Product Warranty - Advantech ADAM-6542 Manual

Product Warranty

Advantech warrants to you, the original purchaser, that each of its products
will be free from defects in materials and workmanship for two years from
the date of purchase.
This warranty does not apply to any products which have been repaired or
altered by other than repair personnel authorized by Advantech, or which
have been subject to misuse, abuse, accident or improper installation. Ad-
vantech assumes no liability as a consequence of such events under the
terms of this Warranty.
Because of Advantech's high quality-control standards and rigorous test-
ing, most of our customers never need to use our repair service. If an Advan-
tech product ever does prove defective, it will be repaired or replaced at no
charge during the warranty period. For out-of-warranty repairs, you will be
billed according to the cost of replacement materials, service time and
freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered (e.g. type of
PC, CPU speed, Advantech products used, other hardware and software
used etc.). Note anything abnormal and list any on-screen messages you
get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual,
product, and any helpful information readily available.
3. If your product is diagnosed as defective, you have to request an RMA
number. When requesting an RMA (Return Material Authorization) num-
ber, please access ADVANTECH's RMA website: http://
www.advantech.com.tw/rma. If the web sever is shut down, please con-
tact our office directly. You should fill in the "Problem Repair
Form",describing in detail the application environment, configuration,
and problems encountered. Note that error descriptions such as "does not
work" and "failure" are so general that we are then required to apply our
internal standard repair process.
4. Carefully pack the defective product, a completely filled-out Repair and
Replacement Order Card and a photocopy of dated proof of purchase
(such as your sales receipt) in a shippable container. A product returned
without dated proof of purchase is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it
prepaid to your dealer.
ADAM-6542 manual