copying on paper other than Letter machine for the type of paper you are using to size, you will need to change the Paper Size get the best print quality.
Chapter 8 Tray Select (MFC-J4610DW) You can change the tray temporarily for the next copy. To change the default tray setting see Tray use in Copy mode (MFC-J4610DW) on page 28. Load your document. Press (Copy). Enter the number of copies you want. Press Options.
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive PhotoCapture Center™ operations (PHOTO mode) Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash memory drive.
Chapter 9 Getting started Open the media slot cover. Firmly put a memory card or USB Flash memory drive into the correct slot. 1 USB Flash memory drive IMPORTANT The USB direct interface supports only a USB Flash memory drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage standard.
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive IMPORTANT • DO NOT insert a Memory Stick Duo™ into the lower SD slot. Doing this may cause damage to the machine. • DO NOT insert more than one media card in the machine at the same time. Doing this may cause damage to the machine.
Chapter 9 Print Images PhotoCapture Center™ print settings View Photos You can change the print settings for the next You can preview your photos on the printing. Touchscreen before you print them. If your These settings are temporary, and the photos are large files there may be a delay machine returns to its default settings before each photo is displayed.
PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive How to scan to a Press Options. Do one or more of the following: memory card or USB To change the scan type, press Flash memory drive s or t to display Scan Type.
How to print from a computer Printing a document The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver. (See Software User’s Guide: Printing ® (Windows (See Software User’s Guide: Printing and Faxing (Macintosh).) Install the Brother printer driver from the CD-ROM.
How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Configure the machine with a TCP/IP address if network scanning does not work.
Chapter 11 Scanning a document as a PDF file using ® ControlCenter4 (Windows (For detailed information, see Software User’s Guide: Scanning.) NOTE The screens on your PC may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often.
How to scan to a computer Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document.
Chapter 11 Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
How to scan to a computer How to change the machine’s Scan mode settings for PDF scanning ® You can change your machine’s Scan mode settings using ControlCenter4. (Windows Open ControlCenter4 by clicking /All Programs/Brother/MFC-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model pull-down list.
Chapter 11 Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
How to scan to a computer How to scan a document as a PDF file using the Touchscreen Load your document. (See How to load documents on page 34.) Press (Scan). Press s or t on the Touchpanel to display Scan to File. Press Scan to File.
Routine maintenance Replacing the ink IMPORTANT cartridges Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly Your machine is equipped with an ink dot recommend that you continue to use only counter.
Routine maintenance Press the lock release lever as shown to Turn the green release lever on the release the cartridge color indicated on orange protective packing (1) the Touchscreen. Remove the cartridge counterclockwise until it clicks to release from the machine. the vacuum seal.
Each color has its own correct position. NOTE Insert the ink cartridge in the direction of • If you replaced an ink cartridge, for the arrow on the label. example Black, the Touchscreen may ask you to verify that it was a brand new one (for example, Did You Change Black).
Routine maintenance Cleaning and checking NOTE the machine In addition to cleaning the scanner glass and glass strip with a non-flammable glass cleaner, run your fingertip over the glass Cleaning the scanner to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area.
Cleaning the print head NOTE • If you clean the print head at least five To maintain good print quality, the machine times and the print has not improved, try will automatically clean the print head when installing a new Genuine Brother Brand needed.
Routine maintenance The Touchscreen asks you if the print IMPORTANT quality is OK. DO NOT touch the print head. Touching Do one of the following: the print head may cause permanent If all lines are clear and visible, press damage and may void the print head's Yes to finish the Print Quality check warranty.
Checking the print alignment For the “B” pattern, press the number of the test print that has the least visible vertical stripes (1-9). If your printed text becomes blurred or images become faded, you may need to For the “C” pattern, press the number of adjust the print alignment after transporting the test print that has the least visible the machine.
Troubleshooting If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Copying problems: Copying Difficulties on page 112 Scanning problems: Scanning Difficulties on page 112 PhotoCapture Center™ Difficulties on page 112 Software and Network problems: Software Difficulties on page 113 Network Difficulties on page 113 Data entry difficulties on page 114...
Troubleshooting Error and Maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
Error Message Cause Action One or more of the color ink cartridges Replace the ink cartridges. (See B&W Print Only have reached the end of their life. Replacing the ink cartridges Replace Ink on page 74.) You can use the machine in black &...
Troubleshooting Error Message Cause Action One or more of the ink cartridges have Replace the ink cartridges. (See Cannot Print reached the end of their life. The Replacing the ink cartridges Replace Ink machine will stop all print operations. on page 74.) While memory is available, black &...
Error Message Cause Action A hub or USB Flash memory drive with Hubs, including USB Flash memory Hub is Unusable. hub has been connected to the USB drives that have a built-in hub, are not direct interface. supported. Unplug the device from the USB direct interface.
Troubleshooting Error Message Cause Action One or more of the ink cartridges are Order a new ink cartridge. You can Ink low near the end of their life. If one of the continue printing until the color ink cartridges is near the end of Touchscreen shows Cannot Print.
Error Message Cause Action (MFC-J4310DW and The machine is out of paper or the Do one of the following: MFC-J4410DW) paper is not correctly loaded in the Refill the paper in the paper tray, paper tray. and then press OK on the No Paper Fed Touchscreen.
Troubleshooting Error Message Cause Action The machine's memory is full. If a copy operation is in process: Out of Memory Press and wait until the other operations in progress finish, and then try again. The memory card or USB Flash Press memory drive you are using does not Delete unused files from your memory...
Error Message Cause Action The paper tray is not completely Slowly push the paper tray completely Paper tray not inserted. into the machine. detected. Please put the paper tray Paper or a foreign object has Pull the paper tray out of the machine, firmly back in the prevented the paper tray from being and remove the jammed paper or...
Troubleshooting Error Message Cause Action (MFC-J4310DW and The paper size setting does not match 1 Make sure the paper size you MFC-J4410DW) the size of paper in the tray. choose matches the size of paper in the tray. The paper orientation is not correct for Wrong Paper the paper size.
Error animation Do one of the following: If the Touchscreen shows No Data, Error animations display step-by-step there are no faxes left in the instructions when paper gets jammed. You machine's memory. can read the steps at your own pace by Press pressing t to see the next step and s to go back a step.
Troubleshooting Document jam Transferring the Fax Journal report to another fax machine (MFC-J4410DW and If you have not set up your Station ID, you MFC-J4610DW) cannot enter fax transfer mode. (See Quick Setup Guide: Set your Station ID.) Documents can jam in the ADF unit if they are not inserted or fed correctly, or if they are too Press to interrupt the error.
Document is jammed inside the ADF Removing small documents jammed unit in the ADF Take any paper that is not jammed out Lift the document cover. of the ADF. Insert a piece of stiff paper, such as Lift the document cover. cardstock, into the ADF to push any small paper scraps through.
Troubleshooting Printer jam or paper jam Lift the Jam Clear Flap, and then remove the jammed paper. Take out the jammed paper depending on where it is jammed in the machine. Paper is jammed in the front of the machine If the Touchscreen shows Paper Jam [Front], follow these steps: Unplug the machine from the AC power...
Open the inside cover (1). NOTE Make sure you pull out the paper support until it clicks. Re-connect the power cord. NOTE If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 100.) Paper is jammed in the back of the Use both hands to pull the jammed...
Troubleshooting Paper is jammed in the front and back Pull out the jammed paper (1). (MFC-J4310DW and MFC-J4410DW) of the machine If the Touchscreen shows PaperJam Front,Rear, follow these steps: Unplug the machine from the AC power outlet. (MFC-J4310DW and MFC-J4410DW) Pull the paper tray (1) completely out of the machine.
Lift the Jam Clear Flap, and then Open the Jam Clear Cover (1) at the remove the jammed paper. back of the machine. Open the inside cover (1). Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper.
Make sure that jammed paper is not left in the corners of the machine (2) and (3). (MFC-J4310DW and MFC-J4410DW) Put the paper tray firmly back in the machine. IMPORTANT • If the paper is jammed under the print...
Additional paper jam clear operations Lift the scanner cover (1) to release the lock. Gently push the scanner cover Place your hands in the finger holds on support down (2) and close the scanner each side of the machine to lift the cover (3) using both hands.
Troubleshooting Open the manual feed slot cover. Place your hands in the finger holds on each side of the machine to lift the scanner cover into the open position. Make sure that a piece of paper is not still jammed inside the machine. Lift the scanner cover to release the lock.
If you are having difficulty with your machine IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips.
Troubleshooting Printing Difficulties Difficulty Suggestions No printout. Check that the correct printer driver has been installed and chosen. Check to see if the Touchscreen is showing an error message. (See Error and Maintenance messages on page 83.) Make sure that the machine is online. ®...
Printing Difficulties (continued) Difficulty Suggestions Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer ® driver Advanced tab (Windows ) or Color Settings (Macintosh).
Troubleshooting Print Quality Difficulties (continued) Difficulty Suggestions White horizontal lines appear in text Clean the print head. (See Cleaning the print head on page 78.) or graphics. Make sure you are using Genuine Brother Innobella™ Ink. Try using the recommended types of paper. (See Acceptable paper and other print media on page 29.) To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine or leaving...
Print Quality Difficulties (continued) Difficulty Suggestions Ink is smudged or running when Be sure to check the front and back of the paper. Place the glossy surface (printing using glossy photo paper. surface) face down. (See Paper Type on page 27.) If you use glossy photo paper, make sure that the paper type setting is correct.
Troubleshooting Paper Handling Difficulties Difficulties Suggestions The machine does not feed paper. Make sure the Jam Clear Cover at the back of the machine is closed. If the Touchscreen shows the Paper Jam message and you still have a problem, see Error and Maintenance messages on page 83.
(MFC-J4310DW and MFC-J4410DW: See Paper Size on page 27.) (MFC-J4610DW: See Paper Size and Type (MFC-J4610DW) on page 28.) Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced incoming fax.)
Troubleshooting Receiving Faxes Difficulty Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook in Fax mode. If you hear static or interference on your fax line, contact your local telephone provider. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine.
Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Connecting an external TAD (telephone answering device) on page 50.) Plug the telephone line cord directly from the wall telephone jack into the LINE jack inside the machine.
Troubleshooting Sending Faxes (continued) Difficulty Suggestions Transmission Verification Report There is probably temporary noise or static on the line. Try sending the fax again. says “RESULT:NG”. If you send a PC FAX message and get “RESULT:NG” on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive (See Advanced User’s Guide: Turning off Memory Receive operations.), print fax messages from the machine’s memory (See Advanced User’s Guide: Printing a fax from the memory.), or cancel a...
Copying Difficulties Difficulty Suggestions Cannot make a copy. Contact your administrator to check your Secure Function Lock Settings. Vertical black lines or streaks Black vertical lines on copies are typically caused by dirt or correction fluid on the appear in copies. glass strip.
Troubleshooting PhotoCapture Center™ Difficulties (continued) Difficulty Suggestions Part of my photo is missing when Make sure that Borderless printing and Cropping are turned off. (See Advanced printed. User’s Guide: Borderless printing and Cropping.) Software Difficulties Difficulty Suggestions Cannot install software or print. ®...
Network Difficulties (continued) Difficulty Suggestions The Brother software cannot be ® (Windows installed. If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.
Troubleshooting Dial Tone Telephone line interference / VoIP Setting the dial tone to Detection will shorten the dial detect pause. If you are having problems sending or receiving a fax due to possible interference Press (Settings). on the telephone line, we recommend that you change the modem speed to minimize Press s or t on the Touchpanel to errors in fax operations.
Machine Information History (Caller ID history and Outgoing Call) Checking the serial number Faxes in memory 3 All Settings You can see the machine’s serial number on You can restore all settings to their factory the Touchscreen. settings. Brother strongly recommends performing Press (Settings).
Settings and features tables Using the Settings Memory Storage Tables Even if there is a power failure, you will not lose the options you have chosen in the Your machine’s Touchscreen LCD is easy to Settings tables. Temporary settings (such as set up and operate.
Settings tables The Settings tables will help you understand the settings selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. (Settings) Level1 Level2 Level3 Options Descriptions Page — Lets you quickly and Shortcut Copy Quality...
— Lets you check the Ink Volume available ink volume. — Sets the type of paper in Paper Type Plain Paper* (MFC-J4310DW the paper tray. Inkjet Paper MFC-J4410DW) Brother BP71 Other Glossy Transparency — Sets the size of paper in...
Level1 Level2 Level3 Options Descriptions Page Sets the type of paper in General Setup Tray Setting Tray #1 Paper Type (MFC-J4610DW) (Options) paper tray #1. (Continued) Plain Paper* Inkjet Paper Brother BP71 Other Glossy Transparency Sets the size of paper in Paper Size (Options) paper tray #1.
Settings and features tables Level1 Level2 Level3 Options Descriptions Page Adjusts the ring volume. See General Setup Volume Ring (Continued) Med* High Adjusts the volume of Beep the sounds when you Low* press the Touchscreen or Touchpanel. High Adjusts the speaker Speaker volume.
Level1 Level2 Level3 Options Descriptions Page Sets the number of rings Setup Receive Ring Delay before the machine answers in Fax Only or Fax/Tel mode. Sets the length of the F/T Ring Time 20Secs* pseudo/double-ring time 30Secs in Fax/Tel mode. 40Secs 70Secs Receives fax messages...
Settings and features tables Level1 Level2 Level3 Options Descriptions Page You can store Speed Setup Set Speed Dial Add Number Dial numbers, so you AddressBook (Continued) can dial by pressing only Add Number from a few buttons on the History Touchscreen.
Level1 Level2 Level3 Options Descriptions Page Uses the telephone Miscellaneous Distinctive Distinctive (Options) company's Distinctive (Continued) Ring subscriber service Off* to register the ring pattern with the machine. Ring Pattern (Options) View or print a list of the Caller ID Area Code last 30 Caller IDs stored (USA only)
Settings and features tables Network settings Level1 Level2 Level3 Level4 Options Descriptions Page Choose the Network Wired LAN TCP/IP BOOT Method Auto* BOOT method Static that best suits your needs. RARP BOOTP DHCP [000-255]. Enter the IP IP Address address. [000-255].
Level1 Level2 Level3 Level4 Options Descriptions Page Enable or disable Network Wired LAN TCP/IP IPv6 the IPv6 protocol. (Continued) (Continued) (Continued) Off* If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. — Chooses the Ethernet Auto* Ethernet link 100B-FD...
Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page Specifies the IP Network WLAN TCP/IP WINS Server (Primary) address of the 000.000.000.000 (Continued) (Continued) (Continued) primary or (Secondary) secondary WINS 000.000.000.000 server. Specifies the IP DNS Server (Primary) address of the 000.000.000.000 primary or...
Level1 Level2 Level3 Level4 Options Descriptions Page You can see the Network WLAN WLAN Status Status Active(11b) wireless network (Continued) (Continued) Active(11g) status. Active(11n) AOSS Active Connection Fail — You can see the Signal current wireless network signal strength. — You can see the SSID current SSID.
Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page — You can see the Network Wi-Fi Direct Device Device Name See . device name of Information (Continued) (Continued) your machine. — Shows SSID of SSID Group Owner. When the machine is not connected, Touchscreen...
Level1 Level2 Level3 Level4 Options Descriptions Page Email Address — — Enter the mail Network Email/IFax address. (Up to (Continued) (Available after 60 characters) IFAX is downloaded) Enter the SMTP Setup Server SMTP Server Name (Up to 30 server address. characters) IP Address [000-255].
Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page Automatically Network Email/IFax Setup Mail Auto Polling checks the POP3 (Continued) (Available after server for new IFAX is messages. downloaded) (When On Sets the interval (Continued) chosen) for checking for new messages Poll Frequency on the POP3...
Level1 Level2 Level3 Level4 Options Descriptions Page Relays a Network Email/IFax Setup Relay Rly Broadcast On document to (Continued) (Available after Off* another fax IFAX is machine over the downloaded) Internet. (Continued) — Registers the Relay Domain Domain name. Prints the Relay Relay Report Broadcast Off*...
Settings and features tables (Settings) (continued) Level1 Level2 Level3 Options Descriptions Page — — Prints these lists and Print Reports Transmission reports. — Address Book Alphabetical Order Numerical Order — — Fax Journal — — User Settings — — Network Config —...
Level1 Level2 Level3 Options Descriptions Page Resets the print server Initial Setup Reset Network back to its factory default (Continued) settings, such as the password and IP address information. Deletes all stored Address&Fax Speed Dial numbers and faxes, restores the Station ID, Speed Dial List, Transmission Verification Report and...
Settings and features tables Features tables (Fax) Level1 Level2 Level3 Options Descriptions Page — You can choose a number History Outgoing Send a fax from the Outgoing Call More Add to Address history and then send a Book fax to it, add it to the Delete Address Book, or delete —...
Level1 Level2 Level3 Options Descriptions Page — Sets the time of day in Options Delayed Fax 24-hour format that the (Continued) Off* delayed faxes will be sent. — Combines delayed faxes Batch TX to the same fax number at Off* the same time of day into one transmission.
Settings and features tables Level1 Level2 Level3 Options Descriptions Page Set New Default — You can save your fax Options settings. (Continued) — You can restore all Factory Reset settings back to the factory settings. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.
(Copy) Level1 Level2 Level3 Options Descriptions Page — — — Lets you make a black & Black Start white or gray scale copy. — — — Lets you make a color Color Start copy. — Choose the Copy Options Quality Normal* resolution for the next Best...
100%* You can choose the Enlarge 198% 4"x6"iA4 enlargement ratio for the 186% 4"x6"iLTR next copy. 130% LTRiLGR 104% EXEiLTR (MFC-J4310DW) You can choose the Reduce reduction ratio for the next 97% LTRiA4 copy. 93% A4iLTR 85% LTRiEXE 46% LTRi4"x6"...
Level1 Level2 Level3 Options Descriptions Page — You can make N in 1, 2 in Options Page Layout Off(1in1)* 1 ID, or Poster copies. (Continued) 2in1(P) 2in1(L) 2in1(ID) 4in1(P) 4in1(L) Poster (2x1) Poster (2x2) Poster (3x3) — You can choose the 2-sided Copy Off* 2-sided print settings.
Settings and features tables (Scan) Level1 Level2 Level3 Options Descriptions Page — Start scanning. Scan to File Start (For more Configure the detailed Options information, see settings. the Options (for Scan to File, Scan to email Scan to Image) in the following table.) —...
Level1 Level2 Level3 Options Descriptions Page — Start scanning. Scan to OCR Start (Available after (For more Configure the detailed Options Presto! information, see settings. PageManager is the Options (for downloaded for Scan to OCR) in Macintosh users. the following See Accessing table.) Brother Support...
Settings and features tables Options (for Scan to File, Scan to email and Scan to Image) Level1 Level2 Options1 Descriptions Page If you want to use the Options Set with TouchPanel Off (Set with Touchscreen to change the Computer)* machine’s settings, choose On. The settings below will appear when On is selected in Set with TouchPanel.
Options (for Scan to Media) Level1 Level2 Options1 Descriptions Page You can choose the scan type Options Scan Type Color* for your document. Black and White You can choose the scan Resolution 100 dpi resolution for your document. 200 dpi* 300 dpi 600 dpi Auto...
Settings and features tables Options (for Scan to E-mail Server) NOTE This feature is available after IFAX is downloaded. Level1 Level2 Options1 Descriptions Page You can choose the scan type Options Scan Type Color* for your document. Black and White You can choose the scan Resolution 100 dpi...
Options (for Scan to OCR) Level1 Level2 Options1 Descriptions Page If you want to use the Options Set with TouchPanel Off (Set with Touchscreen to change the Computer)* machine’s settings, choose On. The settings below will appear when On is selected in Set with TouchPanel. You can choose the scan type Scan Type Color...
Settings and features tables (Photo) Level1 Level2 Level3 Options Descriptions Page — You can print your chosen View Photos Start photos. For more You can adjust your Options information, see photos with the options. the Options in the following table. —...
Options (for Photo) Option1 Option2 Option3 Option4 Descriptions Page — — Choose the print quality. Print Quality Normal (Does not appear Photo* when DPOF Print is chosen.) — — Choose the paper type. Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy* —...
Settings and features tables Option1 Option2 Option3 Option4 Descriptions Page Adjusts the hue of the Color Enhance White Balance white areas. Off* Enhances the detail of the Sharpness image. Adjusts the total amount Color Density of color in the image. —...
(Web) Level1 Level2 Level3 Options Descriptions Page PICASA Web — — Lets you connect the See . Albums™ Brother machine to an Internet service. GOOGLE — — DOCS™ Web services may have been added and/or service — — ® FLICKR names may have been Facebook™...
Settings and features tables (Wi-Fi Setup) NOTE ® After the Wi-Fi is set up, you cannot change the settings from your Home screen. Change the settings for Wi-Fi in the Settings screen. Level1 Level2 Level3 Options Descriptions Page — — You can manually Setup Wizard configure your print server...
Entering Text When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle between letters, numbers and special characters. Inserting spaces To enter a space, press to choose special characters, then press the space button Or, you can press c twice to move the cursor.
(MFC-J4410DW and MFC-J4610DW) When using the ADF, single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern. (MFC-J4310DW) When single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern. Measured according to IEC 62301 Edition 2.0. Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and...
Dimensions (MFC-J4310DW) (MFC-J4410DW) 10.8 in. 6.4 in. (274 mm) 7.3 in. (163 mm) (186 mm) 18.9 in. 18.9 in. (480 mm) (480 mm) 19.3 in. (490 mm) 11.4 in. 11.4 in. (290 mm) (290 mm) 19 in. 19 in. (483 mm)
Specifications Weight (MFC-J4310DW) 17.6 lb (8.0 kg) (MFC-J4410DW) 20.3 lb (9.2 kg) (MFC-J4610DW) 24.3 lb (11.0 kg) Noise Operating: 50 dB(A) (Average) 50 to 95 F (10 to 35 C) Temperature Operating: 68 to 91 F (20 to 33 C)
Print media Paper Input Paper Tray #1 Paper Type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper and Transparency Paper Size (Landscape) Letter, Executive, A4 (Portrait) A5, A6, Envelopes (Com-10, DL, Monarch), Photo 4" 6", Photo L 3.5" 5", Photo 2L 5" 7" and Index card 5" 8" Width: 3.5 in.
Specifications Paper Input Manual Feed Slot (Continued) Paper Type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper and Transparency Paper Size (Landscape) Letter, Executive, A4 (Portrait) Ledger, A3, Legal, A5, A6, Envelopes (Com-10, DL, Monarch, C5), Photo 4" 6", Photo L 3.5" 5", Photo 2L 5" 7" and Index card 5"...
Specifications Copy Color/Black Yes/Yes 8.26 in. (210 mm) Copy Width Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200 1200 dpi Resolution 2-sided Paper Type: Plain paper Paper Size: Letter, A4, A5, Executive When copying on Letter size paper.
Specifications PictBridge Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface...
Scanner Color/Black Yes/Yes TWAIN Compliant ® ® ® Yes (Windows /Windows Vista /Windows (Mac OS X v10.5.8, 10.6.x, 10.7.x WIA Compliant ® ® ® Yes (Windows /Windows Vista /Windows ICA Compliant Yes (Mac OS X v10.6.x, 10.7.x) Color Depth 48 bit color Processing (Input) 24 bit color Processing (Output) / 256 levels per color Gray Scale 16 bit color Processing (Input)
Interfaces Use a USB 2.0 interface cable that is no longer than 6 feet (2 m). Use an Ethernet UTP cable category 5 or greater. Wireless LAN IEEE 802.11b/g/n (Infrastructure Mode/Ad-hoc Mode) IEEE 802.11g/n (Wi-Fi Direct™) Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface.
Specifications Network NOTE For more information about the Network specifications, see the Network User’s Guide. You can connect your machine to a network for Network Printing, Network Scanning, PC Fax ® Send, PC Fax Receive (Windows only), Remote Setup, and access photos from PhotoCapture Center™...
Computer requirements SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Hard Disk Space PC Interface to install Computer Platform & Processor 10/100 Operating System Version Wireless Base-TX 802.11b/g/n Drivers Applications (Ethernet) Printing 32bit (x86) 150 MB 1 GB ® ® Windows Windows or 64bit Operating Home...
Specifications Consumable items The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Starter ink cartridges are in the box. The first time you install the ink Cartridge cartridges the machine will use extra ink to fill the ink delivery tubes.
Index Copy paper size ..........59 paper type ..........59 Accessories and supplies ......ii Shortcuts ........10 Address Book tray use ..........28 Groups using ADF ..........34 changing ..........57 using scanner glass ......35 Speed Dial Cordless telephone (non-Brother) ... 53 changing ..........57 Custom Ringing ........
Unable to Clean ........90 Unable to Init.........90 Unable to Print ........90 Help Unable to Scan ........90 Features tables ........135 Wrong Paper .........91 Settings tables ........118 Wrong Tray Setting .......91 Touchscreen messages ..... 117 Extension telephone, using ......53 External telephone, connecting ....52 Ident-A-Call ..........
Paper ........29 Receive Mode capacity .......... 32 External TAD ........41 loading ........13 Fax Only ..........41 loading envelopes and postcards ..16 Fax/Tel ..........41 loading Photo and Manual ..........41 Photo L paper ........ 19 Redial/Pause ........... 55 printable area ........26 Remote Setup size ............27...
TAD (telephone answering device), Warranties are in the box external ..........41 Notice-Disclaimer ........iv ® connecting ........50 Windows Receive Mode ........41 See Software User's Guide. recording OGM ........51 Wireless Network Teen Ring ..........46 See Quick Setup Guide and Network Telephone line User's Guide.
Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.