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Aastra 6739i User Manual

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Aastra Business Communication
Solution
Aastra 6739i
User's Guide
https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1626_en.pdf?get&DNR=eud-1626
Supported communication systems:
Aastra 415
Aastra 430
Aastra 470
This user's guide describes the functions, configuration
and use of the Aastra SIP phone Aastra 6739i on the
communication systems mentioned above.
eud-1626_en / 1.0 – R3.0 – © 12.2013

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  • Page 1 Supported communication systems: Aastra 415 Aastra 430 Aastra 470 This user's guide describes the functions, configuration and use of the Aastra SIP phone Aastra 6739i on the communication systems mentioned above. eud-1626_en / 1.0 – R3.0 – © 12.2013...

  • Page 2: Welcome

    Welcome... Welcome to the user's guide for the Aastra SIPdesk phone Aastra 6739i for Aastra 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further technical support or information on other Aastra products, please refer to our websites www.aastra.ch...

  • Page 3: Safety Information

    Electrical equipment does not belong in domestic waste. Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...

  • Page 4: Document Information

    • Based on communication server software version: R3.0 • Valid as of communication server software version: R3.0 • Copyright © 12.2013 Aastra Technologies Limited • In PDF Viewer, click on this link to download the latest version of this document: •...

  • Page 5: Table Of Contents

    Document information ........... . . 4 Information as to the Aastra 400 communication system ..... 7 Keys, display and menu guidance .
  • Page 6 Index ..............72 Aastra 6739i...

  • Page 7: Information As To The Aastra 400 Communication System

    PC. As soon as you receive an user account for the Aastra Self Service Portal from your assistant manager and after you have logged in, you are taken to the home page with the overview of all your phones.

  • Page 8: Keys, Display And Menu Guidance

    Using labels ................18 Aastra 6739i...

  • Page 9: Key Designations And Sockets

    Redial key Using the phone number last dialled Voice mail key Call up the voice mail menu End key • Ending a call • Back to idle state • Exiting editor without changes. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 10 Deflecting calls Conference key Setting up conference calls Services key The functions of the Services key are not sup- ported be the Aastra 400 communication sys- tem. Phone book key Call up phone books Call lists key Calling up the call list menu...

  • Page 11: Display Symbols

    • Set up conference Call list of missed calls Call list of answered calls Hold Forward Muting Silence Hi-Q™ during a call (enhanced audio quality) New voice messages Voice message listened Voice message sent Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 12 Line 1 Line 1 Display symbols: Presence state Available (default) Absent Meeting Busy Not available Display symbols: Bluetooth Bluetooth activated Bluetooth device connected Bluetooth device not connected Add Bluetooth device Remove Bluetooth device Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...

  • Page 13: Operating Your Phone

    Using the softkey/navigation key Softkeys are the keys that are automatically configured with context-dependent func- tions by the Aastra 400 communication system. The functions are directly labelled on the key. The More-key ( ) is needed to switch between the key levels (up to four).
  • Page 14 • Aastra 400 communication system: The configuration has already been made by your system administrator in the communication system. • Aastra Self Service Portal: You can use the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7) where you can configure, change or delete the keys however you wish.
  • Page 15 • Function is deactivated Does not light up • User free (busy lamp field) Flashes fast User is being called (busy lamp field) • Function is activated • User busy (busy lamp field) Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...

  • Page 16: Using Expansion Key Modules

    • Labels for key identification (see chapter "Using labels", page 18). Note: To use the Aastra M670i expansion key module with your Aastra 6739i phone you have to operate it with a plug-in power supply. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 17 "Aastra Self Service Por- tal", page 7). • If you remove an Aastra M675i or if you modify the order of the connected expan- sion key modules, the keys configuration does not change. • The display contrast setting and the display backlight is taken from your phone.

  • Page 18: Using Labels

    Aastra 400 DocFinder). Aastra M670i: 1. Label the write-on labels via the Aastra Self Service Portal and print them (impor- tant printing setting: "Page scaling for printing: None"). 2. Cut out the labels according to the crop marks. 3. Remove the cover by pressing it down lightly and pushing upwards.

  • Page 19: Phoning

    Organisation within the team (busy lamp field) ........48 Aastra 6739i...

  • Page 20: Making Calls

    The phone rings and the message LED and line key LED flash. If the caller's phone number is received, it is shown on the display. If the phone num- ber is stored in the private phone book or in the Aastra 400 communication system, the display also shows the corresponding name.
  • Page 21 • A corded and a Bluetooth headset cannot be connected in parallel. • If you loose the radio contact with a Bluetooth headset, you can go back into the radio area without being disconnected from the active connection. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...

  • Page 22: Initiating Calls

    Press each of the corresponding digit keys once for the first few letters of the name you are looking for. For each letter, the display shows the correspond- ing digit, for example a "6" for the letter "n". Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 23 Scroll through the list and select the user you want. Pick up the handset or press the softkey. ➔ Press the softkey to call up this user's details. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 24 46. Your Aastra 6739i phone additionally stores the calls in a local call list available on the Call list key. This local call list includes a maximum of 200 entries and is not syn- chronised within the one number user concept.
  • Page 25 You want to make a call via a line key. You can make a call via a line key. Your Aastra SIP phone is equipped with three dedi- cated line keys with LED (L1, L2, L3). Your system administrator can set up six addi- tional line keys (making a total of nine).
  • Page 26 30). Activating another Aastra phone for making calls You want to make a call on another Aastra phone using your personal settings, for example on a colleague’s phone or in a meeting room. You can activate another Aastra phone to make an internal or external call using your personal settings, even if the phone is locked for external calls.

  • Page 27: Using Functions Before/While In A Call

    When you pick up the handset, the person you want to call is dialled directly. If the called party does not answer, you can also request a callback. The user then obtains a message indicating your callback request on his display. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 28 Call number should only be restricted for certain calls. This function must be Per call activated before dialling the call number. This function must be stored under a function key (see chapter "Configuring keys", page 63). Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 29 If the other user does not answer, you can cancel the enquiry call with the Cancel softkey or with the End key and take back the first call with the flashing line key. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 30 The conference party answers the call. 4. Press the Conference softkey. Leaving a conference call: Put the handset on-hook or press the End key. ➔ The other conference parties remain in the call. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 31 63). Take Pick up own call: You are making a call. Press the function key for Take. ➔ After a brief moment, you are connected with the caller on another phone. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 32 .wave files in your individual e-mail boxes. For this, you must configure at least one e-mail address in the Aastra 400 communica- tion system. You can find a call recording overview in your e-mail box. Contact your system administrator for more information.

  • Page 33: Using Further Functions

    Operation of personal call routing is available via the system menu. The function can also be configured to a function key by your system administrator (see chapter "Con- figuring keys", page 63) or configured by yourself in the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7).
  • Page 34 Renaming personal call routing. The personal call routing settings can only be changed by your system Change settings administrator or yourself in the Aastra Self Service Portal. A personal call routing can only be deleted by your system administrator or Delete yourself in the Aastra Self Service Portal.
  • Page 35 (see chapter "Purpose and function", page 66): • Activate the phone lock: Enter the function code *33* <PIN> # • Deactivate the phone lock: Enter the function code #33* <PIN> # Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 36 Appointment call. ➔ Function is activated/deactivated, function key is switched on/off. Note: The single appointment call must be configured using the Aastra Self Service Portal. Confirming an appointment call: Pick up the handset and then hang up immediately. ➔ The appointment call is confirmed and ended.
  • Page 37 • As long as you do not have your own phone or are not logged on to a Free Seating phone, your caller will obtain either the busy signal or be forwarded to a precon- figured destination, depending on the system configuration. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 38 Your system administrator can set a delay (0-60 seconds, depending on the Aastra system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.

  • Page 39: Overview Of Available Functions

    This section contains a list of all the functions you can store under a configurable key via the Aastra Self Service Portal. More information on how to store functions under a configurable key using function commands and function codes can be found in the Aastra Self Service Portal online help (see chapter "Aastra Self Service Portal", page 7).
  • Page 40 This function lets you set remote maintenance access to your phone perma- Remote maintenance on/off nently. Remote maintenance one- This function lets you set remote maintenance access to your phone on a time on/off one-off basis. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 41 Access to the Aastra 400 system menu. Direct access to the system phone book menu in the system menu. Contacts System phone book in the system phone book are integrated in the Aastra 400 communication system (see chapter "Phone books management", page 59).

  • Page 42: Organising Absences From The Desk

    3.30 pm, the duration of your Outlook appointment automatically adapts to 3.30 pm. Contact your system administrator for more information. • All configuration options for a presence profile can be found in chapter "Config- uring presence profile", page page 62 Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 43 Phoning Operation of the presence status is available via the system menu, a function key (see chapter "Configuring keys", page 63) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Presence > Activate To activate the presence profile: 1.
  • Page 44 Whoever goes off-hook first, answers the call. Depending on the system configuration, Call Forwarding on No Reply can also be acti- vated when your phone is busy. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 45 Aastra DocFinder. Operation of the call forwarding is available via the system menu, a function key (see chapter "Configuring keys", page 63) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Forwarding Activate call forwarding: Press the function key for Forwarding.

  • Page 46: Operating Call Lists And Voice Messages

    Operating call lists and voice messages In this section you will learn how to use call lists and voice messages which are stored in the Aastra 400 communication system. Editing options for the call list The call lists (unanswered/answered calls and redial list) include a maximum of 10 entries each.
  • Page 47 DocFinder. Operation of the voice messages is available via the system menu, a function key (see chapter "Configuring keys", page 63) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Voice mail Options in the voice mail:...

  • Page 48: Organisation Within The Team (Busy Lamp Field)

    To be able to use the busy lamp field, it must have been saved as such with the call number of the team partner, either by your system administrator or by yourself in the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7).

  • Page 49: Using Functions With Opencount

    If an OpenCount is integrated in your Aastra 400 communication system, the fol- lowing additional features are also available on your phone. Activating PIN telephony The PIN telephony is part of OpenCount.

  • Page 50: Setting Functions By Remote Control

    You hear the acknowledgement tone. Put the handset on-hook. ➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 58). Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...

  • Page 51: Personalizing Your Phone

    Configuring keys ..............63 Aastra 6739i...

  • Page 52: Configuring The Display

    2. Enter the time in seconds in the input field. Calibrate Screen Setting the display colour: 1. Press the Calibrate Screen softkey. 2. Answer to the security question. 3. Touch all four corners of the screen according to the instructions. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...

  • Page 53: Configuring The Audio Properties

    Press the Audio softkey. Ring tone 1. Press the Ring tone softkey. 2. Select the desired ring tone: Note: A list of alarm melodies is available for playback: Menu > Alarm melodies > Test. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 54 Personalizing your phone Setting the audio properties Using your Aastra SIP phone, you can make and answer calls using the handset, head- set or handsfree system. The audio settings allow the use of different combinations of these three operation modes in order to achieve maximum flexibility in phone opera- tion.
  • Page 55 Bluetooth. 2. Enter the phone's name in the input field. 3. In the option key menu > Audio select the Bluetooth connection (see chap- "Setting the audio properties", page 54). Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...

  • Page 56: Configuring General Phone Settings

    Selecting the language You wish to select a different user language for your display. The user language on your phone is configured using the Aastra Self Service Portal. For more information about the Aastra Self Service Portal, please refer to chapter "Aastra Self Service...
  • Page 57 As system administrator or technician, you can make global settings for the time and date for all Aastra SIP phones in the Aastra 400 communication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 58 You want to change the text displayed by your phone in the idle state. The display text shown in the idle state on your phone is configured using the Aastra Self Service Portal. For more information about the Aastra Self Service Portal, please refer to chapter "Aastra Self Service...

  • Page 59: Protecting Yourself Against Calls

    System phone book: The system phone book contains the contacts of the users on the Aastra 400 commu- nication system and your private contacts, to which only you have access. It is inte- grated into the Aastra 400 communication system by your system administrator.

  • Page 60: Configuring Voice Mail

    We therefore recommend to enter or manage your (new) private contacts as follows: • If you use the Aastra OfficeSuite next to your Aastra SIP phone you can mange your private contacts there.
  • Page 61 Recording not allowed Caller cannot leave a message. Operation of voice mail is available via the system menu, a function key (see chapter "Configuring keys", page 63) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7).

  • Page 62: Configuring Presence Profile

    • If you renamed your personal greeting, your greeting name is displayed here. Your caller obtains one of the personal greetings. • The time and date are never played in the global greeting and personal greetings. Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...

  • Page 63: Configuring Keys

    Personalizing your phone Operation of the presence settings is available via the system menu, a function key (see chapter "Configuring keys", page 63) or the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7). Presence Press the function key for Presence.
  • Page 64 You want to configure a configurable key with a call number, function or busy lamp field, or to delete the key configuration. The key configuration must have been made either by your system administrator or by yourself in the Aastra Self Service Portal (see chapter "Aastra Self Service Portal", page 7).

  • Page 65: Product And Safety Information

    Limited Warranty (Australia only)........... . . 68 Aastra 6739i...

  • Page 66: Safety Information

    © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG. Your product is supplied with a Quick User’s Guide, safety information and, where applicable, with other product-specific information.
  • Page 67 • Make sure that the versions of the user documents comply with the software level of the Aastra 400 products used and that you have the latest editions. • Always read the user documents first before you put your product into operation.

  • Page 68: Data Protection

    Aastra has its headquarters in Concord, Ontario, Canada. Aastra develops and distributes innovative business communication solu- tions for companies of all sizes. Aastra's operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries.
  • Page 69 Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exer- cise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
  • Page 70 Limitation of liability To the extent permitted by law and subject to clause 1.2 below, the liability of Aastra to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services (whether for tort (including negligence),...
  • Page 71 Australian Consumer Law, this service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions contact:...

  • Page 72: Index

    Callback: answering ..............28 Aastra M670i ..............16 requesting ..............27 Aastra M675i ..............17 Calls, forwarding see: Call forwarding ....44 Aastra Self Service Portal ..........7 Calls: Absence information, setting ........43 answering ..............20 Accessories see: Safety information ......3 ending .................20 Advanced search ............22 initiating ..............22...
  • Page 73 Making calls: ..................20 Forwarding see: Call forwarding .......44 in handsfree mode ..........20 Free seating ..............37 with another Aastra phone ......... 26 Function ................66 with headset ............. 21 Function key configuration (default setting) ..14 Menu guidance see: Operation ......... 13 Function selection for configurable key ....39...
  • Page 74 Switching back and forth between 2 call playing ................47 parties see: Brokering ...........30 Voicemail: Symbols see Display symbols ........11 configuring ..............60 System menu ..............13 VM greeting, managing ........60 System phone book see: Phone book ....59 Volume ................53 Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 75 Aastra 6739i eud-1626/1.0 – R3.0 – 12.2013...
  • Page 76 Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive1999/5/EC. • all our products are manufactured in conformity with RoHS (2011/65/EU). The product-specific declarations of conformity can be found on the Aastra 400 DocFinder: www.aastra.com/docfinder.

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