Programmable Keys; Acd (Auto Call Distribution) Keys; Asstinitcall And; Asstcallpush - Aastra 6865i User Manual

Line Keys and Programmable Keys

Programmable Keys

There are eight multi-functional keys on the 6865i phone that are programmable. Your System Administrator can assign
the following functions to the programmable keys and softkeys on the phone or expansion module.
• ACD Sign In
• ACD Sign out
• ACD Available
• ACD Unavailable
•

AsstCallPush

• AsstInitCall
• AsstOptIn
•

AsstOptOut

• BLF
• BLF/List
• BLF/Xfer
• Call Forward
• Callers List

ACD (Auto Call Distribution) Keys

The ACD softkeys provide Clearspan Call Center agents with quick access to Auto Call Distribution functions. Your System
Administrator can configure softkeys for activating ACD Sign In, ACD Sign Out, ACD Available, and ACD Unavailable. The
administrator can also have the softkeys play an audio prompt indicating the agent's new state.
AsstInitCall and AsstCallPush
Your System Administrator can assign softkeys to your phone to support the Executive-Assistant service. The AsstInitCall
and AsstCallPush softkeys allow an assistant to place a call on behalf of an executive.
To initiate a call for an executive, press the AsstInitCall softkey, and then enter the executive's number and the destina-
tion number. If any of the numbers is not provided, you are prompted to provide it. To transfer the call to the executive
for whom the call is intended, press the AsstCallPush softkey. You can also transfer a filtered call that you answer before
pushing the call to the executive.
If the executive does not answer the call within a configured time, the call is sent back to your phone.
AsstOptIn and AsstOptOut
Your System Administrator can assign softkeys to your phone to support the Executive-Assistant service. One Executive-
Assistant feature that might be supported on your phone is the ability to opt in or opt out of an executive's pool of assis-
tants. If you have AsstOptIn and AsstOptOut softkeys on your phone, you have this ability. Press AsstOptIn to opt in to
an executive's pool, or AsstOptOut to opt out of the pool.
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• Call Park/Pickup
• Call Pull
• Call Return
• Conference
• Do Not Disturb
• Empty
• ExecFileAct
• ExecFileDeact
• Flash
• Icom
• Line
• (None)
• Paging
• Park
• Phone Lock
• Pickup/ParkRtrv
• Redial
• Services
• Speeddial
• Speeddial/Xfer
• Sprecode
• Transfer/Xfer
• Voicemail
• XML
6865i User Guide for Clearspan– 2896-001 – October