Troubleshooting - Aastra 6751i RP User Manual

Troubleshooting

What if my phone is not listed on the LAN?
If your System Administrator doesn't see the phone that you just connected to the LAN and to a power source, there may be
one or more of the following issues:
• The device is not securely plugged into a power source (or the electrical outlet is faulty).
• The device is not securely attached to the LAN port.
• The base unit has not detected the presence of the device yet.
Contact your System Administrator for assistance.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the Aastra Phone Model
Installation Guide for detailed information.
Why is my speakerphone not working?
If the speaker light goes out, the phone is set up to be used only with a handset. If the light stays on steady and you hear dial
tone, you can alternate between the speakerphone and the handset by pressing
Why is my display blank?
Ensure that power is being provided to your phone. If your Network does not provide Inline power over Ethernet, you can
obtain an additional accessory, the a PoE inline power injector, to provide power over Ethernet locally to your phone.
See the Aastra Phone Model Installation Guide for detailed information.
Why can I only see 1 option when the installer or user guide says there are more?
The telephone screen will only show 1option at a time. To see more, press the down arrow button
Why does the telephone wobble?
Make sure the cords are routed properly through the back of the phone. Check that the leg stands have been properly
snapped into place. Since the legs can be oriented in two different ways and in two different positions to offer four different
phone viewing angles, check that both legs are oriented in the same direction and in the same position on either side of the
phone.
Why isn't Assistant Working?
If you choose to use a third-party firewall instead of the default Windows Firewall, Assistant will not be able communicate
with the base unit. A firewall blocks requests or communication attempts from any unspecified programs. To avoid this
problem, create a firewall exception in your firewall program for Assistant. A firewall exception allows selected programs to
connect with your computer.
Why are some of the options in Assistant unavailable?
Unavailable options are set using Administrator. To make changes to these options, contact the phone System
Administrator.
Why can't I use the lines I set through the Web UI?
If you are using softkeys (model 6757i CT RP) or programmable keys (model 6753i RP) as line keys, the line keys must be
assigned by the system administrator, and then configured using the Web UI and the phone must be restarted. The line
keys only take effect after all of these steps are complete. See Configuring Multiple Lines on page 47.
Check that the line number assigned by the system administrator is the same as the line number configured on the Web UI,
and that the phone has been restarted.
Why did I lose my call when I put it on hold?
You can put your calls on hold, if your phone supports that feature, or park it, using the Response Point button
Calls put on hold for an extended time will be automatically terminated. If you think you will be away from the phone for a
long time, park the call instead. (Response Point supports nine parking spaces for calls.)
Why aren't my voice messages showing up in my e-mail inbox as voicemail attachments?
If you are not receiving any e-mail messages or the e-mail messages do not have a voicemail attachment, the problem may
be caused by one of the following:
84 AastraLink RP Phone User Guide
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Speaker Speaker
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