Troubleshooting With The Error Message Table - Fargo DTC4500e User Manual

6.1.3

Troubleshooting with the Error Message Table

Error Message
# 2
Head Move Error
# 8
Head Sensor Error
# 9
Reboot Required
# 25
Ribbon not Installed
# 30
Mag Verify Error
# 31
No Mag Module
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read Error
April 2014
DTC4500e_User Guide_EN, PLT-01669, Rev. 1.1
Cause
The printhead lift has
malfunctioned.
The printhead temperature
sensor is not functioning or is
not connected properly.
Or, the printhead is not cooling
properly.
An unspecified system error has
been detected by the printer
firmware.
No ribbon is installed in the
printer.
Magnetic encoding verification
has failed.
The printer is not configured with
the encoder data type that you
are trying to send.
EEPROM is restored with
factory default values.
Solution
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Reset the printer and try again.
If the problem persists, call for
technical assistance.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Install a ribbon and retry.
Try encoding with a different card.
Verify cards have the magnetic
stripe.
Replace the magnetic encoding
module.
Ensure that no encoding data is
being sent with the print job and
reprint the card.
Install a magnetic encoding
module.
If changes were made in the
Advanced Settings tab in the
printer driver, click the Default
button to reset these numbers.
Reset the printer and try again. If
this problem persists, call for
technical assistance.
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