Troubleshooting With The Error Message Table - Fargo DTC4500 User Manual

© 2011 HID Global Corporation

Troubleshooting with the Error Message Table

Error Message
# 2
Head Move Error
# 8
Head Sensor Error
# 9
Reboot Required
# 25
Ribbon not Installed
# 30
Mag Verify Error
DTC4500 Card Printer/Encoder User Guide
Cause
This is a problem with the
Printhead Lift.
The Printhead Temperature
Sensor is not functioning or is
not connected properly.
OR
The Printhead is not cooling
properly.
Unspecified system error
detected by the Printer
Firmware.
A Ribbon is not installed in the
Printer.
Magnetic encoding verification
failure.
Solution
Reset the Printer and try again.
• If this problem persists, call
for technical assistance.
Reset the Printer and try again.
• If the problem persists, call
for technical assistance.
Reset the Printer and try again.
• If this problem persists, call
for technical assistance.
Install a Ribbon and retry.
• Try encoding with a different
card.
• Verify cards have the
Magnetic Stripe.
• Replace the Magnetic
Encoding Module.
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