Travis Industries 564 TRV GSR2 Owner's Manual

Gas fireplace

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WARNING:
If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the gas supplier.
A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed for the protection of children
and other at-risk individuals.
This appliance may be installed in an aftermarket, permanently located, manufactured home
(USA only) or mobile home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. A conversion
kit is supplied with the appliance.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
Travis Industries, Inc.
 Copyright 2015, T.I.
564 Cleanface (SS)
GSR2 Fireplace
Owner's Manual
HOT GLASS WILL CAUSE
BURNS
DO NOT TOUCH GLASS
UNTIL COOLED
NEVER ALLOW CHILDREN
TO TOUCH GLASS
12521 Harbour Reach Dr., Mukilteo, WA 98275
$10.00
 Built-In Direct Vent
 Natural Gas or Propane
 Residential or Mobile
4141209
Tested and Listed by
ANSI Z21.88-2014
CSA 2.33-2014
Fireplace
Home
www.travisproducts.com
100-01379

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Do you have a question about the 564 TRV GSR2 and is the answer not in the manual?

Questions and answers

Steven D Layne
May 13, 2025

The remote looks to be totally operational but will not ignite the unit. Sliding the internal switch to ON the unit will ignite.

1 comments:
Mr. Anderson
May 21, 2025

If the Travis Industries 564 TRV GSR2 remote is operational but does not ignite the unit, possible issues include:

- The thermostat is disconnected or set too low.
- There is no propane in the tank.
- The fireplace is not getting electricity (check the breaker switch).
- The battery box switch is turned to "OFF" (set it to "ON").
- The power backup batteries are low (replace the 4 AA batteries).

This answer is automatically generated

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Summary of Contents for Travis Industries 564 TRV GSR2

  • Page 1 This appliance is only for use with the type of gas indicated on the rating plate. A conversion kit is supplied with the appliance. INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference. Travis Industries, Inc. 12521 Harbour Reach Dr., Mukilteo, WA 98275 www.travisproducts.com  Copyright 2015, T.I.
  • Page 2: Introduction

    Introduction Introduction We welcome you as a new owner of a 564 TRV GSR2 gas fireplace. This manual details operation and maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your heater and save the manual for future reference.
  • Page 3: Table Of Contents

    Heating Specifications Natural Gas Propane Approximate Heating Capacity (in square feet)* Up to 950 Up to 950 Maximum BTU Input Per Hour 20,500 20,500 Heating capacity will vary with floor plan, insulation, and outside temperature. © Travis Industries 4141209 100-01379...
  • Page 4 Immediately call a qualified vicinity of this heater. service technician to inspect the appliance and to replace any part of the control system and any gas control that has been under water. © Travis Industries 4141209 100-01379...
  • Page 5 If the fiber logs become damaged, replace with Travis Industries media. Children and adults should be Travis Industries, Inc. grants alerted to the hazards of high no warranty, implied or stated, surface temperature and should for the installation or...
  • Page 6: Before You Begin

    Turn off the main gas supply to the appliance during appliance installation or maintenance. During appliance installation or maintenance or in case of remote control malfunction turn off the main gas supply. © Travis Industries 4141209 100-01379...
  • Page 7: Remote Set-Up

    TO THE APPLIANCE then press the PRG (Program) button for 10 seconds. The pilot will start to spark repeatedly, signifying all system memory has been cleared. The system will return to its original configuration: a remote will need to be synchronized; and, the system will operate under continuous pilot mode. © Travis Industries 4141209 100-01379...
  • Page 8: Location Of Controls

    If you wish to adjust the mode settings use the transmitter mode button to adjust the settings (see “Mode Controls” on page 12). The thermostat and burner on/off operating functions will not work on the transmitter. © Travis Industries 4141209 100-01379...
  • Page 9: Starting The Fireplace For The First Time

    IPI/CPI. NOTE: This icon appears when the appliance is in CPI mode. Press the "UP" button Press the "DOWN" button to activate CPI mode. to activate IPI mode. Figure 4 © Travis Industries 4141209 100-01379...
  • Page 10: Remote Operation

    NOTE: When the batteries start to get low, the IFC will beep twice whenever a button is pressed. When the batteries are nearly depleted, the IFC will no longer beep. See “IFC Batteries” on page 14). © Travis Industries 4141209...
  • Page 11: Manual On-Off / Smart Thermostat / Standard Thermostat

    Use the up or appear here. down buttons to adjust the target temperature. Figure 9 NOTE: If the transmitter batteries go dead while in thermostat setting (standard or smart), the appliance will shut off after approximately 24 hours. © Travis Industries 4141209 100-01379...
  • Page 12: Mode Controls (Flame, Blower, Light, Comfort Control)

    When in Manual Mode the blower will remain on, even if the burner is turned off and the heater cools. Either manually turn the blower off, or turn off the heater by pressing the On/Off button. © Travis Industries 4141209...
  • Page 13: Mode Controls - Continued

    (2 settings). darkened. Figure 14 Display Fahrenheit or Celsius  With the system in the “OFF” position, press both the MODE and THERMOSTAT buttons simultaneously to toggle between Fahrenheit (F) and Celsius (C). Figure 15 © Travis Industries 4141209 100-01379...
  • Page 14: Low Battery Indicator

    Figure 17 Power Outages The remote will work if household current (AC power) is disconnected. The batteries inside the battery box will continue to power the heater but the accent light and blower will not operate. © Travis Industries 4141209 100-01379...
  • Page 15: Child-Proof Feature

    This appliance has several areas that reach high temperatures. Dust or other particles on these areas may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if the appliance was left idle for a long period. © Travis Industries 4141209 100-01379...
  • Page 16: Maintaining Your Fireplace's Appearance

    Monitor blower operation. Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or deterioration is found near the vent termination. Venting system should be examined by a qualified agency. © Travis Industries 4141209 100-01379...
  • Page 17: Barrier Removal

    Remove the concealment cover. HINT FOR REPLACING THE BARRIER: Hold the barrier at an angle and insert the bottom slots first. Then pivot the barrier forward to engage the top hooks. © Travis Industries 4141209 100-01379...
  • Page 18: Glass Frame Removal And Installation

    Lift the glass frame slightly and attach the lower latches. NOTE: Make sure the glass frame is all the way in place - it should be flush with the front of the fireplace when installed. © Travis Industries 4141209 100-01379...
  • Page 19: Glass Frame Removal And Installation (Continued)

    Top of Firebox Glass Frame Anchor Note how the washer on the latch fits behind the flange on the glass frame anchor. Once fully inserted, turn the latch until it is upright. © Travis Industries 4141209 100-01379...
  • Page 20: Glass Cleaning

    The glass may be cleaned with a non- abrasive cleaner. To clean, remove the glass frame, place it on a non-scratching surface, and clean the inner and outer surface. WARNING: do not operate the fireplace without the glass frame in place. © Travis Industries 4141209 100-01379...
  • Page 21: Log Installation

    Maintenance Log Installation Log Set Overview When installed, the logs should appear as shown below. Rear Log Right Twig Left Log Left Twig Right Log © Travis Industries 4141209 100-01379...
  • Page 22: Rear Log Installation

    The rear log has a flat notch on both sides that center it on the grate. Place the rear log on the grate and slide it all the way back until the log contacts the end-brackets on the grate. © Travis Industries 4141209 100-01379...
  • Page 23: Right Log Installation

    Maintenance Right Log Installation The right log has a groove that fits over the grate. Note how the right side of the log rests on the burner but does not cover any burner holes. © Travis Industries 4141209 100-01379...
  • Page 24: Left Log Installation

    Maintenance Left Log Installation The left log has a groove that fits over the grate. Note how the right side of the log rests on the burner but does not cover any burner holes. © Travis Industries 4141209 100-01379...
  • Page 25: Left Twig Installation

    Maintenance Left Twig Installation This hole fits over the pin on the rear log. The left twig should be positioned so the front edge contacts the grate as shown. © Travis Industries 4141209 100-01379...
  • Page 26: Right Twig Installation

    Maintenance Right Twig Installation The right twig has two holes for the pins on the rear and right log. When in place the right twig will appear as shown above. © Travis Industries 4141209 100-01379...
  • Page 27: Ember Installation

    Use a stiff brush to apply a thin layer of rockwool fibers onto the burner. Do not use the entire bag of rockwool. Use only a small amount and save the remainder. Over-use of rockwool will diminish the glow and may cause sooting or other adverse conditions. © Travis Industries 4141209 100-01379...
  • Page 28: Troubleshooting Table

    The bulb may be burned out......... See “Accent Light Replacement” on page Accent Light Does The accent light fuse may be blown...... Not Work Replace the fuse. See fuse location below. Location of fuses: Lights © Travis Industries 4141209 100-01379...
  • Page 29: Wiring Diagram

    On/Off) Replacement Parts List Caution: Use only Travis Industries replacement parts. Do not use substitute materials. Warning: Do not operate appliance with the glass front removed, cracked, or broken. Replacement of the glass should be done by a licensed or qualified service person.
  • Page 30: Conditions & Exclusions

    2. Travis Industries has the option of either repairing or replacing the defective component. 3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you purchased the appliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance.
  • Page 31 Index © Travis Industries 4141209 100-01379...
  • Page 32 Starting the Fireplace for the First Time .... 9 Intermittent/Continuous Pilot ......9 Troubleshooting Table ........28 Location of Controls ........... 8 Wiring Diagram ..........29 Log Installation ..........21 Yearly Service Procedure ........ 16 Low Battery Indicator ........14 © Travis Industries 4141209 100-01379...

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